Bosch Building Technologies

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    100% helpful (2/2)
    ‎09-12-2022 05:00 PM
    Bosch has been providing 2 types of VRM packages: a 32bit and a 64bit version. Since VRM 3.82 we are only offering the 64bit version.  
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    100% helpful (1/1)
    ‎12-13-2023 03:15 PM
    Maintaining the highest level of data security requires continuous improvements in all the system components - including software and device firmware. Recent changes in the camera firmware are focused on improving the security level overall.
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    100% helpful (1/1)
    ‎10-04-2023 08:58 AM
    This article explains that if deactivating the RTSPS protocol in the camera network settings, there will be no live stream in BVMS Operator Client.  
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    100% helpful (1/1)
    ‎05-19-2023 02:32 PM
    BVMS Operator Client has live issues (black image, the app closes by itself, pixelation of images, same camera shown in multiple cameos although it was only selected once, hibernation/power saving, part of the tree view seen in the Image Panes area). Follow this article and find out how you can check the basics for BVMS Operator Client live issues
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    100% helpful (1/1)
    ‎04-12-2023 02:30 PM
    This article provides causes and solutions regarding Netapp E2800 periodically disconnections.
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    100% helpful (1/1)
    2 weeks ago
    For VRM (Video Recording Manager) stand-alone Systems and Servers with VSG (Video Streaming Gateway) installed, it is strongly recommended to check for Microsoft OS updates before the VRM Master Installer is installed/updated.
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    100% helpful (1/1)
    ‎02-22-2023 01:33 PM
    This article provides the following solution regarding: Bosch CPP7.3 cameras: DHCP does not follow the standard protocol (FW v7.85.0016) Upgrade your camera to FW 7.86.0019 and perform a factory default (access Download Store here). The time effort to fix this in older FW will be planned for early March 2023.
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    100% helpful (1/1)
    a month ago
    This customer explains step by step what can be done when DIVAR IP 7000 server stopped recording suddenly and the Video Recording Manager service is not running.
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    100% helpful (1/1)
    ‎10-07-2022 03:11 PM
    Take a look at this article and learn how you can wire the camera alarm input of DINION IP starlight 6000i
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    100% helpful (1/1)
    ‎07-20-2022 02:48 PM
    One of the main bugfix reasons to use VRM 03.71.0029 is a fix in regards to correct display and replay of recorded clips in continuous and alarm recording mode.
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    100% helpful (1/1)
    ‎12-09-2021 09:35 AM
    This article provides a solution to the intermittent focus issues for MIC 7000i series and for the Optical video in the MIC 9000i
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    100% helpful (1/1)
    ‎11-27-2023 01:57 PM
    Network switch has port security on and shuts down a NetApp iSCSI data port (e.g. CH3). This article is only relevant in aspects of network security / port security where MAC addresses are analysed. Some network security applications are capable of sniffing network packets thoroughly enough to pick up MAC addresses on E-Series Controller ports that are not seen in the Storage Array Profile data.
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    100% helpful (2/2)
    ‎04-18-2023 11:24 AM
    Find out from this article which VRM version is compatible with your DIP and what BVMS version is supported.
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    100% helpful (1/1)
    ‎06-08-2022 07:54 AM
    Find out from this article in which situations the MAC address cannot be found or only part of the address is correctly extracted in Project Assistant when scanning a QR or Data Matrix code
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    100% helpful (2/2)
    ‎11-25-2021 02:59 PM
    Want to know how flexible BVMS can assign streaming profiles to cameras?
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    100% helpful (4/4)
    ‎08-15-2023 02:51 PM
    This article summarizes the BVMS design details, and serves as a guide to planning a BVMS system with Bosch cameras and storage. It focuses on BVMS combined with the VRM.
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    100% helpful (1/1)
    ‎11-29-2023 12:42 PM
    This article explains how to fix the behavior of MIC IP 7000i/9000i Bosch camera when is out of focus during a rapid zoom
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    100% helpful (1/1)
    2 weeks ago
    Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  
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    100% helpful (1/1)
    ‎07-26-2023 11:07 AM
    All of camera block FW updates require an additional step for the FW upgrade process, which is described in the documents attached.
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    100% helpful (1/1)
    ‎09-12-2022 04:27 PM
    This article aims to define the way you can display camera video via decoders. Moreover, fifteen different settings scenarios and their effects will be outlined for the live video to be displayed through the decoder.
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