Security: Video

Bosch has been providing 2 types of VRM packages: a 32bit and a 64bit version. Since VRM 3.82 we are only offering the 64bit version.  

This article provides causes and solutions regarding Netapp E2800 periodically disconnections.

For VRM (Video Recording Manager) stand-alone Systems and Servers with VSG (Video Streaming Gateway) installed, it is strongly recommended to check for Microsoft OS updates before the VRM Master Installer is installed/updated.

This article provides the following solution regarding: Bosch CPP7.3 cameras: DHCP does not follow the standard protocol (FW v7.85.0016) Upgrade your camera to FW 7.86.0019 and perform a factory default (access Download Store here). The time effort to fix this in older FW will be planned for early March 2023.

Take a look at this article and learn how you can wire the camera alarm input of DINION IP starlight 6000i

One of the main bugfix reasons to use VRM 03.71.0029 is a fix in regards to correct display and replay of recorded clips in continuous and alarm recording mode.

This article provides a solution to the intermittent focus issues for MIC 7000i series and for the Optical video in the MIC 9000i

Network switch has port security on and shuts down a NetApp iSCSI data port (e.g. CH3). This article is only relevant in aspects of network security / port security where MAC addresses are analysed. Some network security applications are capable of sniffing network packets thoroughly enough to pick up MAC addresses on E-Series Controller ports that are not seen in the Storage Array Profile data.

Find out from this article which VRM version is compatible with your DIP and what BVMS version is supported.

Find out from this article in which situations the MAC address cannot be found or only part of the address is correctly extracted in Project Assistant when scanning a QR or Data Matrix code

Want to know how flexible BVMS can assign streaming profiles to cameras?

This article summarizes the BVMS design details, and serves as a guide to planning a BVMS system with Bosch cameras and storage. It focuses on BVMS combined with the VRM.

This article explains how to fix the behavior of MIC IP 7000i/9000i Bosch camera when is out of focus during a rapid zoom

Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  

All of camera block FW updates require an additional step for the FW upgrade process, which is described in the documents attached.

This article aims to define the way you can display camera video via decoders. Moreover, fifteen different settings scenarios and their effects will be outlined for the live video to be displayed through the decoder.

PTZ camera (Autodome IP starlight) doesn't move in Pan or Tilt direction. This is a basic troubleshooting guide that will help you to fix this issue.

In many cases a minimum and maximum retention time needs to be defined in a video surveillance systems due to legal requirements. While the minimum retention time defines the time period for how long video recordings need to be stored, the maximum retention time defines after which period of time the recordings have to be deleted. Thus, the minimum retention time is going to influence the amount of storage needed. The higher the minimum retention time the more storage space is required.

The pop-up dialog window message: "Setup has detected a pending restart.  Please reboot the system and rerun the installation"  appears when attempting to run the valid BVMS windows installer package.

This troubleshooting guide, will guide you through the recovery steps of a DIVAR IP 6000 or 7000, DIVAR IP 6000 R2 or 7000 R2, without video data loss