Security: Video

Bosch camera's passwords must be a minimum of 8 characters including special characters

Find out from this article what to do if the System Overview of Bosch camera shows the SC or Camera controller FW version as zeros

This article explains in which conditions the users and Admin user receive Alarms in BVMS Operator Client.

‘Status 11’ means that the wiper is blocked and cannot move freely or cannot move at all. Please check if the wiper is working properly and can move freely.

The maximum zoom speed in the GUI is operational but is only applicable during "manual control." When the operator calls for 30x, the zoom speed has to remain constant. While the speed may not be as rapid as anticipated, it is essential to understand that this camera model is already operating at its optimum capacity.

The configured camera TCP port is used from the BVMS Operator Client to the camera. This port is used by the BVMS Operator Client as a destination port. The source port is dynamic and therefore, it cannot be adjusted.

This is a step-by-step guide about how to collect BMC logs (RAID & IPMI Event Logs, System, Audit & Video Logs) of DIP AIO 7000 gen4.

This article explains what to do for factory reset (recovery) of the DIVAR IP units.

What FW versions did Crowd Density Estimation get removed from IVA Pro? What to use in replacement for Crowd Density Estimation? How to remove the unrecognized task?

By default, the DIVAR IP all-in-one 7000 devices are intended to operate with one or two local monitors, connected to HDMI interfaces on the rear of the unit. If NO HDMI is connected, then iKVM over BMC port is active and available. In this case, it is supported to remove VGA cover and use it as local admin monitor, not to run the Operator Client.

The ASUS Inband Tool is the preferred log collection tool, all relevant logs can be gathered from there for ASUS Tech Support. LSI Storage Authority, LSA for short, can be found on the DIP74xx’s Windows desktop. 

Find out what to do when you enable SingleKey ID and you are no longer able to connect to Remote Portal using the password.

Yes. Since the system does not have a valid SMA, the Central Technical Support team cannot perform the license transfer from one unit to the other.

The internal logs are directly located in the folder C:\ProgramData\Bosch\VMS\Log and then are named like "CameoSdkLog_Instance1.txt.0".  To activate the Cameo SDK logging, the "Init" button has to be pressed after setting the checkbox "Internal logging" and entering an instance name - then logging is activated with the given instance name (e.g. "Instance1").

MVS gets error message “Videoprovider not available” when trying to log on. Also, the BVMS Configuration Client shows the X mark on the MVS. What to do?

Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.  

The validity of the SMA date should cover the BVMS version release date you wish to upgrade to. Otherwise, the upgrade will not work and you will get the message "It is not possible to upgrade the software of this System Info file to a newer version". Also, please note that this message could occur in case you are trying to upgrade your BVMS and it is on the latest available version released.

Have a look in the Knowledge Base and find out the steps to remove a camera from the CBS account!

This article explains what you can do if no e-mail notification is received from Remote Portal for account activation or password reset

This article explains why isn't the company displayed in the Remote Portal after accepting the account invitation. If you were invited to join in a Bosch Remote Portal account as an admin, but when logging into the Remote Portal, you can't select the company or it cannot be found under the User Settings > My companies, this means that the invitation could be still in pending.