By extracting the playback in the MOV or MP4 format using BVMS Operator Client, the video is split into multiple files and not in a single file/ segment.
This behavior became visible after upgrading BVMS to version 11.1.1.65.
The Axis cameras can be added to the DIVAR Hybrid system and the Live view can be seen for a moment, but when going back to the settings to see the cameras, they are no longer available and the live view is also paused. What to do?
When trying to open the SuperDoctor app, the default browser opening is Internet Explorer and the login page is not showing up. "This site is not secure" message occurs and there is no possibility to continue to the localhost.
This article provides causes and solutions if the Security Center crashes and is no longer operational - this may happen directly at launch or when you try to enable one of the plugins' tasks.
This article presents possible causes and solution regarding no recording for cameras added to VRM (DIP 7000AIO): ‘Unexpected error’ in BVMS Config Client
In case of unexpected behavior of the Bosch Forensic Search in Genetec Security Center this page can help during the investigation and in finding the root cause of the problems
During the BVMS upgrade from v11.1.1 to v12.0 through System Manager v2.0 on the DIVAR IP 6000 AIO, the software file placed on an external drive is not visible to be installed. What could be the cause?
BVMS Configuration Client or Operator Client does not display correctly on the DIVAR IP 4000 AIO when opened from the Kiosk mode and appears oversized in fullscreen.
Find out what can you do when in large parts of the zoom range, the MIC IP starlight 7100i camera simply does not focus; this is the same for manual PTZ and pre-sets.
When logging into BVMS Operator Client, there is an alarm showing up: “System Error - Server alarm queue capacity reached”. Find out from this article what could be the cause and how to solve this.
You can lock the control of a PTZ camera for other users. A user with a higher priority can take over the control and lock the camera control. A timeout can be configured for this explicit PTZ locking. If you only take over the control without manually locking it before, the control is locked for the user with lower priority for 5 seconds.
The alarms appear, the forensic search is working fine, but the yellow lines don’t appear on the recording line/ timeline. What to do to display the yellow lines in timeline?
Find out from this article what to do when the Decoder VJD-7513 with FW 10.31.0005 is displayed in BVMS but: First monitor connected on HDMI to HDMI on monitor shows images. Second monitor connected via a USB-C-to-DP cable to the DP port on the monitor shows no output on the second monitor.
This article explains what to do when a black image occurs during the selection/ switching between Streams or by selecting the recorded videos (locally) when accessing Camera Trainer in Configuration Manager.
When entering in BVMS Operator Client, the camera's image is black and only Transcoding option is available for streams (no stream 1 or 2 , or image pane optimized)
Desired result: See the camera's live image
