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    ‎04-27-2022 07:31 AM
    Check this article and find out the port of VideoJet X20/X40 XF that must be opened in the firewall for video stream transmission
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    ‎04-27-2023 12:45 PM
    For all ONVIF, RTSP and JPEG cameras we only support one live stream, and for ONVIF you can only select which profile to use for this one live stream. 
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    ‎12-21-2022 12:15 PM
    Find out from this article how can you avoid the MIC Inteox & Starlight 7100i camera wipers getting stuck.
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    ‎05-12-2023 09:05 AM
    Importing a foreign configuration should recover a RAID configuration (in case the RAID is not corrupt) This option must be performed before creating a new VHD. This option may restore all of the video and data on the drives.
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    ‎05-25-2021 10:11 AM
    In Cloud-based Services, different 'Actions' can be configured for automatic processing as well as manual action for the operators (Alarm Agents). There are 2 different options how an action is processed: An 'Automatic Action' is processed automatically when the related Service Scenario is performed. An 'Intervention Action' is executed manually by an operator from the Cloud-based Service Operator Interface. This note shows available actions in Cloud-based Services and provides a step by step instruction to configure these actions.   Step-by-step guide   1. Send e-mail "Send e-mail" sends an e-mail notification to the configured recipient(s). The action can be used as manual action for the operators (Intervention Action). The content of the alarm email can be configured to the customer's needs.   To configure a "Send e-mail" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Email'. 6. Type recipients, CC's, mail subject and message. Use the pull down to enter environment variables to the e-mail text. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   2. Execute PTZ Command "Execute PTZ Command" starts an auxiliary command on a Pan-Tilt-Zoom (PTZ) camera. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Note the available auxiliary commands in the camera’s manual. To configure an "Execute PTZ Command" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Execute PTZ Command'. 6. Select PTZ camera, select auxiliary command and type the command No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing   3. Go to PTZ Preposition "Go to PTZ Preposition" moves a Pan-Tilt-Zoom (PTZ) camera to a preposition. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). The prepositions (shots) need to be configured via the Device Page upfront. To configure a "Go to PTZ Preposition" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Go to PTZ preposition'. 6. Select PTZ camera and type the preposition No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   4. Play Audio on Device "Play Audio on Device" replays an audio file directly from the device's loudspeaker. The action is intended to perform standard audio interventions without the need for the operator (alarm agent) to talk. "Play Audio on Device" can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Audio files need to be prepared and installed by CBS development. If you want to use your own audio files, please get in contact with technical support. To configure a "Play Audio on Device" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an Action. 5. Give the Action a descriptive name and select 'Play audio on device'. 6. Select the audio device and select the audio file. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   5. Switch Relay "Switch Relay" switches a relay of one or more IP devices. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). To configure a "Switch Relay" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Relay'. 6. Select activation mode and select one or more relays to switch. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   6. Notify Monitoring Center and Log Event Both action types "Notify Monitoring Center" and "Log Event" are obsolete and can not be used in a Service Scenario.  See also: How to add a user to Remote Alert service in Remote Portal?
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    ‎05-23-2022 10:51 AM
    Find out in this article whether Intelligent Insights widgets can be integrated into the BVMS Operator Client on Windows Server 2016 or Server 2019
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    ‎02-04-2022 08:18 AM
    Remote Connect service allows the Customer users to display cameras on Remote Portal Viewer on Video Security App and Video Security Client.
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    ‎10-25-2022 02:05 PM
    This article explains how is the storage capacity calculated for DSA E-Series E2800 12-bay (RAID 6).
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    ‎09-30-2021 04:42 PM
    According to the BVMS 11. Release notes > 2.2. Removed functionality chapter > The digital monitor wall functionality has been removed. This removal has impact on the BVMS Viewer → Decoders are not supported anymore in BVMS Viewer starting with version 11.0 Other devices and functions that have been removed to ensure software security: Map migration (removed Autodesk design review installation) SMS gateway Dibos/ BRS Note: The Monitor Group functionality is still available in BVMS Professional/ Plus/ Lite.
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    ‎06-16-2023 12:57 PM
    There might be problems when you are trying to use the Forensic search function for FLEXIDOME Multi 7000i cameras (FW 8.71.0066) after upgrading from BVMS 10.1 to BVMS 11.1.1.65. The message is saying that “Forensic search must be configured for this workstation”
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    ‎08-31-2022 03:24 PM
    Find out from this article what does mean the sand clock (hourglass) symbol showed in the Operator Client Logical tree
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    3 weeks ago
    Regular BVMS 12.0.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. Keep in mind: If you want the latest version of BVMS, it must be downloaded and applied with the latest version of System Manager.
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    ‎01-12-2023 11:39 AM
    There is an issue with VRM versions lower than 4.0 where the retention time for recordings from VSG instances is set incorrectly. There are a few things that usually cause the recording mode to be set incorrectly. Find out more details from this article!
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    ‎09-26-2023 08:27 AM
    This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.
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    ‎08-29-2022 08:50 AM
    Redundant network connection to a NetApp array can be configured with virtual interface. NetApp provides tree different types of virtual interfaces (VIF). Check this article and find more details!
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    3 weeks ago
    During the BVMS upgrade from v11.1.1 to v12.0 through System Manager v2.0 on the DIVAR IP 6000 AIO, the software file placed on an external drive is not visible to be installed. What could be the cause?
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    ‎08-19-2022 10:00 AM
    Find out from this article what you must verify if multiple VSG instances are installed on the same HW
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    ‎10-06-2022 01:51 PM
    This articol answer answer to the question:  Is the 'Day-to-night switch over' option missing in some Bosch cameras?
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    ‎12-13-2022 03:27 PM
    This article shows how  the image quality of AUTODOME inteox 7000i & comparison with AUTODOME 5000i IR camera image can be improved.
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    ‎12-21-2023 04:35 PM
    Check this article and find the difference between unmanaged sites and subsystems (BVMS)
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