Security: Video

Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  

All of camera block FW updates require an additional step for the FW upgrade process, which is described in the documents attached.

This article aims to define the way you can display camera video via decoders. Moreover, fifteen different settings scenarios and their effects will be outlined for the live video to be displayed through the decoder.

PTZ camera (Autodome IP starlight) doesn't move in Pan or Tilt direction. This is a basic troubleshooting guide that will help you to fix this issue.

In many cases a minimum and maximum retention time needs to be defined in a video surveillance systems due to legal requirements. While the minimum retention time defines the time period for how long video recordings need to be stored, the maximum retention time defines after which period of time the recordings have to be deleted. Thus, the minimum retention time is going to influence the amount of storage needed. The higher the minimum retention time the more storage space is required.

The pop-up dialog window message: "Setup has detected a pending restart.  Please reboot the system and rerun the installation"  appears when attempting to run the valid BVMS windows installer package.

This troubleshooting guide, will guide you through the recovery steps of a DIVAR IP 6000 or 7000, DIVAR IP 6000 R2 or 7000 R2, without video data loss

The timeline is present, but the recordings appear to be black for all cameras.

As video surveillance use grows in commercial, government and private use cases, the need for low-cost storage at scale is growing rapidly. BVMS, Bosch cameras, HPE hardware and SUSE Enterprise Storage provide a platform that is an ideal target for recording these streams.

Find out what to do when you enable SingleKey ID and you are no longer able to connect to Remote Portal using the password.

OPC server is installed on the BVMS server OPC client software is installed (the client used in this article is Softing OPC Toolbox Demo Client), and the user can connect to OPC server that is running on BVMS server, but the user cannot send any command from 3rd party OPC client to BVMS system, for example changing the status of virtual inputs. There are no events coming from OPC to BVMS and the OPC client is not present in the list for third party integrations with BVMS

We found that there was a change in the way intelligent tracking worked after CPP 7.3 firmware v7.62.0005. With these changes if an object triggered an alarm that turned on intelligent tracking, the camera would not track the object. It would wait for another object to trigger an alarm to track it.

The Image Stabilization cannot be used in combination with VCA tasks, with the various MIC-7100i models. Turning Off the image stabilization will solve this behavior.

When trying to get the Software Assurance Report from Remote Portal, it cannot be generated, and the red message below occurs: “Upload a valid system info file or Enter a valid System fingerprint”. Why?

Time zone drop down is greyed out and it's not possible to reconfigure the Time Zone on the DIP-44/64 after installing BVMS 12.1 and enabling UAC.

Please note that the relay output of the IO Alarm card is a dry contact relay (with 24VAC/VDC, 5 A). In order to control another circuit that has a 230V you can't do that directly because its higher than it was design for. In order to safety control a 230V, you could use a 24V on that output and control an additional/external relay: powering its coil this relay could switch the 230 circuit of the washer.

Check this article to learn about what to do when a FLEXIDOME multi 7000i (IR) or FLEXIDOME panoramic 5100i (IR) does not boot up or is unresponsive.

MVS gets error message “Videoprovider not available” when trying to log on. Also, the BVMS Configuration Client shows the X mark on the MVS. What to do?

Find out from this article what you should do to fix green Image panes in BVMS

This is a comprehensive reference for diagnosing and resolving common issues with Infrared illuminators in security systems.