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    Security: Video

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    ‎08-23-2021 04:00 PM
    This article will guide you how to remedy invalid expansion licenses on your Bosch Divar IP 5000 all in one.    Error indication Despite  that the registration of your additional purchased licenses has been completed successfully. The licenses may become invalid  after a  following reboot. This behavior is caused by switching the MAC address of your teaming interface.  
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    ‎08-23-2021 02:42 PM
    You can find it in the   Configuration Client   > Main window >   Settings   menu >   Remote Access Settings... command >   Show Port Mapping... button >   Port Mapping Table dialog box Port Mapping Table dialog box displays the port mapping for the IP addresses of the configured devices in your BVMS. You can find here the private and public ports that are in use in the BVMS system.   Example:     Used ports: All local ports   that must be open on the computer where the server is installed or on the router/ level 3 switch that is connected to the server   can be found in Help section (F1)   from Configuration Client or you can see some useful examples, Q&A and specific cases in the following Knowledge Base article: Which are the ports that must be open within a LAN for all BVMS components?
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    ‎08-23-2021 02:35 PM
    No. It is not possible to disable the time synchronization function of BVMS. It is only possible to configure a single time server per BVMS system to be used as time source for the VRM encoders.   You can check the article below, if needed: How to configure time services in a BVMS environment?
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    ‎08-23-2021 01:19 PM
    Please refer to the following link:   If you have for e.g. a SNC-EM642R camera and you want to find out which device packs you need for your entire solution, follow the steps below:  
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    ‎08-23-2021 12:58 PM
    The purpose of this article is to provide the step-by-step process for replacing defective drive, rebuild RAID, create new iSCSI target, VHD and LUNs for DIP 7000 R2.
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    ‎08-23-2021 12:09 PM
    The unit can receive the time signal from a time server using various time server protocols and then use it to set the internal clock. The device polls the time signal automatically once every minute. To check the NTP connection from the camera please follow the below steps:
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    ‎08-23-2021 12:04 PM
    This article contains all the steps to restore DIVAR IP 7000 R2 to factory default. Note: By performing the   Initial Factory Setup   on the system,   ALL DATA from the ENTIRE system will be erased.
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    ‎08-23-2021 09:18 AM
    This file is suitable for both DIVAR IP 3000 and DIVAR IP 7000, as per release note (page 1).
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    ‎08-23-2021 09:13 AM
    If you have configured an out of the box system and once the configuration was done you wasn’t able to access the BVRAdmin account, this article will help you to find a solution. Access to BVRAdmin account is required to perform administrative tasks on the operating system. This requires the following steps:
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    100% helpful (4/4)
    ‎08-23-2021 09:07 AM
    This article informs about improvements in firmware handling and new security mechanisms that help our customers to increase security related to firmware updates and IP camera protection.
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    ‎08-20-2021 01:25 PM
    Answer It only depends on the version of BVMS you have. If you have BVMS 7.5, certain cameras with a certain FW have been tested and are supported. If you have BVMS 8.0, certain cameras with a certain FW have been tested and are supported. For BVMS versions of 9.0 or lower, only tested cameras must be added, otherwise we cannot support new setup. On DIP 3000 you can only upgrade to BVMS 8.0. The version of Windows installed on it does not support older versions of BVMS, it is not compatible. Recommended to use BVMS 8.0, the largest version supported on that unit. You need to make sure that those cameras are on the list of tested devices of the version you have.   Regarding the ONVIF Compatibility of the cameras, please see the following Bosch Knowledge Base article:
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    ‎08-20-2021 01:20 PM
    DIVAR IP 3000 and DIVAR IP 7000 video management appliances come pre-loaded with the latest available BVMS version from factory. In order to make use of new VMS features and to attach most current devices, it may be required to perform a software upgrade, when a new BVMS version is available.   In this article it is explained how to do the initial system setup and how you can upgrade the BVMS installation to a newer version on a DIVAR IP 3000 or DIVAR IP 7000 video management appliance.   Step-by-step guide   Initial system setup Second revision DIVAR IP 7000 systems (DIP-71xx-xxx) allow for Appliance BVMS Installer packages to be imported directly during initial system setup. The following steps have to be performed in order to import a custom Appliance BVMS Installer package on a second revision DIVAR IP 7000 video management appliance: - Download and unzip the Appliance BVMS Installer archive from - Copy the files Bosch_Appliance_BVMS_Installer_xx.xx.xxxx.exe and to a folder named “BoschAppliance” on a USB drive - Connect the USB drive to the DIVAR IP 7000 system during initial setup - Proceed with the system setup until the software selection screen is shown - Select the Appliance BVMS Installer version that shall be installed on the system Upgrade The following steps have to be performed in order to upgrade an existing BVMS installation on a DIVAR IP 3000 or DIVAR IP 7000 video management appliance: - Download and unzip the Appliance BVMS Installer archive from - Copy the content to a USB drive - When the BVMS default screen is shown, press CTRL + ALT + DEL - Hold down the SHIFT key while clicking Switch User (not Log off) - Log in as BVRAdmin - Transfer the folder that contains the files Bosch_Appliance_BVMS_Installer_xx.xx.xxxx.exe and from the USB drive to the BVRAdmin desktop - Double click Bosch_Appliance_BVMS_Installer_xx.xx.xxxx.exe inside the transferred folder. - Wait until the BVMS setup screen appears and select the upgrade option - Follow the installation procedure without changing any settings Notes: - The system may request a reboot and re-login during the installation or upgrade procedure. - The upgrade procedure can alternatively be performed via Remote Desktop connection. - The software upgrade requires a system reboot which results in a short (~ 5 min) recording gap.   Important: Please note that the latest information about the Appliance BVMS Installer for DIVAR IP 3000 and DIVAR IP 7000 can be found in the Release Notes on the product page, under Downloads menu > Literature > Release notes
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    ‎08-20-2021 01:12 PM
    Intelligent Insights makes use of Bosch cameras’ built-in Video Analytics to interpret video images and collect metadata from cameras. This metadata is collected, aggregated, and displayed using a series of pre-defined widgets within a user defined dashboard to visualize the data. Read on to learn how to add these widgets to the Bosch Video Management System (BVMS) for monitoring. The Intelligent Insights widgets can be visualized in BVMS Operator Client. In this article we are going to show you how to add a widget to Bosch Video Management System (BVMS). Step-by-step guide   1. Access the Use cases menu and select the use case to add to BVMS. In this example we’ll use the “Crowd detection graph”   2. Click the "Copy link" button   3. Next, access the BVMS Configuration Client and select Maps and Structure > Click Manage Resources   4. Click URL > Add a resource name and paste the URL copied from Intelligent Insights > Replace the text "localhost" with the IP address of the Intelligent Insights machine and click OK > OK   5. Click Add Document   6. Select the URL and click OK. The URL should appear under the Logical Tree   7. Click Save and Activate configuration   8. Next, access the BVMS Operator Client and select the tile where you want the widget to be displayed. Double click the widget to assign it 9. After signing in to Intelligent Insights, the widget will be visualized in the tile   Useful links:    YouTube video   Learn more about Intelligent Insights
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    ‎08-20-2021 12:41 PM
    Central Support Team may ask you to provide them with the log files and configuration file of Intelligent Insights. This article explains you how and where you can get them.   Step-by-step guide   Intelligent Insights log files:   In the Log settings section you can select the log level that should be saved. Note: Do not change the log level from Intelligent Insights unless requested by tech support.   The system logs of Intelligent Insights can be found at the path: C:\ProgramData\Bosch\Intelligent Insights\Log You can zip the Log folder and send it to Tech Support, when requested.   If you cannot see the "ProgramData" folder, please unhide the folder by clicking: Options > View > select "Show hidden files, folders, and drivers" option > OK > The folder will be displayed in path  C:\   Intelligent Insights configuration file:   You can export the system configuration file from Intelligent Insight platform. 1. Open Intelligent Insights and login using the Admin credentials 2. Go to System > Export and import 3. Under "Export system configuration" type in the Admin password and click Export 4. Select the location where the file will be exported and click save
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    ‎08-20-2021 12:20 PM
    ⚠️   WARNING:   Do not upgrade the camera firmware directly to 7.81. If you do this,  “error 13: device check failed”  message will be displayed, and the firmware will not be upgraded successfully.   Step-by-step guide   1. Please make sure that the following steps are appropriate for your case, which means that the firmware version of your camera is 6.32. The current version of the camera firmware   can be checked in the web GUI from   Configuration   >   Service   >   System Overview: ✅   Try to use the combined firmware package for all platforms, which can be downloaded from the   following link. Useful in case the combined firmware package is not available anymore: Where you can find the intermediate firmware version when upgrading CPP4 cameras?   Note: To upgrade to a newer firmware version using this combined firmware package, products may require to have this firmware file uploaded multiple times until the intended firmware version is installed. Since intermediate firmware versions might have vulnerabilities that are fixed in later versions, it is advised to always install up to the most recent version. In this case, where the camera has firmware version 6.32, you should   apply this firmware twice. The first time it will be upgraded to 6.50 and the second time to 7.10. After the first upgrade, check the current version and then apply again until you get the desired version. See also the Release letter: 2. After downloading the firmware package, go to Configuration > Service > Maintenance 3. Search for the file and upload it to proceed with the upgrade
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    ‎08-20-2021 11:14 AM
    The following procedure describes how to restore DIVAR IP 5000 ALL-IN-ONE to the factory default image.   Step-by-step guide   1. Start the unit and press F7 during the BIOS power-on-selftest. The Recovery menu is displayed.   2. Select one of the following: – Initial factory setup: restores to factory default image and deletes all data on the HDDs. or – System Recovery (back to Factory Defaults): restores to factory default image; data on the HDDs will not be deleted.   Note: While the System Recovery option doesn't delete video footage stored on the data HDDs, it still replaces the complete OS ( operating system ) partition (including VMS settings) with a default configuration. In order to access existing video footage after recovery, the VMS configuration needs to be exported before System Recovery and re-imported afterwards.   Notice! Do not turn off the unit during the process. This will damage the Recovery media.   3. The unit starts from the Recovery media. If the setup is successful, press OK to restart the system.   4. Windows performs the initial setup of the operating system. The unit restarts after Windows has completed the setup. 5. After the restart of the unit, the factory settings are installed. 6. After the system has reboot, the next step is to change the BVRAdmin password. The default one is WSS4Bosch.
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    ‎08-20-2021 11:01 AM
    Please follow the steps below when an error message appears that the license is wrong, such as:  “Sorry, you've exceeded the amount of activations for this Authorization" Or “Activation invalid: Key mismatch”  
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    ‎08-20-2021 10:42 AM
      What does mean the clock symbol showed in the Operator Client Logical tree?
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    100% helpful (1/1)
    ‎08-20-2021 10:17 AM
    By default all cameras/encoders added to BVMS will be configured to start NTP synchronization against the Operating System of the Management server. Whenever a central NTP Server is available the recommendation is to   synchronize all cameras against the NTP central server.   In BVMS ≥ 11 there is a new configuration option.  
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    ‎08-18-2021 09:55 AM
    Causes   When camera is set to auto track (by web interface) to "auto"-> IVA is detecting an object but camera is not following. Auto tracking works and metadata is displayed only on a stored preposition.   Solution   There was a change introduced starting with FW v.7.70. The new feature is:   i-Track only starts on VCA-Alarm.   You can either program this on presets, e.g a detection field or if you want to have Itrack active regardless of its position, you need to activate "global VCA" and assign task detection area "whole screen" now only activate iTrack "AUXON78" so the eye is in the corner, and your iTrack will always be on sharp   Note: IVA must be active for at least one preset scene in the VCA page on the Settings tab. If IVA is configured for one scene, then all other scenes have Intelligent Tracking enabled by default. If a scene, however, has Motion+ or IVA 5.5 Flow activated, then Intelligent Tracker is disabled for these scenes. Please refer also to the attached document.
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