Security: Video

Let's suppose that the "Customer" user should see 3 cameras in the Video Security App. When logging to the App, he can see only 2 of them. Why?

The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode. The camera is integrated into a 3rd party Software.

If the CPP6, 7 and 7.3 cameras no longer have a live image or there is a delay in the image, and the Internet connection has been tested and is within normal parameters, it would be good to check if the cameras have the latest current firmware version 7.86.0020. This firmware version solves a 100% CPU load issue for CPP6, 7, 7.3 from firmware 7.82 to 7.86.19

The System Overview and Dashboard page shows all available data of your camera.  Find more useful information about FLEXIDOME multi 7000i camera from this article!

Find out from this article if there are restrictions of VRM Configuration utility pre-installed on DLA

This article explains that by pressing ALT+TAB  it is possible to return on the kiosk mode from DIVAR IP System Manager without the need of restarting the unit.  

The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.

Starting on September 30th 2021, Dropbox™ has changed to short-lived access tokens, which expire after four hours. 

NetApp® from time to time provides new HDD firmware for the various HDD / disk models. In January 2024 an NetApp Knowledge Base Article was created that needs to be taken into consideration as well.

In order to enhance user experience and security for all connected recording and management systems, Bosch has upgraded the cloud and service infrastructure. As a result, existing connections between DIVAR IP all-in-one systems and Remote Portal were terminated on February 15th 2024 and will need to be restored.

This article explains how to enable or disable audio recording for specific camera in BVMS, on action of BVMS Operator Client user.   Follow the step-by-step guide from this article.

Starting with BVMS v10.0, you can leverage VRM Encryption Technology.

The DIVAR Mobile Viewer App allows you to receive real-time notifications for various alarm events from your DIVAR IP system. This article is a step-by-step guide meant to show you how to activate alarm push notification in DIVAR Mobile Viewer App (Android).

This article explains what you can do when the ‘Stream limits’ parameter set in the webpage of FLEXIDOME multi 7000i camera is not visible in BVMS Configuration Client.

There might be problems when you are trying to use the Forensic search function for FLEXIDOME Multi 7000i cameras (FW 8.71.0066) after upgrading from BVMS 10.1 to BVMS 11.1.1.65. The message is saying that “Forensic search must be configured for this workstation”

There is an issue with VRM versions lower than 4.0 where the retention time for recordings from VSG instances is set incorrectly. There are a few things that usually cause the recording mode to be set incorrectly. Find out more details from this article!

With fw7.70 a new feature was introduced that allows you to tune the scene for Day and Night separately using 2 custom scene modes. This article explains how to switch the scene modes Custom mode#1 & Custom mode#2 based on Day or Night for Bosch cameras

Privacy masking is used to block a specific area of a scene from being viewed. Eight privacy mask areas can be defined.

This article answer to the question: Why am I unable to see the Dewarped view mode menu in Live web GUI of FLEXIDOME panoramic 5100i IR?

This document contains information on what situations might happen if no alarm events from a Live Intervention, Video Verification or Virtual Assistant services appear in the Alarm Management Operator Interface and how to advise.