BVMS / MVS / VSDK
On request from development to provide a dump file from MVS system please follow the steps in the solution section.
Reproduce the issue
Download the Microsoft debugger procdump (https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx). The procdump tool is also attaced to the article :How To create BVMS memory dump?
When application is crashing, do not click any buttons on the appeared error window that will change the program state.
Run the procdump.exe from the directory where you copied the tool with following command line (Start - cmd):
procdump.exe –ma <name of the programm exe> <dump file name>.dmp
In the case of MVS you need to do that for all 4 MVS services:
Related Products: VRM, Genetec Security Center
It is possible to use VRM free of charge (no extra VRM license is required) within Genetec Security Center. Genetec is sending encrypted secret to the VRM server with the number of the licensed channels. When VRM receives and validates this, it can be used for that number of channels for 24 h. A periodic license update is send by Genetec, so the VRM licensing is guaranteed as long as it is used with Genetec Security Center.
Default settings, if not extra configuration is needed or done.
-License for 1000 Cameras
- License update is done every hour
How to license more than 1000 cameras or change the license update period for VRM within Genetec Security Center:
Open the Config Tool and Launch a Video Task
Select the Archiver
Go to the Resource Tab and click on Extensions
From the Tab Installed extensions select Bosch.
In the Tab VRM add a new VRM and/or select already configured VRM.
Click on Advanced settings and add the following parameters
If you need to license the system with more than the default 1000 licenses – create the parameter with Name VrmLicenseRequestCount and as value put the required number of licenses. The parameter name is case sensitive
If you need to change the duration of the period between each license request (there is always one license request when the archiver starts) – create the parameter with Name VrmLicenseRequestPeriod. The duration of the period is in milliseconds. The default value is one hour. If the value is set to 0, the license request are disabled. The parameter name is case sensitive
Press Enter to confirm the entry and then Close
Press Apply and then OK.
At the webpage of the VRM one can check if the number of licenses is changed.
For VRM (Video Recording Manager) stand-alone Systems and Servers with VSG (Video Streaming Gateway) installed, it is strongly recommended to check for Microsoft OS updates before the VRM Master Installer is installed/updated.
There is an issue with VRM versions lower than 4.0 where the retention time for recordings from VSG instances is set incorrectly. There are a few things that usually cause the recording mode to be set incorrectly. Find out more details from this article!
In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.
Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback.
Not following the guideline will impact the processing time of the ticket.
Related Products: BVMS SDK, BVMS
Analyzing BVMS systems with SDK components is a challenging task, because the functionality and the runtime behavior of those systems are harder to determine than for a BVMS systems without SDK functionality.
In order to troubleshoot BVMS systems with SDK components support needs the following information and logging.
Please prove the following information to support:
Symptom specific Information
How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status?
BVMS stand alone or appliance
Detailed description of the expected behavior of the SDK functionality.
Detailed description of the actual behavior of the SDK functionality.
What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running?
Are there additionally client scripts, server scripts or workstation startup scripts?
Do SDK components interact with remote Operator Clients?
Do SDK components interact with the Operator Client UI?
Do SDK components control devices?
How often are client scripts triggered?
How often are scripts triggered by BVMS event?
Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI)
Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.)
Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)
Please provide the Scriplet and/or Log files
The optimal approach is to provide both the scriplet and logging.
ClientScript logfiles: can be found in the ConfigCollection of Operator Client machines.
ServerScript logfiles: can be found in the ConfigColletion of Management Server machines.
Make sure that logging is implemented in the script and that logging is activated in the configuration.
Can I display more than 1 camera on a single Monitor of Decoder VJD-7513 in BVMS 11.0 when an alarm is triggered?
1 monitor connected to 1 x VJD-7513 that is part of a Monitor Group
The monitor has a layout consisting of several image panes
Desired status: when an alarm is triggered → pop up the image of the 4 cameras on the same decoder monitor
This article contains a step-by-step guide which explains how you can do the setup for the camera's live view image pane to be displayed in full screen in the Operator Client if a motion alarm is triggered on that camera,