Security: Video

The calibration can be done by using already recorded videos, as is demonstrated in the video below. Either video recorded on the camera's SD card or on a recorder can be used. This can save calibration time and can be done by a single person.

Starting with BVMS 12.2, new OpenID Connect (OIDC) login options have been introduced. When closing the Operator Client, the user can decide to completely log off or stay logged-in.

If you have for example a DIVAR 7000 AIO as central BVMS server and also, on the same network, you have a DIVAR Network Video Recorder (NVR) to which cameras are connected to and recording, the recording is typically handled by the NVR itself. Therefore, in this case the cameras added on the NVR will continue recording only there because the NVR manages the recording and storage of video footage from them.

If the ‘decoder offline’ message occurs during the FW upgrade from 54.7 to 54.8,  try to use another version of Configuration Manager, or remove the password temporarily.

DIVAR 5000 network or Hybrid do not support KBD-UXF. However, the KBD-DIGITAL is still a current product and can be used.

It is not possible to have a custom layout, such as 2 X 3. Supported layouts depend on physical characteristics of monitor and on the set aspect ratio. For example, for a monitor with optimal resolution 1920x1080 the following layouts are supported. Other resolutions may have different values. Any resolutions are supported.

Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.  

This article guides you to easily find the connector’s pinout of FLEXIDOME Panoramic 5100i IR camera

The Virtual Assistant event is mapped to code 751 in the alarm transmitter. It is not possible to differentiate in the alarm transmitter the different scenarios on which an event code should be customized. The event properties sent from the Alarm Management application to the transmitter contains only if it's a VIRTUAL ASSISTANT or LIVE INTERVENTION etc.

Find out what to do when you enable SingleKey ID and you are no longer able to connect to Remote Portal using the password.

The information regarding the ports can be found in BVMS – Configuration Manual (page 366), should the customer use BVMS as a VMS.

MVS gets error message “Videoprovider not available” when trying to log on. Also, the BVMS Configuration Client shows the X mark on the MVS. What to do?

The Image Stabilization cannot be used in combination with VCA tasks, with the various MIC-7100i models. Turning Off the image stabilization will solve this behavior.

The company & the username on the Assurance Report can be changed from user settings in Remote Portal.

Using the Internet Explorer 11, there is video from all 4 channels in configurator and event monitor, but audio from the camera is present only on channel 1. Since Internet Explorer 11 is EoL, this behavior will not be changed/ improved.

By default the maximum number of shown results in the forensic search execution is 1000 and after 200 found results a warning message is shown. This article describes how to change those values.

The article describes how to ensure the delivery of the IVA events to Genetec Security Center via Hybrid Driver ( Other ( CPP13 or newer) driver )

The ASUS Inband Tool is the preferred log collection tool, all relevant logs can be gathered from there for ASUS Tech Support. LSI Storage Authority, LSA for short, can be found on the DIP74xx’s Windows desktop. 

According to the DIP Whitepaper, the unit supported 128 channels before upgrading. After upgrade to BVMS >= 11.0, having the MBV-BPLU-DIP base, the channels licenses limit is 256 channels 

This article answers whether there is a character limit for the MQTT broker username on Bosch cameras.