Security: Video

The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.

Starting on September 30th 2021, Dropbox™ has changed to short-lived access tokens, which expire after four hours. 

Follow this step-by-step guide and learn how you can ground the parapet mount for Bosch IP cameras & POE Midspan

Find out what can you do when in large parts of the zoom range, the MIC IP starlight 7100i camera simply does not focus; this is the same for manual PTZ and pre-sets.

This is a living document and the list will be constantly updated. Details can also be found in the BOSCH Product catalogue:

This article provides steps regarding how to create an user and connect the Bosch Site Monitor App to Alarm Management.

Find out from this article how can you avoid the MIC Inteox & Starlight 7100i camera wipers getting stuck.

The 95 W midspan is a high-power PoH (Power Over HDBase T) device that provides data and power between an Ethernet switch and an IP camera.

NetApp® from time to time provides new HDD firmware for the various HDD / disk models. In January 2024 an NetApp Knowledge Base Article was created that needs to be taken into consideration as well.

This article explains how to enable or disable audio recording for specific camera in BVMS, on action of BVMS Operator Client user.   Follow the step-by-step guide from this article.

Starting with BVMS v10.0, you can leverage VRM Encryption Technology.

If replacing a defective camera, the camera must be the same IP address as the defective device, and it cannot contain a GUID from a different VRM.

This article describes how to change the communication ports that are used by the Bosch Forensic Search inside a Genetec installation. The default communication port between the Bosch server components is 5051. It may happen that this port is already in use by another process and hence the setting needs to be changed. Such a situation would be exposed to the user as a 'Server error' when trying to execute a search and a log entry would be created, indicating the the FSS validation is not possible.

This article explains the meaning of each color on the Playback timeline in BVMS Operator Client.

The DIVAR Mobile Viewer App allows you to receive real-time notifications for various alarm events from your DIVAR IP system. This article is a step-by-step guide meant to show you how to activate alarm push notification in DIVAR Mobile Viewer App (Android).

For all ONVIF, RTSP and JPEG cameras we only support one live stream, and for ONVIF you can only select which profile to use for this one live stream. 

"Error occurred when creating docker virtual machine. Refer to log for more info." Find out our recommendations from this article if  this message occurs

Alarm Management has a split user management. The users are created in Alarm Management related to what they are allowed to access in the system.

This article presents where are the Transcoder Log settings and how to enable them for log collection.  

Is there a way to request for the panoramic camera de-warped snapshot via URL?