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    Security: Video

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    ‎09-25-2023 10:01 AM

    Troubleshooting Smart Notification in Bosch Alarm Management

    This list contains information on what situations might happen if no Smart Notification reaches the mobile device and no event appears in the Site Monitor App's event list:
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    ‎09-25-2023 09:38 AM

    What to do when there are no values displayed in the Alarm Management Diagnosis module?

    This behavior was fixed with the version 2.0.6 of Alarm Management Diagnosis module. In case the "Service Usage (Latest)" > "Service Usage Details" does not provide results, the browser cache needs to be cleared or a private browser window needs to be used.
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    ‎09-25-2023 09:33 AM

    User Management in Alarm Management

    Alarm Management has a split user management. The users are created in Alarm Management related to what they are allowed to access in the system.
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    ‎09-25-2023 09:22 AM

    Cloud-based Services: camera cannot be removed due to ‘Camera in Use’ message

    Have a look in the Knowledge Base and find out the steps to remove a camera from the CBS account!
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    ‎09-25-2023 09:15 AM

    How to export an Alarm Clip and Cloud Recording from Alarm Management to the local PC?

    This article explains step by step how to export an Alarm Clip and Cloud Recording from Alarm Management to the local PC.
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    ‎09-25-2023 09:01 AM

    Can I have customized audio files to be used in the 'play audio' action from Bosch Alarm Management?

    Find out from this article how you can get customized audio files to be used in the "play audio" action from Bosch Alarm Management
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    ‎09-25-2023 08:53 AM

    Where can I find the audio sample files in Bosch Alarm Management?

    Find out from this article where you can find the sample audio files for the cameras added in the Alarm Management for the "Play audio on device" Action.
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    ‎09-22-2023 04:01 PM

    Alarm Management Configuration: How to set up an AI Alarm Verification service?

    AI Alarm Verification is applicable to Bosch Remote Portal cameras and 3rd party cameras**, for sites in Alarm Management which support alarm clip upload. 
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    100% helpful (1/1)
    ‎09-22-2023 02:48 PM

    How can I remotely configure VCA in Alarm Management?

    Remote VCA configuration through the camera's device page (website) now can be performed with Bosch Configuration Manager version 7.60 and later.
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    ‎09-22-2023 02:32 PM

    Alarm Management Configuration: How to connect AVIOTEC

    When smoke or fire is been detected, AVIOTEC will sent a Smoke/Fire event to the Alarm Management and at the same time trigger it’s output.  Using this output status, we are able to trigger the Alarm Management.
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    ‎09-22-2023 02:10 PM

    How to set up a Video Verification service (triggered by intrusion panel) in Bosch Alarm Management?

    This article contains all the steps to set up a Video Verification service (triggered by intrusion panel) in Bosch Alarm Management.
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    ‎09-22-2023 01:44 PM

    Troubleshooting Alarm Notification in Alarm Management Operator Interface

    This document contains information on what situations might happen if no alarm events from a Live Intervention, Video Verification or Virtual Assistant services appear in the Alarm Management Operator Interface and how to advise.
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    1401 Views
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    ‎06-26-2023 02:43 PM

    What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?

    "Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured" Follow the steps from this article and find out how you can register and connect your camera to the Bosch Remote Portal.
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    ‎06-22-2023 11:32 AM

    How to generate the sensor report (fire panel) from Bosch Remote Portal?

    Let's see how can you generate the sensor report of you Fire Panel from Bosch Remote Portal!
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    780 Views
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    ‎03-14-2023 10:28 AM

    How to deploy 3rd party Apps with an offline system (INTEOX) using Configuration Manager?

    There are two methods of working with 3rd party apps: through Remote Portal and Configuration Manager. In this article you will find the step-by-step guide where is described the method using Configuration Manager.
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    ‎02-20-2023 02:19 PM

    What are the ports and domains of cameras to reach the Bosch Remote Portal for remote viewing?

    This article explains how to proceed when you want to register a camera to Bosch Remote Portal and the client’s network is restricted.
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    ‎01-31-2023 03:46 PM

    How is the procedure of Azena Licenses if you have to swap your Bosch camera?

    Once installed and licensed, an application can also be uninstalled from the camera. In this case, the license is being returned to the license pool. It can then be installed on another device. Please note: no return option is possible for the *complete offline use case.
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    ‎01-24-2023 11:53 AM

    Why does my user get blocked in Remote Portal?

    This account has been locked because of too many failed login attempts. Try again in 39 seconds.
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    ‎01-12-2023 04:55 PM

    How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?

    This article explains how to connect an INTEOX camera to the S&ST ecosystem using Configuration Manager (7.20 and later).
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    2566 Views
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    100% helpful (2/2)
    ‎01-11-2023 04:41 PM

    How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal?

    If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked.
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