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The connection of 2N® Helios IP intercom to BVMS and Bosch Access Control System is possible thanks to the implementation of ONVIF and Wiegand protocols, which ensure mutual compatibility.
During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem. This log collection method is useful only when an issue can be reproduced fast, because the logs are overwirtten.
The audio file can be played using the RCP+ command CONF_AUDIO_OUTPUT (0x09b9), payload=4 (Sample), which can of course also be sent to the device itself using ATSL scripting.
For Scriplets (because they are process of BVMS): .NET 4.8. For SDK App: BVMS SDK .dll is compiled in .NET 3.5; .NET 4.8 can be used because it is backward compatible
Learn from this article how to collect RAID Controller Event log, Diagnostics Logs or Server Report of DIP 6000 AIO via LSA for more in-depth troubleshooting, which might be required by Central Technical Support Team.
Does your camera show you the live view as in the image below?
During day time (Color-Mode), the image is good, but as soon Night-Mode kicks-in and the IR-LED's turn on, the reflection is noticed.
The Axis cameras can be added to the DIVAR Hybrid system and the Live view can be seen for a moment, but when going back to the settings to see the cameras, they are no longer available and the live view is also paused. What to do?
This policy presents what you should know about the In Warranty and Out of Warranty statuses of an Divar IP unit.
Note that, to find out if your unit is under warranty or not, the serial number of the unit is mandatory.
This policy explains step-by-step what you should know about the Divar IP process when contacting Central Technical Support team and what to expect from them.
When trying to open the SuperDoctor app, the default browser opening is Internet Explorer and the login page is not showing up. "This site is not secure" message occurs and there is no possibility to continue to the localhost.
If you need to contact Bosch Security Systems by phone, this article provides a full list of phone numbers for all regions and countries that receive support.
Find out how to install FLEXIDOME corner 7100i IR camera! The camera is corner-mounted, robust, and ligature-resistant, with a wide field of view that eliminates blind spots and produces high-quality images even in low light.
