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    Security: Video

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    ‎02-12-2024 01:20 PM

    How to add and keep the purchased licenses in my Remote Portal account?

    This article explains step-by-step how to add and keep the purchased licenses in my Remote Portal account. Upon purchasing licensing, an email from Bosch provides the needed codes.
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    ‎11-24-2023 01:16 PM

    How to get Web Real-Time Communications (WebRTC) running?

    If WebRTC doesn’t work for you, follow this article to locate the reason:
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    100% helpful (1/1)
    ‎10-23-2023 10:48 AM

    How to add 3rd party camera to Bosch Alarm Management?

    Depending on the 3rd party cameras’ capabilities, there are different ways of adding cameras to Bosch Alarm Management.
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    ‎09-29-2023 04:50 PM

    Licenses in Remote Portal are sometimes not recognized by Alarm Management

    Check this article and see how to solve if the cameras in Alarm Management cannot use services activated in Remote Portal. 
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    966 Views
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    ‎09-27-2023 08:42 AM

    Why aren't the systems showing up on the dashboard in my Remote Portal account?

    This article provides a solution regarding why the systems aren't showing up on the dashboard in my Remote Portal account.
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    730 Views
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    ‎09-26-2023 10:22 AM

    Alarm Management Configuration: How to set up a Virtual Assistant service?

    This article explains how you can set up a Virtual Assistant service in Bosch Alarm Management
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    1683 Views
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    ‎09-26-2023 10:01 AM

    How to configure Automatic & Intervention Actions in Alarm Management?

    This article shows available actions in Bosch Alarm Management and provides a step by step instruction to configure these actions.
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    1433 Views
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    ‎09-26-2023 09:53 AM

    How can I create an user and connect the Bosch Site Monitor App to Alarm Management?

    This article provides steps regarding how to create an user and connect the Bosch Site Monitor App to Alarm Management.
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    1169 Views
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    ‎09-26-2023 08:27 AM

    Troubleshooting Virtual Guard in Alarm Management Operator Interface

    This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.
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    1059 Views
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    ‎09-26-2023 08:23 AM

    Camera's Live view loads endlessly in Alarm Management - no image

    The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.
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    1265 Views
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    ‎09-26-2023 08:15 AM

    Alarm Management Configuration: How to set up a Virtual Guard service?

    The Virtual Guard service allows your operators to perform scheduled video checks of all key areas at the customer site.
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    1324 Views
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    ‎09-25-2023 11:27 AM

    Alarm Management: AI Alarm Verification Snapshot

    Cloud VMS provides an AI Snapshot in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.
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    1134 Views
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    ‎09-25-2023 10:01 AM

    Troubleshooting Smart Notification in Bosch Alarm Management

    This list contains information on what situations might happen if no Smart Notification reaches the mobile device and no event appears in the Site Monitor App's event list:
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    3677 Views
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    ‎09-25-2023 09:38 AM

    What to do when there are no values displayed in the Alarm Management Diagnosis module?

    This behavior was fixed with the version 2.0.6 of Alarm Management Diagnosis module. In case the "Service Usage (Latest)" > "Service Usage Details" does not provide results, the browser cache needs to be cleared or a private browser window needs to be used.
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    910 Views
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    ‎09-25-2023 09:33 AM

    User Management in Alarm Management

    Alarm Management has a split user management. The users are created in Alarm Management related to what they are allowed to access in the system.
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    1184 Views
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    ‎09-25-2023 09:22 AM

    Cloud-based Services: camera cannot be removed due to ‘Camera in Use’ message

    Have a look in the Knowledge Base and find out the steps to remove a camera from the CBS account!
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    486 Views
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    ‎09-25-2023 09:15 AM

    How to export an Alarm Clip and Cloud Recording from Alarm Management to the local PC?

    This article explains step by step how to export an Alarm Clip and Cloud Recording from Alarm Management to the local PC.
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    894 Views
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    ‎09-25-2023 09:01 AM

    Can I have customized audio files to be used in the 'play audio' action from Bosch Alarm Management?

    Find out from this article how you can get customized audio files to be used in the "play audio" action from Bosch Alarm Management
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    798 Views
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    ‎09-25-2023 08:53 AM

    Where can I find the audio sample files in Bosch Alarm Management?

    Find out from this article where you can find the sample audio files for the cameras added in the Alarm Management for the "Play audio on device" Action.
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    1067 Views
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    ‎09-22-2023 04:01 PM

    Alarm Management Configuration: How to set up an AI Alarm Verification service?

    AI Alarm Verification is applicable to Bosch Remote Portal cameras and 3rd party cameras**, for sites in Alarm Management which support alarm clip upload. 
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    3385 Views
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