Security: Video

There are two methods of working with 3rd party apps: through Remote Portal and Configuration Manager. In this article you will find the step-by-step guide where is described the method using Configuration Manager.

This article explains how to proceed when you want to register a camera to Bosch Remote Portal and the client’s network is restricted.

Once installed and licensed, an application can also be uninstalled from the camera. In this case, the license is being returned to the license pool. It can then be installed on another device. Please note: no return option is possible for the *complete offline use case.

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This article explains how to connect an INTEOX camera to the S&ST ecosystem using Configuration Manager (7.20 and later).

If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked.

This article describes how you can add and grant a Technician user permission on a specific group or camera in Bosch Remote Portal. Per default a Technician user can access all unrestricted groups and cameras. The Technician can further access all restricted groups and cameras to which he is added to.

Does the video stream (from camera to client) remain only on the LAN? Or, does the video stream need to first process 'through' the cloud?

Camera Counter Reports are available on Bosch IP cameras capable of Essential Video Analytics or Intelligent Video Analytics, which are connected directly to the Remote Portal.

To change the camera name in Remote Portal, you need to change the camera's Device name and then re-register the camera to Remote Portal.

Remote Portal's Remote Connect service allows connection to your devices through the Remote Portal with your client software, such as Video Security Client and Video Security App.

When login Remote Portal in Configuration Manager v7.20.0067, the following error message is displayed "The remote name could not be resolved: api.remote.boschsecurity.com"

This article contains possible causes and solutions regarding  the recording error (stream 1) on the Remote Portal when camera records on its SD card on alarms only.

If you want to change the time zone in the export, you need to add / subtract the difference (offset) to local time zone in post-processing e.g. in MS Excel or MS Access.

Let's suppose that the "Customer" user should see 3 cameras in the Video Security App. When logging to the App, he can see only 2 of them. Why?

This article explains what you can do if no e-mail notification is received from Remote Portal for account activation or password reset

This article describes step-by-step how you can configure the Remote Portal in order to access the Bosch camera from your tablet or mobile phone via Video Security App.

To get multiple events in one alarm, please enable Event Batching in the related Service.

Remote Connect service allows the Customer users to display cameras on Remote Portal Viewer on Video Security App and Video Security Client.

To be able to deploy a camera with DHCP disabled to Bosch Remote Portal, please perform the steps from this article.