Security: Video

This article guides you to easily find the connector’s pinout of FLEXIDOME Panoramic 5100i IR camera

Perform an update in the BVMS setting to pull h265 and the recording should start to show up in the playback cameo from BVMS Operator Client

If you have for example a DIVAR 7000 AIO as central BVMS server and also, on the same network, you have a DIVAR Network Video Recorder (NVR) to which cameras are connected to and recording, the recording is typically handled by the NVR itself. Therefore, in this case the cameras added on the NVR will continue recording only there because the NVR manages the recording and storage of video footage from them.

MVS gets error message “Videoprovider not available” when trying to log on. Also, the BVMS Configuration Client shows the X mark on the MVS. What to do?

DIVAR 5000 network or Hybrid do not support KBD-UXF. However, the KBD-DIGITAL is still a current product and can be used.

It is not possible to have a custom layout, such as 2 X 3. Supported layouts depend on physical characteristics of monitor and on the set aspect ratio. For example, for a monitor with optimal resolution 1920x1080 the following layouts are supported. Other resolutions may have different values. Any resolutions are supported.

The "Lens rotation" slider can be used to correct for any manual lens rotations performed during installation. If the lens is manually rotated during installation, the slider value should be aligned with the rotation value shown on the lens.

This document is specifically for DIP-73xx as it's the only DIP with Software Center. The document details how to upgrade all the way from BVMS 10.1 with Software Center and to BVMS 12.1 with System Manager 2.3 

In the Logbook, you can search for particular events, alarms, devices, and strings of events.  You have the possibility to save the BVMS Operator Client alarm logbook, before accepting and clearing it.

Regular BVMS 12.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. Usually, we recommend to upgrade BVMS in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.

The internal logs are directly located in the folder C:\ProgramData\Bosch\VMS\Log and then are named like "CameoSdkLog_Instance1.txt.0".  To activate the Cameo SDK logging, the "Init" button has to be pressed after setting the checkbox "Internal logging" and entering an instance name - then logging is activated with the given instance name (e.g. "Instance1").

In this scenario, an alarm button is connected to the Adam unit and when this input is activated (close or open), a full screen camera image shows on the display. The display is always logged in the Operator Client for live camera view on the DIVAR IP 7000 AIO.

This document is valid for all VideoView+ versions. Only the release notes of the latest VideoView+ version are fully updated and contain updates for earlier versions as well.

The company & the username on the Assurance Report can be changed from user settings in Remote Portal.

If the ‘decoder offline’ message occurs during the FW upgrade from 54.7 to 54.8,  try to use another version of Configuration Manager, or remove the password temporarily.

Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.  

One of the reason for this error when trying to access the VCA Tasks/ Metadata Generation could be generated because of the configured tasks which exceeded the Script Size limit (limit=2000 bytes) and metadata cannot be read.

Please note that the relay output of the IO Alarm card is a dry contact relay (with 24VAC/VDC, 5 A). In order to control another circuit that has a 230V you can't do that directly because its higher than it was design for. In order to safety control a 230V, you could use a 24V on that output and control an additional/external relay: powering its coil this relay could switch the 230 circuit of the washer.

Using the Internet Explorer 11, there is video from all 4 channels in configurator and event monitor, but audio from the camera is present only on channel 1. Since Internet Explorer 11 is EoL, this behavior will not be changed/ improved.

The Image Stabilization cannot be used in combination with VCA tasks, with the various MIC-7100i models. Turning Off the image stabilization will solve this behavior.