Security: Video

Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.

Alarm Management has a split user management. The users are created in Alarm Management related to what they are allowed to access in the system.

Cloud VMS provides an AI Snapshot in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.

Once installed and licensed, an application can also be uninstalled from the camera. In this case, the license is being returned to the license pool. It can then be installed on another device. Please note: no return option is possible for the *complete offline use case.

This FAQ article contains a lot of questions and answers related to Bosch Remote System Management service 

Have a look in the Knowledge Base and find out the steps to remove a camera from the CBS account!

This article explains step by step how to export an Alarm Clip and Cloud Recording from Alarm Management to the local PC.

Find out from this article where you can find the sample audio files for the cameras added in the Alarm Management for the "Play audio on device" Action.

Find out from this article how you can get customized audio files to be used in the "play audio" action from Bosch Alarm Management

AI Alarm Verification is applicable to Bosch Remote Portal cameras and 3rd party cameras**, for sites in Alarm Management which support alarm clip upload. 

This article contains possible causes and solutions regarding  the recording error (stream 1) on the Remote Portal when camera records on its SD card on alarms only.

Check this article and see how to solve if the cameras in Alarm Management cannot use services activated in Remote Portal. 

Follow the steps below and find out how you can perform the Firmware Upgrade for multiple cameras in bulk

Remote VCA configuration through the camera's device page (website) now can be performed with Bosch Configuration Manager version 7.60 and later.

Do you want to know what was changed in the new Alarm Management version? Check this article and find out how and where you can see the new features

Check this article to learn how to move a license from an user account to another one in Remote Portal

If you want to change the time zone in the export, you need to add / subtract the difference (offset) to local time zone in post-processing e.g. in MS Excel or MS Access.

When smoke or fire is been detected, AVIOTEC will sent a Smoke/Fire event to the Alarm Management and at the same time trigger it’s output.  Using this output status, we are able to trigger the Alarm Management.

This article explains what you can do if no e-mail notification is received from Remote Portal for account activation or password reset

If WebRTC doesn’t work for you, follow this article to locate the reason: