Bosch Building Technologies

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    Tuesday
    In this article, you will find such an automation process between Bosch Cameras and Advantech Adam I/O devices.
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    2 weeks ago
    This article contains a step-by-step guide related to updating process of the E-Series controller firmware
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    2 weeks ago
    This article presents where you can find and download the Firmware for NetApp DSA unit. Depending on the version you need, you can access this E-Series SANtricity OS Controller Software Link for Downloads. 
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    2 weeks ago
    NetApp® from time to time provides new HDD firmware for the various HDD / disk models. In January 2024 an NetApp Knowledge Base Article was created that needs to be taken into consideration as well.
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    2 weeks ago
    Starting from July 2024, it will not be possible to commission new devices via MAC address (Device Layer). Running devices remain untouched until end of life of Device Layer, but new commissioning will be only possible with Remote Portal devices from then on.
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    2 weeks ago
    The support of Bosch Site Monitor App for iOS and Android devices will end by 31 st  of June 2024. Bosch Video Security App will be the replacement, which is available in the Google Play Store as well as the Apple App Store for download.
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    100% helpful (1/1)
    2 weeks ago
    Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.
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    2 weeks ago
    Intelligent Video Analytics (IVA) Pro provides application-specific packages for building security and operations (IVA Pro Buildings), perimeter security (IVA Pro Perimeter), and traffic monitoring (IVA Pro Traffic). While some of the IVA Pro variants are included by default on supported cameras, others can be added via licenses. This article is dedicated to describing the license process in full.
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    3 weeks ago
    This article explains you how and where you can get the logs of your camera. The system logs are extremely useful for troubleshooting recurring or obscure problems, as they provide a record of all work performed on the system and may shed light on hard-to-spot interactions between seemingly unrelated symptoms.  
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    3 weeks ago
    This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. This method provides the steps for collecting the NetApp DSA E2800 support bundle.
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    3 weeks ago
    Follow the steps from this article and find out how you can remotely view and collect the system's event log through IPMI (Intelligent Platform Management Interface).
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    3 weeks ago
    Central Technical Support team may ask you to provide them with the logs from VIDEOJET decoder 7000 (VJD-7513). Follow this article and find out how to do this!
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    3 weeks ago
    This article explains the most common way of gathering logs from a SONY camera.
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    3 weeks ago
    Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance. This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
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    3 weeks ago
    You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-XXXXX.zip ).
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    3 weeks ago
    This article explains what action should be done for DIVAR IP 7000 Gen 3 before collecting IPMI logs
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    3 weeks ago
    This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2700 support bundle file is provided below.
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    100% helpful (1/1)
    3 weeks ago
    This article explains how to enable and collect Video SDK Logs for VSDK based applications.
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    100% helpful (1/1)
    3 weeks ago
       Find attached the French version of this article!   This information may be requested by Central Technical Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2800 support bundle file from SANtricity Storage Manager App is provided below.   Step-by-step guide   Please make sure that you have the SANtricity Storage Manager App installed on your unit. 1. Open the SANtricity Storage Manager App   2. Right click on your DSA E2800 > select "Execute Script..." option    3. Add the following line in the Script Editor:  save storageArray supportData file="c:\supdat.7z" force=true;   4. Go to Tools and select "Verify Syntax"   5. "Syntax check complete" message should be displayed   6. Next, go to Tools and select "Execute Only"   7. To perform this operation, you have to login with your DSA E2800 credentials > click OK > "Working" message will be displayed Note: it may take a while for the next window to appear 8. Select "Add Security Exception" and next "Confirm Security Exception"   9. You will be prompted to enter the credentials again. Fill in the necessary details and click OK   10. The Script will start the execution and the bundle file will be exported.   11. The file will be downloaded in "C:\"     Nice to know:   How to download the support bundle file for DSA E2800 via WEB browser? How to download the support bundle file for DSA E-Series E2700?   You can also see the NetApp Knowledge Base:  How to collect an E-Series support bundle via SANtricity command line interface Note: You should have a NetApp account to access the NetApp KB article above.
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    0% helpful (0/1)
    3 weeks ago
    This article provides a background information about syslog, tips for 3 rd party Syslog server options and step by step instructions how to configure, activate and collect the syslog.
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