Bosch Building Technologies

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    100% helpful (1/1)
    4 weeks ago
    The following procedure will allow you to create a self signed certificate to allow a trusted connection between a web browser and MVS.
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    4 weeks ago
    This article informs you about the way of working of the Central Technical Support when you contact them regarding your faulty  Bosch Security Systems device. 
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    4 weeks ago
    Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.  
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    4 weeks ago
    Did you forget the password of your Bosch VIDEO Systems Security device? To find out the way of handling password reset requests by the Central Technical Support team, follow the below steps:   Contact Central Technical Support team via email (centralsupport.bt@bosch.com) or phone and provide your contact details Central Technical Support team must identify your company account in the database. If no company account was found in the database, then you will be asked if the product was bought directly from Bosch or through a distributor. In the meantime, a ticket will be opened for your request. If the product was bought through a distributor, you will have to contact your distributor. If the product was bought directly from Bosch, your contact details and the account will be verified internally by the sales team for authentication. the Central Technical Support team will not continue the process until receives the confirmation about your account authentication. It can take a while. if the authentication fails, then you have to contact your distributor. if the authentication is successful, the password reset process continues with the following steps: 4       The Central Technical Support team will request the following details: software/hardware product(s) the number of products, the installed firmware or software version serial number MAC address IP address 5       The Central Technical Support team will send you via email the prefilled Authorization Letter template  6      You have to fill in with all the information requested in the Authorization Letter, sign and stamp it and send it back to Central Technical Support.  7       If the data in the Authorization Letter is correct, then the execution of the Password reset can be made.  8      Depending on your product the password reset procedures will vary/differ. Please check the below links. Analog / Hybrid / Network DIVAR IP Cameras, HW & SW Decoders, Encoders IP Recorders Management Systems     9   Once the password reset is done, the ticket will be closed.  Nice to know: The response time for any password reset topic is 24h. If you request password reset for more than 4 cameras, this service could be chargeable. For e.g., if the request is for >=4 cameras/ DVRs, then you will receive the quote and the invoice. The same will happen for other combinations of SW and products, when password reset is requested for them.                 If this is a chargeable service, local sales will be involved and they will prepare and send a quote based on the local sales process   ⚠️ Note If under certain circumstances it is found that a password reset request has been divided into different requests with a smaller quantity of products/SW, for the same site and in less than a month, then the password reset process will be declined and will not continue or will be invoiced.
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    4 weeks ago
    Follow the steps from this article and find out how you can remotely view and collect the system's event log through IPMI (Intelligent Platform Management Interface).
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    4 weeks ago
    Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance. This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
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    4 weeks ago
    This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. This method provides the steps for collecting the NetApp DSA E2800 support bundle.
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    4 weeks ago
    This article explains you how and where you can get the logs of your camera. The system logs are extremely useful for troubleshooting recurring or obscure problems, as they provide a record of all work performed on the system and may shed light on hard-to-spot interactions between seemingly unrelated symptoms.  
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    4 weeks ago
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS Operator Client Overview: This article describes the initial steps one can take for troubleshooting BVMS display issues (during live view or playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description Check and eventually update the version of your Graphic Card driver. During BVMS system tests there were documented cases of display issues related with out of date Graphic card divers. ❗ It is important that the Graphic Card driver of the client is up to date. Find the supported version of the Graphic Card driver in the corresponding to your BVMS version Release Notes (https://downloadstore.boschsecurity.com), in the section Hardware drivers.   Symptom specific Information   Problem Description   Is the issue dependent on camera type/ FW? Are all the devices in the system affected? Is the issue existent for all BVMS Operator Clients in the system? Is the issue existent for hardware decoders, for camera Web Interface or other display Clients? Is the recording, the playback or are both affected?   Logging Information   BVMS ConfigCollector logs keeping the following conditions: From the machine that shows the issue VSDK logging – please follow the steps from the article: How to collect Video SDK log files  VRM logs (in case VRM runs on the same machine like the BVMS MS, then BVMS ConfigCollector logs from the server) for VRM version 3.82 and onwards use VRM Monitor. The following articles will help you out:   How to access VRM monitor from BVMS Configuration Client? How to collect VRM logs with VRM Monitor (v3.82/ v3.83)? Screenshot of the Dashboard of the VRM for VRM version till 3.81 - contact support to receive BVIP Log collector tool and use it to collect VRM logs Movie showing the display artefacts can be helpful
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    a month ago
    This article provides a step by step description of how to create certificates and configure their distribution in the large systems. 
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    100% helpful (3/3)
    a month ago
    This article describes the basic concept of virtualization and it also puts the technology into the perspective of the safety and security industry.
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    100% helpful (1/1)
    a month ago
    This article explains how to enable and collect Video SDK Logs for VSDK based applications.
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    a month ago
    In the winter period, if there is no PAN functionality in the camera and despite this, the TILT still works, this could be caused by the snow or ice that might be stuck between the static part of the camera and the moving camera head. Find out from this article how you can prevent this happening.
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    0% helpful (0/1)
    a month ago
    You may need the SNMP MIB file when you are trying to monitor the camera through a Bosch or 3rd party software. This article aims to describe how to find and enable the SNMP on a Bosch camera.
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    a month ago
    Bosch requires the installer to provide the specified power mentioned on the product spec sheet and labels. While taking into consideration the POE standards. Bosch doesn't support out-of-spec operation of our cameras as we cannot guarantee proper functionality in such circumstances. Thus, we will not be providing out-of-spec voltage or power values at this stage.
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    ‎02-26-2024 09:50 AM
    This article gives an overview of CPPs that correspond to certain types of cameras, decoders and encoders.
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    ‎02-23-2024 03:53 PM
    Follow the steps from this article to add a Bosch IP camera to the Alarm Management.
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    ‎02-23-2024 02:07 PM
    In this article you will find attached an example of scriplet that turns BVMS Operator Clien in full screen mode and creates and displays a simple favorites of one camera
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    ‎02-23-2024 02:05 PM
    You can create a Command Script using the following scripting languages: C# and VB.Net You cannot change the scripting language of an existing Command Script. You can create a Client Script or a Server Script. You can add multiple scriptlets to every script.
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    ‎02-23-2024 01:47 PM
    Configure BVMS Operator Client credentials, so the application starts without requesting username and password and add the shortcut path of the BVMS OC to the Windows start up directory
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