Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    Security: Video

    Sort by:
    4 weeks ago
    Upgrade your camera to the latest FW version available, default camera to factory setting after FW upgrade, install the MPEG ActiveX
    View full article
    4 weeks ago
    This article will guide you to upgrade your MIC camera. This procedure is not applicable for MIC 440 Explosion Proof version.
    View full article
    4 weeks ago
    This article contains detailed examples for the absolute position functions of the various IP models of the Autodome & MIC cameras.
    View full article
    4 weeks ago
    Follow this article to avoid getting the message: “Changing orientation is not possible because of the mounted illuminators”.
    View full article
    4 weeks ago
    Is DIVAR IP 6000 R1 compatible with VRM v.3.83.0021 (64-bit) and BVMS Viewer 10.1?
    View full article
    4 weeks ago
    This article explains how you can change the relay mode back to automatic via a script executed when the relay open event is triggered.
    View full article
    4 weeks ago
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS SDK, Cameo SDK, BVMS  Overview: Analyzing BVMS systems interaction with BVMS SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the BVMS SDK functionality, wrong programming practices, functionality and runtime behavior of BVMS system with SDK functionality or BVMS SDK issues. In order to troubleshoot BVMS SDK or Cameo SDK application support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? Do SDK components link to 3rdParty devices or applications?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information   Please provide source code and/or Log files The optimal approach is to provide both source code and logging for the problematic BVMS SDK application. If it is not possible to provide the code, we will start the troubleshooting process based only on the logging. Source Code Provide a little sample application that illustrates the BVMS SDK issue and list the reproduction steps. Logfiles Add log outputs to the SDK application functionality. The logs should illustrate which BVMS SDK functionality was called at which time. Provide the logs to support.   List of Typical Mistakes that are often seen when troubleshooting BVMS / Cameo SDK based applications   Use of Thread. Sleep() in event handlers - Consequence: loss of events in customer SDK application. Implementations that are not thread safe - Consequence: unexpected SDK application effects Unintentional introduction of multithreading issues by using timers - Consequence: unexpected SDK application effects Application without "speed control" - Consequence: operator overload in case of high event frequency Lack of configuration change handling - Consequence: data inconsistencies in SDK application (access to no longer existing devices) Lack of traces/logging in SDK code - Consequence: not detected malfunctions and troubleshooting difficulties Lack of error tolerance in SDK code - Consequence: unhandled exceptions in SDK application / script Lack of exception handling - Consequence: SDK application crashes
    View full article
    100% helpful (1/1)
    a month ago
    Find out from this article which VRM version is compatible with your DIP and what BVMS version is supported.
    View full article
    ‎11-02-2021 07:20 PM
    In order to start to analyze and optimize Video Analytics settings for particular customer set up, we need initial information and export of example video. This article describes the absolute minimum information we need in order to start analyzing and optimizing Video Analytics performance. Video Analytics (VA) task performance optimization Please provide the following details:   Symptom specific Information   Problem Description   Describe the expected result from the VA task. It is important to get detailed information of the results VA should provide. Define what is the customer’s priority: High sensitivity - miss as few true alarms as possible, but increases the likelihood of more false alarms! High precision – have less false alarms, but accept the risk to miss true alarm! Using VA is always based on balancing between sensitivity and precision. It is not always possible to get high sensitivity and high precision at the same time.   Provide an export of recorded video that should contain: Meta data: for basic understanding of meta data, please read the latest Software Manual Video Content Analytics for instructions about doing a video export with meta data, please read the article: How to export video including meta data (Export video including Video Analytics meta data).   Couple of examples of false alarms (in case false alarms are the issue) Provide the number of false alarms per time span (per day, per week, etc.) What would be acceptable as a number of false alarms per time span   Couple of   examples of situation that should have caused alarm, but VA did not generate the alarm as expected. In this case please provide the time stamp of the event and short description   Screenshot from the Camera Calibration Verification page - only in case calibration is needed for the particular VA functionality  access the Calibration Verification page of the camera (via the Configuration Manager or Web Interface)  provide screenshot from the verification of each parameter used for camera calibration     Note:  For more information on Camera Calibration and Calibration Verification, please check: How To calibrate camera for Video Analytics?
    View full article
    ‎11-01-2021 12:54 PM
    Find out from this article how does the ‘Active profile’ work for Flexidome Multi 7000i camera
    View full article
    100% helpful (1/1)
    ‎11-01-2021 12:10 PM
    If cleaning the bubble is required, use the following procedures and comply with all the warnings listed in this article.
    View full article
    ‎11-01-2021 12:02 PM
    This article describes how to connect with for example VLC-player directly to the Multicast group where the Encoder is streaming into.
    View full article
    ‎10-29-2021 01:53 PM
    If you have configured an out of the box system and once the configuration was done you wasn’t able to access the BVRAdmin account, this article will help you to find a solution. Access to BVRAdmin account is required to perform administrative tasks on the operating system. This requires the following steps:
    View full article
    ‎10-29-2021 12:51 PM
    In this section you can find details on what information is required during the troubleshooting process to successfully identify a unit in terms of model number, firmware version and unique identifiers.  What is also very important always for the troubleshooting is the DIVAR Service log.  In addition to that, in some situations network captures from the DIVAR may also be required.  
    View full article
    ‎10-26-2021 12:29 PM
    The “inactivity” algorithm from this article will move the camera to Pre-position 99 in the Alarm Task scripting.
    View full article
    100% helpful (1/1)
    ‎10-26-2021 12:27 PM
    PTZ camera (Autodome IP starlight) doesn't move in Pan or Tilt direction. This is a basic troubleshooting guide that will help you to fix this issue.
    View full article
    ‎10-26-2021 12:19 PM
    By checking the Zoom threshold box you will select the current zoom position at which the mask will appear as the camera zooms in or be hidden as the camera zooms out.
    View full article
    100% helpful (1/1)
    ‎10-26-2021 11:33 AM
    This article provides a step-by-step guide about how you can disable UPnP of Bosch IP cameras & multicast scan from Configuration Manager. One of the reason why UPnP (Universal Plug and Play) is enabled in our devices is because ONVIF uses this to scan the ONVIF device in the network.
    View full article
    ‎10-26-2021 11:22 AM
    When dealing with 3rd party or VSG, it’s recommended to get at-least "1" I-frame every second (normal scene).
    View full article
    ‎10-26-2021 11:18 AM
    This recommendation could be applied if the storage is overloaded, as there are several Onvif cameras running through it.
    View full article
    Top Contributors
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist