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    Security: Video

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    100% helpful (2/2)
    ‎08-02-2022 03:12 PM
    BVMS Version 10.0: please note that, currently, the export mechanisms provided in the BVMS Configuration Client do not export the user-data.
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    ‎11-09-2021 12:00 PM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS SDK, Cameo SDK, BVMS  Overview: Analyzing BVMS systems interaction with BVMS SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the BVMS SDK functionality, wrong programming practices, functionality and runtime behavior of BVMS system with SDK functionality or BVMS SDK issues. In order to troubleshoot BVMS SDK or Cameo SDK application support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? Do SDK components link to 3rdParty devices or applications?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information   Please provide source code and/or Log files The optimal approach is to provide both source code and logging for the problematic BVMS SDK application. If it is not possible to provide the code, we will start the troubleshooting process based only on the logging. Source Code Provide a little sample application that illustrates the BVMS SDK issue and list the reproduction steps. Logfiles Add log outputs to the SDK application functionality. The logs should illustrate which BVMS SDK functionality was called at which time. Provide the logs to support.   List of Typical Mistakes that are often seen when troubleshooting BVMS / Cameo SDK based applications   Use of Thread. Sleep() in event handlers - Consequence: loss of events in customer SDK application. Implementations that are not thread safe - Consequence: unexpected SDK application effects Unintentional introduction of multithreading issues by using timers - Consequence: unexpected SDK application effects Application without "speed control" - Consequence: operator overload in case of high event frequency Lack of configuration change handling - Consequence: data inconsistencies in SDK application (access to no longer existing devices) Lack of traces/logging in SDK code - Consequence: not detected malfunctions and troubleshooting difficulties Lack of error tolerance in SDK code - Consequence: unhandled exceptions in SDK application / script Lack of exception handling - Consequence: SDK application crashes
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    ‎11-17-2022 12:18 PM
    The BVMS 11.1.1 Configuration Manual contains the lists for all components of BVMS, the ports that must be open within a LAN. You can find the used ports list starting with page 346 from the   BVMS Configuration Manual.
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    ‎11-17-2022 10:20 AM
    Have a look in this article to learn how you can add ONVIF cameras to Configuration Manager through VSG managed by VRM.
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    ‎10-24-2022 02:55 PM
    This article explain what is the difference between ‘Operator Logon- off’ & ‘Operator Client Logon- off’ events in BVMS.
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    ‎10-20-2022 12:25 PM
    Have a look at this article and learn what you should check when your cameras do not record and when going to VSG and recording, it stands that 'ANR not configured' or 'No more blocks available'
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    ‎10-06-2022 01:16 PM
    This article explain step by step how to upgrade the firmware for multiple cameras (bulk) at the same time in Configuration Manager.
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    ‎11-21-2022 08:47 AM
    The normal process is to enable Complete memory dump, this will capture in the event there is an Unhandled Exception.
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    100% helpful (1/1)
    ‎11-25-2021 04:23 PM
    This article explains how to find the source (details of the workstation) and credentials that are used to attempt to login into BVMS (when the attempt has failed)
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    ‎08-31-2022 03:24 PM
    Find out from this article what  does mean the sand clock (hourglass) symbol showed in the Operator Client Logical tree
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    ‎08-22-2022 03:21 PM
    This article gives you the solution when the link to Remote Portal from  BVMS v11.0 License Manage is redirecting to the 404 Not Found page
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    ‎08-22-2022 01:41 PM
    This article describes the method about how you can import a .txt file containing a group of cameras from Configuration Manager in Project Assistant App.
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    ‎08-19-2022 10:00 AM
    Find out from this article what you must verify if multiple VSG instances are installed on the same HW
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    ‎08-19-2022 09:43 AM
    Find out from this article what could be the causes of red cross displayed in Configuration Manager for MVS when connecting with iOS device
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    ‎08-10-2022 07:48 AM
    This article explains what you can do when the message:“The number of windows in this view exceeds the maximum limit set in the system parameters” appears in Operator Client with minimum 2 Monitors.
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    ‎08-02-2022 09:59 AM
    Welcome to the   2.3.0   release of   Project Assistant   for Windows, Android and iOS. There are many new features and bug fixes in this release that are detailed in this article.
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    ‎09-01-2022 07:15 AM
    Welcome to the   3.3   release of   Video Security   for Windows, Android and iOS. There are new features and bug fixes in this release, some of the highlights are described in this article!
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    ‎07-15-2022 01:57 PM
    Check out this article and find the solution if you cannot connect from BVMS Operator Client to all Servers in parallel.
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    ‎07-15-2022 11:41 AM
    Check this article and find the difference between unmanaged sites and subsystems (BVMS)
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    100% helpful (1/1)
    ‎07-15-2022 11:16 AM
    This article describes how you can upgrade a BVMS license to a higher version via Bosch Remote Portal. ( eg. from BVMS 11.0  to BVMS 11.1.x )
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