The attached documents should help you to make the upgrade process as smooth as possible. The upgrade itself is not restricted to BVMS software only. The supported software and firmware versions can be found in the release notes of the related BVMS version.
The BVMS Project Checklist is an Excel-based tool which makes it easier to design a BVMS system.
This article describes how to use the project checklist.
Pick the attachment you need, depending on the version of BVMS you have
This article describes how to configure a generic Microsoft Windows Server (2012 R2, 2016 or 2019) based server to serve as an iSCSI target for a Bosch video surveillance environment.
SCSI (Small Computer System Interface) is most commonly used for the communication between computers and peripheral devices, such as hard drives.
iSCSI enables devices to use SCSI over a network interface, therefore it makes a lot of sense for cameras to use iSCSI to record video.
The camera is a small computer that needs a (network) connection to a "hard drive" to store video footage. In other systems this job is performed by the network video recorder (NVR).
In order to use the software modules, the software needs to be licensed and to receive licenses for the software, the keys need to be registered online.
This article explains how to license a system that runs in full Bosch Video Management System (BVMS) mode with help of Security Systems Software License Manager tool (SLMS).
In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.
Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback.
Not following the guideline will impact the processing time of the ticket.
Related Products: BVMS Operator Client
This article describes the initial steps one can take for troubleshooting BVMS display issues (during live view or playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.
How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status?
BVMS stand alone or appliance
Detailed problem description
Check and eventually update the version of your Graphic Card driver.
During BVMS system tests there were documented cases of display issues related with out of date Graphic card divers. ❗ It is important that the Graphic Card driver of the client is up to date. Find the supported version of the Graphic Card driver in the corresponding to your BVMS version Release Notes (https://downloadstore.boschsecurity.com), in the section Hardware drivers.
Symptom specific Information
Is the issue camera type / FW dependent?
Are all the devices in the system affected?
Is the issue existent for all BVMS Operator Clients in the system?
Is the issue existent for hardware decoders, for camera Web Interface or other display Clients?
Is the recording, the playback or are both affected?
BVMS ConfigCollector logs keeping the following conditions:
From the machine that shows the issue
VSDK logging – please follow the steps from the article:
How to collect Video SDK log files
VRM logs (in case VRM runs on the same machine like the BVMS MS, then BVMS ConfigCollector logs from the server)
for VRM version 3.82 and onwards use VRM Monitor. The following articles will help you out:
How to access VRM monitor from BVMS Configuration Client?
How to collect VRM logs with VRM Monitor (v3.82/ v3.83)?
Screenshot of the Dashboard of the VRM
for VRM version till 3.81 - contact support to receive BVIP Log collector tool and use it to collect VRM logs
Movie showing the display artefacts can be helpful
The attached documents show the different design options that are available when designing a BVMS system.
For BVMS 10.1, we have extended the blueprints with Person Identification, the Access Management System, and updated the Enterprise overview.
Communication can get interrupted and configuraiton might fail if the below desribed actions are not performed. If your system is affected or not is described here as follows:
There can be authentication issues between the BVMS Central Server and the Video Recording Manager in case they are installed on different Servers.
It is possible to see reports at the BVMS 8.x system alarms that VRM reports wrong version
Please check in the VRM debug logging if the following logline indications can be found
Logs are definitely important. We would even say they are the most important thing for a system to function properly.
At some point, the Central Support Team may ask you to provide them with the BVMS Configuration Collection.
This article explains you how and where you can get the BVMS Configuration Collection of your system.