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    Security: Video

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    ‎03-27-2020 11:47 AM
     The attached document (attachements can be found on the bottom of the page) describes how Streamlining works and how it can be finetuned.
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    ‎03-23-2020 04:06 PM
    Related Products: Configuration Manager 7.00 and above. This article shows how to use recorded video in Configuration Manager in order to calibrate a camera and to configure a task.   Camera Calibration using Recorded Video It is possible to calibrate camera using already recorded video in Configuration Manager 7.0. This feature is independent of the camera firmware version.     Configure a Video Analytics Task using Recorded Video It is possible to configure a Video Analytics Task, using already recorded video in Configuration Manger 7.00 and above. This includes initial Task configuration, verification and then further performance analysis over the time and fine-tuning of the task parameters.   Note: There are multiple video analytics how-to videos in the following lists:     Calibration playlist: https://www.youtube.com/playlist?list=PLz97rFi-OzLfI2F4sP-ocX3BhX0rtJvgt     Video Analytic how-to playlist: https://www.youtube.com/playlist?list=PLz97rFi-OzLdPrzs-SR-g1oo4RkV9mvf5
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    100% helpful (2/2)
    ‎03-04-2020 03:40 PM
    Status February 25, 2017 BOSCH offers and confirms that since February 2017 the firmware version 3.180.05-1562 can be used with the LSI MegaRAID Controller. In case there are newer versions supported and recommended with BOSCH DIVAR IP this will be announced in cooperation with the Product Management. For DIVAR IP units (e.g. DIVAR IP 6000) BOSCH BT Security & Safety Systems offers an firmware update for the internal MegaRADI Controller. It could happen that in the Megaraid Software the user can see the following: potential non-optimal configuration due, PD commissioned as Emergency Spare error.   Here we provide the steps to update a DIVAR IP system: Using MegaRAID Storage Manager utility under OS   1) Open MSM, Right click on Supermicro MegaRAID controller to be updated and click Update Controller Firmware 2) Click Browse to search for new firmware   3) Select the new MegaRAID controller firmware 4) Click OK to continue   5) Check the “Confirm” box and click OK to continue   *** Wait for around 1~2 minutes to complete 6) Click OK once firmware update completed   7) Reboot the system and check firmware version in controller OPROM banner during boot. At the section Revision you can see version 3.180.05-1562   😎 Check firmware version using MSM in OS When selecting the "Supermicro SMC 2208 (Bus1, Dev 0) device you can see on the right the "Firmware Version" = 3.180.05-1562     The firmware *.rom filw is available via the following link - inside the ZIP file: https://downloadstore.boschsecurity.com/FILES/KnowledgeBase/MegaRAID_Ctrl_FW_update_DIVAR_IP_BOSCH.zip This Firmware Version is subject of change. Any new version must be announce by BOSCH PRM responsible for DIVAR IP via the BT-ST/ETP-MKP2 organisation and BOSCH support at BT-ASA here in the BOSCH Knowledge Base. 
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    ‎03-02-2020 02:58 PM
    Hardware change in FLEXIDOME IP 4000i 5000i causes update in minimum FW version 7.60
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    ‎03-02-2020 11:43 AM
    CPP6 minimum FW release changes to version 7.10
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    ‎02-20-2020 10:35 AM
    Overview: The RAID combines two or more physical drives into a logical unit presented as a single hard drive to the operating system. There are currently six basic RAID levels: RAID 0, RAID 1, RAID 0+1, RAID 1+0, RAID 3, RAID 4, RAID 5 and RAID 6. The scope of this article is to provide basic information for the levels RAID 5 and RAID 6 and to compare them from point of view of performance and security.   Hot spare is a drive that acts as a stand by drive in RAID 1, RAID 5 or RAID 6 volume. It is fully functional drive that contains no data and is not used during normal operation. If a drive from the volume fails, the controller reconstructs the data from the failed drive to the hot spare drive. A RAID 5 array is designed to protect against the failure of a single disk within the array. Because of the way that RAID 5 works, the total capacity of one disk is lost to overhead. If, for example, a RAID 5 array contained five 10TB disks, then the array’s usable capacity would be 40TB. A RAID 5 (with Hot Spare disk) array can be configured to treat one of the disks as a hot spare. Then one of the disks is reserved as a replacement in the event that a disk fails. For the above example with five 10TB disks, this would decrease the example array’s usable capacity to 30TB. A RAID 6 array is designed to protect against two simultaneous disk failures. However, the price for this extra protection is that two disks' worth of capacity is lost to overhead. As such, a RAID 6 array made up of five 10TB disks would have a usable capacity of 30TB because 20 TB is lost to overhead. The performance during Normal Operation is measured in IOPS (Input/output operations per second) and as a sum for all the disks (excluding the Hot Spares and decreased for writing parity data) in the array.  As a rule of the thumb, the higher the overhead associated with writing parity data (in the above example RAID 5 with Hot Spare causes the same overhead like RAID 6) the lower the IOPS. The reason for implementing RAID arrays is to secure the data. The level of protection does not directly correlate with the overhead. From the above example both RAID 5 with Hot Spare and RAID 6 have same capacity, but offer different level of protection. In case of failure of RAID 5 array with Hot Spare, the Hot Spare is activated and the rebuild process start immediately. The system can recover from a single disk failure and during the recovery, process is vulnerable to second disk failure. Therefore, RAID 5 and RAID 5 with Hot Spare disk offer the same level of protection – single disk failure.  In contrast, if a disk fails at RAID 6 array, the recovery will start only after the faulty disk is replaced manually.  However, if during the recovery process second disk fails, the RAID 6 array will stay functional.  
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    100% helpful (1/1)
    ‎02-19-2020 02:29 PM
    Symptoms The password for the local admin and diagnostic port is set to the same starting with E2800 controller firmware 11.40.2 or later. In case a user does not know his password any longer, it is not possible to reset and re-configure this password by using the diagnostic port  (serial port on the rear side near the uplink ports of the controller). With controller firmware older than 11.40.2 it was possible to reset the Administrator Password needed for configuration. But older NetApp controller firmware cannot and must not be used any longer due to other technical reasons. When accessing the Management Port IP to enter the WEB GUI of the NetApp E2800 system for configuraiton or support data collection, the Administrator Password is required. For the time being this is reported to NetApp to work out a solution for all NetApp customers and BOSCH.  Solution and Procedure: Right now, BOSCH and our customers have no documented instruciton or procedure to remove / reset the password. We are working ont hat with high preassure and awareness. We kindly ask all customers requiring access to the configuraiton but having not the Administrator Password on hand for configuraiton, to reach out to BOSCH support and ask to sent the requewst immediately up to a Levle 3 Ticket to the Gatekeeper team at BOSCH BT-SC/ETP-MKP2 or BT-VS Support in the BU. 
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    ‎02-18-2020 03:02 PM
    More Sites Up to 128 sites are now supported. Easy Video Access Easy access and switch between your video views. Remote Site Editing Configure and edit your sites from remote. Faster Connectivity Access your sites and cameras faster than ever before.
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    100% helpful (3/3)
    ‎02-12-2020 10:10 AM
    The attached document describes the settings you must perform after having installed BIS and BVMS on the different computers. Ensure that the installations of BIS Server and BVMS Management Server were performed successfully on separate computers. Additionally you must have purchased and activated an OPC Server License for BVMS.   The document can be found in the attachments section on the bottom of the page or the right side of the page.  Please look for the attachment icon.
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    ‎02-03-2020 12:21 PM
    Related Products: IP cameras, Configuration Manager, BVMS Configuration Client   This article provides a background information about syslog, tips for 3 rd party Syslog server options and step by step instructions how to configure, activate and collect the syslog. General information: Syslog feature is implemented in all IP BOSCH Products. The BOSCH IP cameras as network devices can continuously send system messages via Syslog to a Syslog server software. This function should first be activated and configured. Once configured syslog will allow a continuous monitoring information even throughout a complete IP camera power cycle (reboot) as the camera starts connecting to the syslog server IP as soon it is getting back online. Syslog can be useful for analyzing issues that are unpredictable and difficult to reproduce. 3 rd party tools as Syslog server: There are many different monitoring tools available on the market. Examples of some easy tools to start working with can be e.g.: PRTG NETWORK MONITOR from PAESSLER Kiwi Syslog Server EventLog Analyzer from ManageEngine Example configuration for KIWI syslog free edition to receive and save the syslog send by the camera. Syslog server software must be installed on PC/Workstation that is on the same IP-network as the camera/encoder. One should check the size of the log file per a day and be sure there is enough storage capacity. 1. Enable the logging of the Kiwi software. Access "Setup/Rules/Default/Actions/Log to file", check the box for “Log to file”, then browse to the path where the log files can be saved.   2. Add the IP address of the camera(s) to "Setup/Inputs". Click on the address box, type in the address of the camera, click “Add”, then “OK”. (The Free Edition can log a maximum of 5 cameras.)   3. This point should be done after the camera is configured to send the syslog data. Open the Kiwi software and select “Manage” then Click on “Start the Syslogd service”. Log information should start to scroll in the Syslog main window. How fast or often messages appear depend on which debug command was provided by Tech support Configure the camera to send the syslog data The configuration can be done via the Web Interface of the camera, Bosch Configuration Manager (stand-alone configuration software) or BVMS Configuration Client software (part of BVMS management system). The layout of the above 3 interfaces is very similar. The following steps and screenshots are done for Configuration Manager. 1. Ensure that the Date/Time of the Syslog PC, camera(s), and recording system are synchronized (as close as possible) 2. Enable the Time Stamping and ensure that it is set for milliseconds. a. NOTE: The time stamp is important for troubleshooting. 3. Navigate to Configuration Tab “Network/Advanced/Syslog”. Enter the IP address of the Syslog Sever PC/Workstation and click the “Save” icon. 4. Navigate to Configuration Tab  “Service/Logging”, then Debug Logging. At the Even Logging text box the debug command that was provided to you by Bosch support team. If no debug command was provided, use: syslog_dbg. Click on the “Save” icon. Collecting the logs Once the issue appears, note the date and time, collect and provide the maintenance.log from the camera and the syslog saved at the of the Syslog Sever PC/Workstation.   
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    ‎01-29-2020 05:41 PM
    In situations when you need to commission a camera that it not yet connected to the network and / or has no power supply, the Bosch portable installation tool can help: Fast on-site commissioning solution with Bosch Project Assistant app Highly portable, lightweight and compact installation tool Rechargeable high capacity Lithium-ion battery No dependency on available network and power infrastructure The following video shows you how to connect the device and how to configure it in order to align the device's and the cameras' target network  settings: This is the old way as for Project Assistant versions < 1.3:   This is the easier and more convenient way introduced with Project Assistant 1.3.1: 1) Project Mode 2) Single Camera Mode   Restrictions: Wi-Fi interaction between the Bosch Portable Installation Tool and the Project Assistant differs slightly between the three platforms (Windows, iOS and Android). Please refer to the videos above for details Automatic detection of the tool’s Wi-Fi access point within the app might not work, if the tool was previously connected to / added to the list known Wi-Fi networks in the phone’s or PC’s Wi-Fi settings, i.e. the first time connection was established outside of the Project Assistant. Remove the tool’s Wi-Fi network from the list of known networks of your phone/PC and re-connect from within the Project Assistant. Wi-Fi access point is set to factory default by pressing the reset button on the (physical) Wi-Fi module of the Bosch Portable Installation tool   Yours sincerely,   Your Bosch Security App Team
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    ‎01-27-2020 09:43 AM
    When working with previous versions of BVMS, remote connectivity was cumbersome due to the amount of port mapping that needed to be configured. BVMS 7.5 provides a new method of remote connectivity utilizing Secure Shell (SSH) Tunnelling. The attached document (attachments can be found on the bottom of the page) describes the set-up and configuration of the SSH functionality in BVMS.
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    ‎01-22-2020 05:27 PM
    Dear all, please find the release information about Configuration Manager 7.00.0111. Configuration Manager 7.0 introduces a complete rework of the user interface, following the latest Bosch application style guide, with many improvements in readability, compactness and improved navigation for a better user experience. New Features User Interface Look-and-feel according to latest Bosch style guide, improvements on readability of form elements. Screen space optimization due to higher density of presented information, optionally vertical navigation bar. Scaling invariant user controls enable smooth support for high DPI screens. Avoiding horizontal scrolling by adaptive column reduction. New easy to use filters, supporting “Google”-like free text matching on various identifiers as well as down into device properties. VCA pages with new sub-navigation, larger video presentation for easier task setup, improved calibration and Camera Trainer pages, in-field editing, object filter page, and providing tooltips and direct links to help pages. Security Strong password demand during first start of the program. Working without password prompts extra warning pop-up and requires specific user action. Certificate creation now allows including usage. This enables fully automated batch certificate creation for larger sets of devices. The creation dialog shows the progress of key creation. Cameras Support for new AUTODOME IP 7000i and MIC IP 7100i with firmware 7.52, introducing changes and enhancements on picture settings and pre-position settings pages. Setting an alternate home position is now possible for applicable moving cameras. Support for new DINION and FLEXIDOME IP 3000i series with firmware 7.51. An RCP+ message and/or a SNMP trap from cameras, if time sync fails, can be configured. Storages Assignment option for CHAP password on DSA E series storages added. Password must be from 12 to 16 characters long. Decoders Playback permission is configurable for IP Matrix since decoder firmware 9.60. Changes Support for Bosch Video Client (BVC) and BVIP Lite Suite is excluded. The configuration backup of the Configuration Repository is now referring to the MAC address of a device instead of the IP address. Network scan is now also possible for IPv6 networks. Context menu and some configuration pages cleaned-up for decoders. Improved feedback on firmware upload status and errors. The character ‘+’ is not allowed anymore for camera passwords since it is also blocked in cameras from firmware 7.50 onwards. The image posting tab is moved from ‘Network’ to ‘Recording’, and a link to configure accounts was added. Secure crypto-coprocessor version is now displayed on camera’s compatibility tab. Note Configuration Manager 7.0 has excluded support for Bosch Video Client and BVIP Lite Suite. Installing it over an existing installation of a previous version will encrypt the database with strong encryption and thus render it unusable for the older software. Please refer to the release notes for details: https://downloadstore.boschsecurity.com/FILES/Bosch_Releaseletter_ConfigManager_7.00.0111.pdf The software package will be loaded into ST4 the next days and uploaded to the product catalogue with the next sync. It has already been uploaded to DownloadStore as well.
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    ‎01-14-2020 12:32 PM
    In many cases a minimum and maximum retention time needs to be defined in a video surveillance systems due to legal requirements. While the minimum retention time defines the time period for how long video recordings need to be stored, the maximum retention time defines after which period of time the recordings have to be deleted. Thus, the minimum retention time is going to influence the amount of storage needed. The higher the minimum retention time the more storage space is required. Hence, the storage space needs to be large enough to store the recordings for the minimum retention. For the maximum retention time this doesn’t have to be the case. Still users might be confused why recordings gaps might appear sort-of randomly, if the system does not have enough storage space to keep all recordings until the maximum retention time is reached. To understand what is going on we have to remember the principle of the VRM block assignment first. For each camera in the system the BOSCH Video Recording Manager (VRM) generates a list of recording blocks (LUNs) on which the camera can next record. Therefore, the VRM makes an estimation based on the data rate and the amount of data of each camera in the system (global optimization). Basically, the VRM predicts when which camera needs a new block and always lists the block which will be the oldest block at the time the camera needs to record on the next block. One could think of it as a “next oldest block” estimation done by the VRM. But the prediction of the VRM might differ from the reality (mainly because of variance in recording bitrate) and this can cause recording gaps if the storage space is not large enough to support the maximum retention time. Let’s have a closer look on the following two cases: Sufficient storage space for maximum retention time Insufficient storage space for maximum retention time Sufficient storage space for maximum retention time In case of sufficient storage space to fulfill the maximum retention time for every camera in the system no random recording gaps will appear, because the VRM will always assign a block containing recordings, which are older than the maximum retention time. Thus, for each camera the recording blocks will be kept until the maximum retention time is reached as illustrated in Figure 1. Figure 1: Enough storage space to cover the maximum retention time for each camera of the system Insufficient storage space for maximum retention time In case the system is designed such that the storage space is not large enough to store all recordings from all cameras until the maximum retention time is reached, the VRM will of course still do its estimation and predict the oldest recording block when a camera will ask for a new block. Assuming an ideal setup (with ideal network connection where each camera has the same data rate and all cameras record the same amount of video data simultaneously), the oldest block would always be assigned by the VRM. Hence, no recordings gaps should appear for recordings older than the minimum retention time, compare Figure 2. This is was most customers falsely assume or expect. Figure 2: Customer expectation of the system behaviour in case of insufficient storage space to cover the maximum retention time for each camera of the system However, in reality the stated assumptions do not apply. Network connection, data rate, amount of recorded video data, etc. varies. Thus, the “next oldest block” estimation of the VRM can differ from reality. Since each camera already got its block list from the VRM and records according to this block list, it can happen that not the truly oldest block is used and recording gaps appear as shown in Figure 3. Figure 3: System behaviour in case of insufficient storage space to cover the maximum retention time for each camera of the system How to avoid or minimize this effect To avoid this effect of random recording gaps simply add enough storage to your system. To get the best out of your system in terms of storage usage, the optimum would be to set the maximum retention time to storage limit, see Figure 4, but that is almost impossible to realize in practice. Figure 4: In principle a maximum retention time set to the storage limit would avoid random recording gaps Option 1 to minimize the effect in practice is to estimate the maximum retention time so that it will not exceed the storage limit of the system as illustrated in Figure 5. Figure 5: Maximum retention very close to the storage limit will minimize the random recording gaps Another less recommended option is to set a smaller time difference between the minimum and maximum retention time. But especially when the minimum retention time is shifted closer to the maximum retention time that introduces the risk that the VRM cannot free up storage space in case the minimum retention time is reached, which might result in a recording stop. Thus, we recommend to go for the first option. One last hint: Changing the retention time on a running system is not going to influence the retention time of already recorded blocks. but will of cousre only be applied to new recorded video footage. Hence, changing the retention time is no option for an immediate change of required storage.  
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    ‎01-07-2020 10:33 AM
    Level confidentiality: external Related Products: Video SDK Overview: Analyzing issues with Video SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the Video SDK functionality, wrong programming practices, functionality and runtime behavior of the system with SDK functionality or Video SDK issues. In order to start troubleshoot Video SDK application support needs the following initial information and logging. Please prove the following information to support. 1.VideoSDK version 2.VideoSDK issue description                 What is the expected behavior?                 What is the issue? 3.Environment                   Which shared resources are accessed by SDK actions? (Dome cameras, decoders, etc.)                  Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs,  etc.)                   Do SDK components properly handle offline situations? (offline devices, configuration changes, ...)  Please provide source code and/or Log files The optimal approach is to provide both source code and logging for the problematic Video SDK application. 1.Try to reproduce the issue with one of the  Video SDK samples (Advanced C# Sample, Complete C# Sample, Simple C# Sample) and provide the result from the test. 2.Source Code                     Provide a little sample application that illustrates the Video SDK issue and list the reproduction steps. 3.Logfiles                    Enable VideoSDK backdoor logging, reproduce the issue (note the date and time) and provide the Video SDK logs. How to collect Video SDK log files   
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    100% helpful (1/1)
    ‎12-19-2019 08:33 AM
    Compared to hardware, in which it is relatively easy to define an end-of-support concept based on the expected lifetime, software behaves totally different. In theory, when the environment does not change, software can still be running ten years after it has been installed. As new versions of the software are released regularly, it is important for customers to know what they can expect from Bosch Building Technologies when the software is purchased. This document describes how Bosch Building Technologies handles the life-cycle of the BVMS, BIS, AMS, and APE, and in which state a specific release can reside. Additionally this document lists the up-to-date situation for all of those software packages.
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    ‎11-19-2019 01:22 PM
    Symptoms The Activation Key provided from SLMS cannot be activated in BVMS. During the introduction of BVMS 10.0 the BVMS Lite16, 32, and 64 base licenses were not introduced and succeeded by BVMS Lite 10.0 (8 channel base package). Existing BVMS Lite customers might still want to upgrade to BVMS 10.0. Solution The LIF file attached to this article (in the zip archive) can be imported in BVMS Lite 10.0 installations using the license manager (the license manager can be found in the "Tools" menu of the BVMS Configuration Client). Once imported, BVMS Lite 16, 32, 64 systems that are covered under SMA can be upgraded.    
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    ‎11-19-2019 12:41 PM
    Related Products: BVMS, application crash, memory dump This article lists the scenarios in which technical support normally request dump file from a BVMS system. It contains general guidelines how to create a dump file for BVMS system and provides links to more concrete articles, that correspond to particular issues and exact steps to create a dump. BVMS dumps are needed to troubleshoot the following types of issues: Application crashes – dump is expected to provide more information about the cause of the crash and its origin. Memory or handle leaks – dump is expected to point to their origins Deadlocks, freezes and hangs – dump is expected to point to their origins Recommended tool to create BVMS dumps. The recommended tool is Procdump. It is a command line tool which must be started from the command shell. Development provides couple of .bat files that start Procdump with predefined parameters and cover the most common dump creation cases. The tool as well as the set of .bat files are attached to this article: BVMS_DumpTools_V2.zip The batch file names follow a naming guideline: <Executable>_<Dump use case> , where <Executable> is one of: ConfigClient ConfigWizard OperatorClient ManagementServer ArchivePlayer ExceptionTest and <Dump use case> is one of SingleDump TwoDumps DumpOnException DumpOnHang ActivatePostmortemDebugging There are 3 possible error scenarios and corresponding dump creation methods: Dump creation for reproducible crashes that trigger Windows Error Reporting Run the affected application/service (Operator Client, Configuration Client or Management Server Service) Reproduce the steps that lead to the crash Leave the Windows crash dialog open Run the corresponding batch file for creating a single dump: *_SingleDump.bat. E.g. run OperatorClient_SingleDump.bat to create a single dump of the Operator Client process. Provide support with the resulting .dmp file a description of the steps to reproduce the problem ConfigCollection Note: attached you can find a configured example for this scenario and application Operator Client - BVMS_OC_dump_onException.zip Dump creation for reproducible memory or handle leaks Run the affected application/service (Operator Client, Configuration Client or Management Server Service) Run the corresponding batch file for creating two dumps: *_TwoDumps.bat. E.g. run OperatorClient_TwoDumps.bat to create two dumps of the Operator Client process. Note that by default, the delay between the two dumps is set to one hour (3600 seconds). Depending on the magnitude of the memory leak, you might want to increase/decrease the delay. To do that, edit file *_TwoDumps.bat: replace value "3600" by a value that fits your needs e.g. a value of "7200" will create two dumps with a delay of two hours. Reproduce the steps that lead to the memory leak. Wait until the second dump was created. Provide support with the resulting two .dmp files a description of the steps to reproduce the memory leak a ConfigCollection Dump creation for crashes/hangs/freezes that are hard to reproduce Deactivate the restarting option for Operator Client / Configuration Client: To deactivate the restarting option for Operator Client / Configuration Client: edit ..\Bosch\VMS\bin\ConfigClient.exe.config or ..\Bosch\VMS\bin\OperatorClient.exe.config. Navigate to section <appSettings> add a new entry <add key = "DisableExceptionHandling" value="TRUE" />. Run ActivatePostmortemDebugging.bat Run the affected application/service (Operator Client, Configuration Client or Management Server Service) As soon as the issue appears, check whether the dump was created. Provide support with the resulting .dmp file description of the steps to reproduce the crash ConfigCollection Note: attached you can find a configured example for this scenario and application Operator Client - BVMS_OC_dump_Just-In-Time-Debuger.zip
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    ‎11-05-2019 03:19 PM
    This article will guide you how to remedy invalid expansion licences on your Bosch Divar IP 5000 all in one.      Error indication Dispite that the registration of your additinal purchased licencens has been completed successfully. The licecens may become invalid  after a  following reboot. This behaivor is caused by switching the MAC address of your teaming interface. Solution In order to prevent such behavior or even to revoke your licences as they are already invalid, please perform the follwing steps:  Step 1 Download the attachment MacAddress.zip (2 KB) and provide it locally to your DIP all in one    Step 2 Unzip the archiv, it should extract two files (setMacAddress.cmd  / setMacAddress.vbs) please do not alter or move the files!   Step 3 Open the command promt (CMD) as adimistrator, e.g.  right-click on the windows button and click on Command Promt (Admin) Step 4 Run the "setMacAddress.cmd",  for this purpose navigate to the location where you have stored the unzipped files  and call   the "setMacAddress.cmd"  file      YOURPATH\setMacAddress.cmd  and hit enter    Step 5 Press the spacebar to continue, after the cursor is blinking again you can close the CMD   Step 6 Reboot your device, in order to complete the task.              
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    100% helpful (2/2)
    ‎11-05-2019 11:47 AM
    Introduction: Bosch has been providing 2 types of VRM packages: a 32bit and a 64bit version. Since VRM 3.82 we are only offering the 64bit version. As all of our released DIVAP IP units started off as 32bit VRM which includes a Transcoder service. Problem If you do not use the Start.exe included in the VRM Master Installer, you will not be offered the oppertunity to also upgarde the Transcoder. Just running the Setup_VRM_Service_<version>.exe found in the <Install\Bosch> folder, will cause the Transcoder service to stop functioning! This includes if the upgarde is done via BVMS installer. Since BVMS 10.0, VRM 3.82 "64bit" was implemented. Due to the fact that BVMS does not manage the transcoder, it was not installed. Also see Firewall settings: HowTo Configure Windows Firewall Rules, includes PS script to adjust the VRM 64bit and Transcoder rules. Solution Download the appropriate VRM version from our Downloadstore Run the Start.exe Deselect all components and choose only the Transcoder Service   Click on "Install" To confirm that the Transcoder is fully functional, open your browser and navigate to the VRM Monitor: https://<VRM_IP_Address>/ Log in with you Credentials    
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