Bosch Building Technologies

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    ‎09-24-2024 04:44 PM
    There is a help banner in the app explaining about this function and how you can use it. For the camera part, users would need to check the respective HW and FW manuals. Depending on the camera model, the speakers may be included in the housing or could be connected through wires.
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    ‎09-03-2024 12:22 PM
    This article is a step-by-step guide about how to Import CSV device list into Config Manager.
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    ‎11-05-2024 09:50 AM
    With the release of the DIVAR IP all-in-one 7000 gen4 (DIP-74xx), a new tool is available for health monitoring and log gathering, it essentially replaces SuperMicro’s SuperDoctor5; the ASUS Inband Tool. This tool operates as a service on the DIP and provides a webpage with hardware health monitoring options, hardware status details, and hardware information, as well as an option to export logs and run reports.
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    ‎01-25-2024 10:08 AM
    This behavior is mentioned in the release notes and as a workaround you can separate the cameras into different groups. For example, if you have cameras in 2 different locations, it would be actually better to separate the cameras in 2 groups. But please be informed that by doing so, you will not be allowed to view them all together.
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    ‎11-30-2023 01:46 PM
    During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem.  You can use custom console traces to regroup and run different loggers that are not combined in the default Server Admin list. To create and run custom console traces for Security Center, follow the steps from this article.
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    ‎10-18-2023 11:05 AM
    When trying to open the SuperDoctor app, the default browser opening is Internet Explorer and the login page is not showing up. "This site is not secure" message occurs and there is no possibility to continue to the localhost.
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    ‎09-26-2024 12:25 PM
    If, for example, you bought 1-year and 3-years VideoView+ licenses and you added them into Remote Portal, but you cannot see them in the “Add services – Activate Services” menu, please check whether you still have few days or weeks of trial validity from the free 1 month license activated on your cameras.
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    ‎06-28-2024 10:28 AM
    This article mentions that the material from which the Surface Mount Box of the NBE-5503-AL is made of is Aluminum.
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    ‎08-18-2023 09:13 AM
    When using Bosch cameras for IVA Calibration performed with Bosch Configuration Manager 7.70.0090, the Scenario selection is not there anymore, and by default it selects bird's eye view.
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    ‎10-13-2023 08:30 AM
    This article answers the question:  Is there a search limit of results in BVMS Operator Client Logbook for collecting license plate data?
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    ‎07-26-2023 12:59 PM
    You can lock the control of a PTZ camera for other users. A user with a higher priority can take over the control and lock the camera control. A timeout can be configured for this explicit PTZ locking. If you only take over the control without manually locking it before, the control is locked for the user with lower priority for 5 seconds.
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    ‎06-28-2024 01:13 PM
    This article contains some hints about what to do when the FLEXIDOME IP 3000i IR does not provide Analog stream or it provides a grey image
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    ‎07-24-2023 11:35 AM
    If you would like to exclude certain Events and Alarms from being written in the BVMS logbook you do have the option to exclude such information.  
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    ‎07-25-2024 01:57 PM
    The inconsistency in the tamper detection functionality could be due to various factors. Follow this article for more details.
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    ‎09-25-2024 08:19 AM
    This article explain what to do if "The connection is not secure. Secure connection failed" message occurs in Configuration Manager.
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    ‎07-25-2024 03:34 PM
    Be sure that the MIC-7100i camera is configured in BVMS Configuration Client with "Bosch-AutoDome Bilinx" protocol and not with "Bosch-AutoDome" protocol or other options from the list.
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    ‎07-09-2024 11:08 AM
    This article is a step-by-step guide about how to update the BIOS on the DIVAR IP all-in-one 7000 4th gen (DIP-74xx).
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    ‎11-24-2023 01:53 PM
    This article will help you to go directly to the technical articles related to a specific model of DIVAR IP, by using labels. Each Knowledge Base article contains relevant labels that relate to the DIVAR IP model for which you are searching for an article.
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    ‎03-07-2024 01:23 PM
    Yes, it is possible to do this setting (minimum TLS) to multiple cameras at once in Configuration Manager. You can do this change after you authenticate on those cameras. Learn more!
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    ‎11-07-2024 02:57 PM
    The following instruction describes how to create a RAID5 logical volume on the DIVAR IP all-in-one 7000 4th gen. This procedure will wipe the current logical volume and therefore cause DATA LOSS.
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