Security: Video

This article explains step-by-step how to add and keep the purchased licenses in my Remote Portal account. Upon purchasing licensing, an email from Bosch provides the needed codes.

If WebRTC doesn’t work for you, follow this article to locate the reason:

Depending on the 3rd party cameras’ capabilities, there are different ways of adding cameras to Bosch Alarm Management.

Check this article and see how to solve if the cameras in Alarm Management cannot use services activated in Remote Portal. 

This article provides a solution regarding why the systems aren't showing up on the dashboard in my Remote Portal account.

This article explains how you can set up a Virtual Assistant service in Bosch Alarm Management

Offer your customers remote access to live video streams from all their video surveillance-secured sites from any smart phone or tablet, so they can check in any time, from anywhere.

This article shows available actions in Bosch Alarm Management and provides a step by step instruction to configure these actions.

This article provides steps regarding how to create an user and connect the Bosch Site Monitor App to Alarm Management.

To be able to configure Customer Traffic Report service the Bosch IP camera needs to support Intelligent Video Analytics or Essential Video Analytics.

This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.

The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.

The Virtual Guard service allows your operators to perform scheduled video checks of all key areas at the customer site.

Cloud VMS provides an AI Snapshot in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.

If the CPP6, 7 and 7.3 cameras no longer have a live image or there is a delay in the image, and the Internet connection has been tested and is within normal parameters, it would be good to check if the cameras have the latest current firmware version 7.86.0020. This firmware version solves a 100% CPU load issue for CPP6, 7, 7.3 from firmware 7.82 to 7.86.19

Follow the steps from this article to set up a Live Intervention service in Bosch Alarm Management.

This list contains information on what situations might happen if no Smart Notification reaches the mobile device and no event appears in the Site Monitor App's event list:

Keep an eye on your customers’ sites, and verify on-demand if the site is clear before the personnel enters.

This behavior was fixed with the version 2.0.6 of Alarm Management Diagnosis module. In case the "Service Usage (Latest)" > "Service Usage Details" does not provide results, the browser cache needs to be cleared or a private browser window needs to be used.

Alarm Management has a split user management. The users are created in Alarm Management related to what they are allowed to access in the system.