Security: Video

This message may occur due to the conflict between the Device access option set for your Videojet and the Security option set in Configuration Manager.

This article contains the solution to fix your Z4G4 workstation when "Stop code VIDEO TDR FAILURE. Restart PC" message is displayed

The normal process is to enable Complete memory dump, this will capture in the event there is an Unhandled Exception.

In Cloud-based Services, different 'Actions' can be configured for automatic processing as well as manual action for the operators (Alarm Agents). There are 2 different options how an action is processed: An 'Automatic Action' is processed automatically when the related Service Scenario is performed. An 'Intervention Action' is executed manually by an operator from the Cloud-based Service Operator Interface. This note shows available actions in Cloud-based Services and provides a step by step instruction to configure these actions.   Step-by-step guide   1. Send e-mail "Send e-mail" sends an e-mail notification to the configured recipient(s). The action can be used as manual action for the operators (Intervention Action). The content of the alarm email can be configured to the customer's needs.   To configure a "Send e-mail" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Email'. 6. Type recipients, CC's, mail subject and message. Use the pull down to enter environment variables to the e-mail text. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   2. Execute PTZ Command "Execute PTZ Command" starts an auxiliary command on a Pan-Tilt-Zoom (PTZ) camera. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Note the available auxiliary commands in the camera’s manual. To configure an "Execute PTZ Command" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Execute PTZ Command'. 6. Select PTZ camera, select auxiliary command and type the command No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing   3. Go to PTZ Preposition "Go to PTZ Preposition" moves a Pan-Tilt-Zoom (PTZ) camera to a preposition. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). The prepositions (shots) need to be configured via the Device Page upfront. To configure a "Go to PTZ Preposition" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Go to PTZ preposition'. 6. Select PTZ camera and type the preposition No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   4. Play Audio on Device "Play Audio on Device" replays an audio file directly from the device's loudspeaker. The action is intended to perform standard audio interventions without the need for the operator (alarm agent) to talk. "Play Audio on Device" can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Audio files need to be prepared and installed by CBS development. If you want to use your own audio files, please get in contact with technical support. To configure a "Play Audio on Device" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an Action. 5. Give the Action a descriptive name and select 'Play audio on device'. 6. Select the audio device and select the audio file. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   5. Switch Relay "Switch Relay" switches a relay of one or more IP devices. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). To configure a "Switch Relay" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Relay'. 6. Select activation mode and select one or more relays to switch. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   6. Notify Monitoring Center and Log Event Both action types "Notify Monitoring Center" and "Log Event" are obsolete and can not be used in a Service Scenario.  See also: How to add a user to Remote Alert service in Remote Portal?

This article presents solution regarding how to stop "rtp.p_type 97" (OSD or Video Authetication packet) on a CPP4 and CPP7.3  

Remote Connect service allows the Customer users to display cameras on Remote Portal Viewer on Video Security App and Video Security Client.

The Dashboard has a Maximum temperature that exceeds 80 Degrees C and the camera will display "Status 8" when the internal temperature is above 80 Deg C.

Follow this article to avoid getting the message: “Changing orientation is not possible because of the mounted illuminators”.

Question Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?   Answer Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article: How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?   If you are sure that you have followed correctly the steps from the article above, please collect from camera: Diagnostics logs Config file with log in credentials Event logs How to collect logs from your Bosch IP Camera/Encoder? Please check if the the following message is displayed in the logs: ✅ Tip "Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false)" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end  Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.   Note: NTP synchronization is necessary if the camera is going to be claimed in the portal. Please refer also to the Help & Support page:  Claiming cameras

Find out from this article what you must verify if multiple VSG instances are installed on the same HW

This is a living document and the list will be constantly updated. Details can also be found in the BOSCH Product catalogue:

According to the BVMS 11. Release notes > 2.2. Removed functionality chapter > The digital monitor wall functionality has been removed. This removal has impact on the BVMS Viewer → Decoders are not supported anymore in BVMS Viewer starting with version 11.0 Other devices and functions that have been removed to ensure software security: Map migration (removed Autodesk design review installation) SMS gateway Dibos/ BRS Note: The Monitor Group functionality is still available in BVMS Professional/ Plus/ Lite.

Check this article and find out the port of VideoJet X20/X40 XF that must be opened in the firewall for video stream transmission

This behavior was improved with the release of Video Security Client/App 3.2.3.

Alarm Management has a split user management. The users are created in Alarm Management related to what they are allowed to access in the system.

This article explains how to switch a Bosch camera managed by a VRM to record to the SD card without factory defaults.

Find out from this article how can you avoid the MIC Inteox & Starlight 7100i camera wipers getting stuck.

This article explains how is the storage capacity calculated for DSA E-Series E2800 12-bay (RAID 6).

With fw7.70 a new feature was introduced that allows you to tune the scene for Day and Night separately using 2 custom scene modes. This article explains how to switch the scene modes Custom mode#1 & Custom mode#2 based on Day or Night for Bosch cameras

This article informs you about the way of working of the Central Technical Support when you contact them regarding your faulty  Bosch Security Systems device.