Security: Video

This article provides causes and solutions if the Security Center crashes and is no longer operational - this may happen directly at launch or when you try to enable one of the plugins' tasks.

To set up certificate-based authentication with Bosch, you'll typically need to follow the steps from this article.

This article describes the behavior of the cameras when two power inputs are connected to the camera.

This article presents what web browsers are supported by Bosch IP cameras. Also, presents the tools to be used in replacement of Internet Explorer and MPEG-ActiveX.

Check this article and see how to solve if the cameras in Alarm Management cannot use services activated in Remote Portal. 

For bullet and dome cameras the clear window / bubble is generally made out of polycarbonate with a special hard coating to provide scratch resistance.

This article presents possible causes and solution regarding no recording for cameras added to VRM (DIP 7000AIO): ‘Unexpected error’ in BVMS Config Client

This article provides a solution regarding why the systems aren't showing up on the dashboard in my Remote Portal account.

This article explains how you can set up a Virtual Assistant service in Bosch Alarm Management

This article shows available actions in Bosch Alarm Management and provides a step by step instruction to configure these actions.

This article provides steps regarding how to create an user and connect the Bosch Site Monitor App to Alarm Management.

This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.

The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.

The Virtual Guard service allows your operators to perform scheduled video checks of all key areas at the customer site.

Cloud VMS provides an AI Snapshot in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.

This list contains information on what situations might happen if no Smart Notification reaches the mobile device and no event appears in the Site Monitor App's event list:

In the past (prior to Windows Server 2012 R2), in order to perform NIC Teaming, we would have needed two adapters which were from the same vendor, and a third-party software that would make the teaming possible and present the OS with just one “virtual” network card.Now from Windows Server 2012 R2 and up, this is built-in and its hardware agnostic. This means you can use whatever network cards you want and the teaming will work like a charm.

This behavior was fixed with the version 2.0.6 of Alarm Management Diagnosis module. In case the "Service Usage (Latest)" > "Service Usage Details" does not provide results, the browser cache needs to be cleared or a private browser window needs to be used.

Alarm Management has a split user management. The users are created in Alarm Management related to what they are allowed to access in the system.

Have a look in the Knowledge Base and find out the steps to remove a camera from the CBS account!