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    Security: Video

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    100% helpful (1/1)
    ‎04-05-2021 05:17 PM
    Question Why I cannot see my camera in the Logical Tree from Operator Client? Answer Please make sure that you have done all the steps below accordingly. Normally, to be able to view a camera in the Operator Client, you need to: Go to the Maps and Structure tab from Configuration Client. Drag and drop the camera in question from the Device Tree to the Logical Tree. Save and Activate the changes. This step is very important because otherwise, you will not be able to see the changes in Operator Client, even though the first 2 steps were carried out in Configuration Client.
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    100% helpful (1/1)
    ‎04-05-2021 04:04 PM
    In the past (prior to Windows Server 2012 R2), in order to perform NIC Teaming, we would have needed two adapters which were from the same vendor, and a third-party software that would make the teaming possible and present the OS with just one “virtual” network card.Now from Windows Server 2012 R2 and up, this is built-in and its hardware agnostic. This means you can use whatever network cards you want and the teaming will work like a charm.
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    ‎11-09-2021 04:43 PM
    Use the CTFID tool (Configuration Tool for Imaging Devices) for configuring the camera. Find in this article the download link and the release note.
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    ‎04-15-2022 02:19 PM
    Privacy masking is used to block a specific area of a scene from being viewed. Eight privacy mask areas can be defined.
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    100% helpful (1/1)
    ‎03-29-2022 10:23 AM
    Check this article and see what's new in Project Assistant version 2.0.0
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    ‎04-05-2021 12:04 PM
    The haneWIN DHCP server software implements a DHCP and BOOTP server based on RFC 2131. The DHCP Server is implemented as a native service for background operation, A Control Panel applet provides interactive access to the service. The server supports automatic DNS updates for DHCP configured clients. The latest version is available and can be downloaded from here. According to the Installation Manual of the DIVAR IP 7000/ 6000: All DIVAR IP systems are preconfigured with default network, user and iSCSI settings. By default, the virtual network adapter (the two physical NIC ports are teamed by default) is configured to obtain a valid network address from a DHCP server in the local network. The haneWIN DHCP server software supports multiple address pools for dynamic IP address assignment as well as fixed IP address assignment to clients.
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    ‎05-26-2021 08:39 AM
    Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance. This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
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    ‎04-05-2021 12:14 PM
    In many camera systems installed for observation and or security purposes, the camera is used as an information gathering source, providing video streams and I/O alarm facilities as part of the total system. Information, such as scene details in the provided camera’s stream, can be sent to monitoring centers where operators can interpret the relevance of the information. According to his or her human involvement in this case, the follow-up actions for this information for the end-user are manually invoked. In systems where no operators are available, the same camera information can be diagnosed internally; programmed and processed via smart algorithms in the camera and, as a result, IP connections are invoked to follow-up automation by other smart devices on the network.   In this article, you will find such an automation process between Bosch Cameras and Advantech Adam I/O devices. In various Verticals, this Bosch - Advantech combined solution can fully automate adequate follow-up actions for the end-user without the cost of a video management system and human intervention.
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    ‎08-12-2021 10:00 AM
    Supermicro SuperDoctor® 5 (SD5) monitors the hardware health or availability of the target node systems in data centers real-time and provide alerts to administrators. Please follow the steps from this article and learn how you can collect the Support Data of DIP 6000/ 7000 with SuperDoctor 5 (SD5) software.
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    100% helpful (1/1)
    ‎04-05-2021 04:14 PM
    This article helps you to solve the situation where the "No Config" error message appears when you try to authenticate in Operator Client. This error can be persistent, no matter what central server you attempt to login to and no matter what user account or credentials you are trying to use. This means that you have a corrupt cache .dat file on your system. Follow the steps from this article if you attempt to login into BVMS Operator Client and encounter the message below and you want to fix it: "Please enter your credentials... No config..."
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    ‎04-05-2021 04:09 PM
    Accidents happen, but cloud backup services from Dropbox help make recovering your lost files easier. If you want to download the Bosch camera videos to your Dropbox account, please follow the steps below. Article requirements: Create a Dropbox account Go to the configuration menu of the Bosch IP camera, either by adding the “IP number/port” of the camera in the address bar/URL (ignore security warnings, and in the pop-up menu; fill in “service” as username and the camera’s password) or by using the “Configuration Manager” (on Windows PC) select the camera, right-click and select “configure verification for camera”. Ignore security warnings, and in the pop-up menu fill in “service” as username and the camera’s password). Check whether the most actual FW is installed on the camera. If not, make sure you do this first ( link download store for FW, Configuration Manager and video security client). Bosch Video Security app installed (IOS, Android and Windows)
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    100% helpful (1/1)
    ‎04-05-2021 04:59 PM
    Question:  What you should know when you request a password reset for the Bosch IP camera? If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you. Before requesting a password reset for your IP camera, please note that you need to provide some important information to the Central Support Team to get help from them.
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    100% helpful (1/1)
    ‎04-05-2021 04:52 PM
    Question:  What the “Storage state failure” alarm message means in Operator Client?
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    ‎10-21-2021 03:40 PM
    First recommendation would be to configure the mode for IVA as a trigger, setting IVA as Profile 1 for “trigger off” and IVA as silent for “trigger on”.
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    ‎04-05-2021 05:00 PM
    Question Where are the DIVAR IP 2000 EZ reset options ?
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    ‎04-05-2021 11:55 AM
    Thanks to its integrated, long-lasting wiper, the MIC IP starlight 7000 HD camera captures images of the highest quality all year long, regardless of the weather. This article is meant to provide you with the step-by-step guide to activating the wiper and the white lights illuminator option, if your camera is equipped with both of them. Article requirements: MIC IP starlight 7000 HD Bosch Video Management System version 8.0 (BVMS 😎 Workstation
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    ‎04-05-2021 04:14 PM
    Logs are definitely important. We would even say they are the most important thing for a system to function properly. At some point, the Central Support Team may ask you to provide them with the BVMS Configuration Collection. This article explains you how and where you can get the BVMS Configuration Collection of your system.
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    ‎04-05-2021 04:21 PM
    Extra licenses can be purchased for additional features of your devices as your business grows. After adding cameras to the system, you may need to use additional features of them, like microphone use, Serial Protocol Software License, Camera Trainer license for Intelligent Video Analytics, NTCIP license for moving cameras and so on. Depending on the camera model, you can have additional features by installing the optional lice nses. Follow the instructions below and find out how you can activate a license on your camera.
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    ‎11-11-2021 03:02 PM
    The MinIris and MaxIris values could be configured when the camera is mounted and installed in specific lighting conditions .
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    ‎04-27-2021 03:13 PM
    This article provides you the solution when the MIC IP starlight 7100i camera wiper stops on the screen. Furthermore, you will learn how to perform a physical reset of the camera.
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