Security: Video

By extracting the playback in the MOV or MP4 format using BVMS Operator Client, the video is split into multiple files and not in a single file/ segment. This behavior became visible after upgrading BVMS to version 11.1.1.65.

The validity of the SMA date should cover the BVMS version release date you wish to upgrade to. Otherwise, the upgrade will not work and you will get the message "It is not possible to upgrade the software of this System Info file to a newer version". Also, please note that this message could occur in case you are trying to upgrade your BVMS and it is on the latest available version released.

Have a look in the Knowledge Base and find out the steps to remove a camera from the CBS account!

This article explains in which conditions the users and Admin user receive Alarms in BVMS Operator Client.

When looking at the MQTT explorer, the naming of the counters is always as in the first camera, so always "Counter-1-1" and "Counter-1-2".

This article will help you to go directly to the technical articles related to a specific model of DIVAR IP, by using labels. Each Knowledge Base article contains relevant labels that relate to the DIVAR IP model for which you are searching for an article.

This article provides causes and solutions regarding  the date and time indication inside the Image Panes  which are not visible in BVMS Operator Client.  

This article explains what you can do if no e-mail notification is received from Remote Portal for account activation or password reset

Bosch Remote Portal release notes are a key resource for staying informed about the latest developments, maintaining security, ensuring compatibility, and optimizing the use of the portal. Subscribe on this article and stay up-to-date with the latest news!

The default behavior of VRM is to redirect requests from "HTTP" to "HTTPS" via the HSTS setting. Never change VRM or any device settings via CM if they are managed by BVMS - BVMS will revert the settings back to previous state as set in BVMS Cc

When trying to get the Software Assurance Report from Remote Portal, it cannot be generated, and the red message below occurs: “Upload a valid system info file or Enter a valid System fingerprint”. Why?

This article contains some hints about what to do when the FLEXIDOME IP 3000i IR does not provide Analog stream or it provides a grey image

Be sure that the MIC-7100i camera is configured in BVMS Configuration Client with "Bosch-AutoDome Bilinx" protocol and not with "Bosch-AutoDome" protocol or other options from the list.

Bosch requires the installer to provide the specified power mentioned on the product spec sheet and labels. While taking into consideration the POE standards. Bosch doesn't support out-of-spec operation of our cameras as we cannot guarantee proper functionality in such circumstances. Thus, we will not be providing out-of-spec voltage or power values at this stage.

‘Status 11’ means that the wiper is blocked and cannot move freely or cannot move at all. Please check if the wiper is working properly and can move freely.

Preventing condensation on security cameras is crucial because it can obstruct the camera's view, affecting its ability to capture clear footage. Over time, moisture build-up can potentially damage the internal components of the camera, affecting its functionality and lifespan

The maximum zoom speed in the GUI is operational but is only applicable during "manual control." When the operator calls for 30x, the zoom speed has to remain constant. While the speed may not be as rapid as anticipated, it is essential to understand that this camera model is already operating at its optimum capacity.

In case you have noticed a gap between the left and right of the lens installation, this might cause improperly focus for the camera's image. Therefore, please proceed as explained in this article.

This articles explains what does the User Name column indicate in the BVMS Operator Client LogBook.

One of the reason for this error when trying to access the VCA Tasks/ Metadata Generation could be generated because of the configured tasks which exceeded the Script Size limit (limit=2000 bytes) and metadata cannot be read.