Security: Video

In order to enhance user experience and security for all connected recording and management systems, Bosch has upgraded the cloud and service infrastructure. As a result, existing connections between DIVAR IP all-in-one systems and Remote Portal were terminated on February 15th 2024 and will need to be restored.

This article provides an answer regarding what to do in case if a  colleague from the same company claimed a license with a wrong Remote Portal account.

This article explains step-by-step how to add and keep the purchased licenses in my Remote Portal account. Upon purchasing licensing, an email from Bosch provides the needed codes.

If WebRTC doesn’t work for you, follow this article to locate the reason:

Depending on the 3rd party cameras’ capabilities, there are different ways of adding cameras to Bosch Alarm Management.

Check this article and see how to solve if the cameras in Alarm Management cannot use services activated in Remote Portal. 

This article provides a solution regarding why the systems aren't showing up on the dashboard in my Remote Portal account.

This article explains how you can set up a Virtual Assistant service in Bosch Alarm Management

This article shows available actions in Bosch Alarm Management and provides a step by step instruction to configure these actions.

This article provides steps regarding how to create an user and connect the Bosch Site Monitor App to Alarm Management.

This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.

The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.

The Virtual Guard service allows your operators to perform scheduled video checks of all key areas at the customer site.

Cloud VMS provides an AI Snapshot in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.

This list contains information on what situations might happen if no Smart Notification reaches the mobile device and no event appears in the Site Monitor App's event list:

This behavior was fixed with the version 2.0.6 of Alarm Management Diagnosis module. In case the "Service Usage (Latest)" > "Service Usage Details" does not provide results, the browser cache needs to be cleared or a private browser window needs to be used.

Alarm Management has a split user management. The users are created in Alarm Management related to what they are allowed to access in the system.

Have a look in the Knowledge Base and find out the steps to remove a camera from the CBS account!

This article explains step by step how to export an Alarm Clip and Cloud Recording from Alarm Management to the local PC.

Find out from this article how you can get customized audio files to be used in the "play audio" action from Bosch Alarm Management