Did you forget the password of your Bosch VIDEO Systems Security device?
To find out the way of handling password reset requests by the Central Technical Support team, follow the below steps:
Contact Central Technical Support team via email (centralsupport.bt@bosch.com) or phone and provide your contact details
Central Technical Support team must identify your company account in the database.
If no company account was found in the database, then you will be asked if the product was bought directly from Bosch or through a distributor. In the meantime, a ticket will be opened for your request.
If the product was bought through a distributor, you will have to contact your distributor.
If the product was bought directly from Bosch, your contact details and the account will be verified internally by the sales team for authentication.
the Central Technical Support team will not continue the process until receives the confirmation about your account authentication. It can take a while.
if the authentication fails, then you have to contact your distributor.
if the authentication is successful, the password reset process continues with the following steps:
4 The Central Technical Support team will request the following details:
software/hardware product(s)
the number of products,
the installed firmware or software version
serial number
MAC address
IP address
5 The Central Technical Support team will send you via email the prefilled Authorization Letter template
6 You have to fill in with all the information requested in the Authorization Letter, sign and stamp it and send it back to Central Technical Support.
7 If the data in the Authorization Letter is correct, then the execution of the Password reset can be made.
8 Depending on your product the password reset procedures will vary/differ. Please check the below links.
Analog / Hybrid / Network DIVAR
IP Cameras, HW & SW Decoders, Encoders
IP Recorders
Management Systems
9 Once the password reset is done, the ticket will be closed.
Nice to know:
The response time for any password reset topic is 24h.
If you request password reset for more than 4 cameras, this service could be chargeable.
For e.g., if the request is for >=4 cameras/ DVRs, then you will receive the quote and the invoice. The same will happen for other combinations of SW and products, when password reset is requested for them.
If this is a chargeable service, local sales will be involved and they will prepare and send a quote based on the local sales process
⚠️ Note
If under certain circumstances it is found that a password reset request has been divided into different requests with a smaller quantity of products/SW, for the same site and in less than a month, then the password reset process will be declined and will not continue or will be invoiced.
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