Due to an error in the software interface to the secure element chip on the cameras, the chip can be permanently damaged. Follow this article and find out the mitigation of this behavior
Collection of FAQs for the Video IT Products DIP 6000 & 7000 R2, DIVAR IP AIO 5000/ 7000, DIVAR IP all-in-one 7000 (gen 3), DSA E2700 (EOL), DSA E2800, HP Workstations, HPE Servers
If you need to contact Bosch Security Systems by phone, this article provides a full list of phone numbers for all regions and countries that receive support.
This article is meant to provide you with the step-by-step guide for activating the wiper and the white lights illuminator option, if your camera is equipped with both of them.
This article explains how to integrate the Bosch MIC IP 7000 HD camera series into any existing analog CCTV system using the Bosch VIDEOJET decoder 3000. The most common integration scenarios are listed below:
Simple integration using direct connectivity to analog monitor and joystick, typically found in single camera installation (for example, mobile surveillance vehicles)
Integration into an existing analog matrix switcher typically found in large installations (such as for city surveillance)
The Dashboard has a Maximum temperature that exceeds 80 Degrees C and the camera will display "Status 8" when the internal temperature is above 80 Deg C.
Question
Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?
Answer
Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article:
How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?
If you are sure that you have followed correctly the steps from the article above, please collect from camera:
Diagnostics logs
Config file with log in credentials
Event logs
How to collect logs from your Bosch IP Camera/Encoder?
Please check if the the following message is displayed in the logs:
✅ Tip
"Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false)" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end
Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.
Note: NTP synchronization is necessary if the camera is going to be claimed in the portal.
Please refer also to the Help & Support page: Claiming cameras
If, for example, you bought 1-year and 3-years VideoView+ licenses and you added them into Remote Portal, but you cannot see them in the “Add services – Activate Services” menu, please check whether you still have few days or weeks of trial validity from the free 1 month license activated on your cameras.
