The IP camera address is always the key if you would like to monitor or remote viewing it. Like any network device, the camera is assigned an IP address when it is connected to the router with Internet access and powered on.
Here we will introduce 3 ways to find the network camera IP address quickly and easily.
he Project Assistant offers two ways of importing existing project data:
Option 1) Importing a .bpassist file, which was exported from the app at some point and which contains all information and data ever created/entered inside the app for that specific project. Simply select the "Project Assistant" mode >> click "continue" >> and press "import".
Option 2) Importing from a tab-separated text file. This option may be useful, if you have existing project data, e.g. in an Excel spreadsheet, which you want to transfer into the Project Assistant for further use.
This article deals with option 2 and explains the steps potentially needed before you can refer to the steps explained in the following Youtube video ("Import from file").
What you should know when you request a password reset for the Bosch IP camera?
If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you.
Before requesting a password reset for your IP camera, please note that you need to provide some important information to the Central Support Team to get help from them.
Not all Cisco PoE+ switches are able to power up the UHO-PoE-10 or VSP-UHO-PoE-10 outdoor housing (F.01U.300.502, F.01U.332.052).
Bosch has introduced the UHO-PoE-10 in 2014 following the IEEE802.3-2009 standards
Cisco claims that the Bosch UHO-PoE-10 at startup for a short moment (around 1 micro second) exceeds maximum current peek allowed by the updated IEEE 802.3-2015 standard, allowing the PSE (Power Source Equipment) to withdraw the power as a protective measure.
Due to analogue overcurrent protector components in the Cisco switch it can happen that tolerances may cause variety in behavior over different Cisco switches, even when the same model and setups are used.
Currently this behavior is only known on some Cisco models. (reports were seen on C2960X, C3560CX and recently C9200.)
Which CPP corresponds to certain cameras and encoders?
The capability of a Bosch IP camera or encoder is driven by two forces: One is the hardware capability, defined by the Common Product Platform (CPP) itself and the combined components of the product. The other is the firmware that drives this hardware. The firmware is developed on a common code basis and derived from there for the active platforms, making the feature sets of various platforms fairly similar within a certain firmware version.
This article gives an overview of CPPs that correspond to certain types of cameras and encoders. Here you can search by the CTN of the camera and find out the CPP of it. Thus, you will know which firmware you should use for upgrading your device.
Web Browsers: o Google Chrome o Microsoft Internet Explorer 11 or higher o Microsoft Edge (Chromium based) o Mozilla Firefox
When using browsers where Mpeg ActiveX is required → VCA, clock & date and recording dot point may not work.
For a complete browser functionality, Mpeg ActiveX 6.34 or newer is needed and it is supported only by Internet Explorer (IE). This is the only browser that allows the VA configuration option (for e.g.).
If you would like to avoid using IE and you want to configure VA, it is recommended to use Configuration Manager.
According to the Release Letter, Configuration Manager is used for configuration and licensing of the various products. It includes Video SDK 6.3 and latest plug-ins for VCA configuration.
You can Download it from here.
If you use Firefox, the issue below might arise. In this situation, IE browser/ CM is recommended to be used in order to access the missing elements.
Firefox does not allow ActiveX elements . Therefore, some features are missing inside the webpage.
Note: VCA related check boxes is fixed in 7.80 for Microsoft Edge. (7.80.0128 Release Letter)
A possible situation can occur when you have, for example, one DIP 3000 with BVMS 8.0 and CPP7.3 cameras. The cameras are not working because the firmware is old.
The problem that might arise could be:
Configuration Client will display a message like: "unknown platform"
Gaps in recordings or not recording at all
VCA settings cannot be changed
Logs warning: "2020-11-22 04:49:29.339;cameraId=10.13.22.98\0\1;Sender;Error;This device has an abnormal high storage consumption. To protect other recordings, storage allocation is reduced. But this may result in recording gaps for this device"
In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required.
But where can you find them?
The purpose of this article is to help you find this information in different ways.
What is a CPP and where you can find it for you Bosch IP camera?
To guarantee high quality imaging through the entire range of products, Bosch Security Systems uses a Common Product Platform (CPP).
A CPP is a reference design that serves as a solid base for future cameras. Based on the same CPP, sub- or new products can be generated more easily by using a different sensor and/or a different housing.
Each product cannot only benefit from the features provided by the platform but can also advance its functionality.
easier integration with 3rd party security system components, such as VMS and recording solutions.
allows installers and integrators to use the same interface that supports the entire Bosch product portfolio.
new camera and software releases, regardless of the price segment, can be easily added to an existing security surveillance system.
it helps you to find the right version of firmware you need for your camera
Where you can find the CPP of you Bosch IP camera?
1. Release notes: you can search for it directly on the product page > under Downloads section you will see the CPP version of your camera.
In this example, the CPP for FLEXIDOME IP panoramic 5000 MP camera is CPP4:
2. You can find the CPP of your camera on the web page by entering the IP address of it. Go to Configuration > Service > System Overview
CPP & Firmware:
All firmware releases for the various Common Product Platforms (CPP) for Bosch IP cameras and video encoders can be found on the Bosch Security and Safety Systems page in Download Area.
For detailed information of a specific product, the product catalogue is the recommended way to go. Those, who just need to update firmware and already know the platform which their product is based on, may directly go to the Download Area for a quicker and condensed overview
Other useful articles related to CPP & Firmware:
Where you can find the intermediate firmware version when upgrading CPP4 cameras?
What is the maximum firmware version supported by cameras depending on the BVMS version?
TB VS: Bosch IP Video increased security with Firmware 6.51 / Firmware downgrade dependencies
FAQ VS: How to upgrade from <6.10 to Firmware 6.50 and usage of the "combined firmware file 6.50"
Extra licenses can be purchased for additional features of your devices as your business grows.
After adding cameras to the system, you may need to use additional features of them, like microphone use, Serial Protocol Software License, Camera Trainer license for Intelligent Video Analytics, NTCIP license for moving cameras and so on.
Depending on the camera model, you can have additional features by installing the optional lice nses.
Follow the instructions below and find out how you can activate a license on your camera.
Often, the camera image is running fine, then begins to stutter when the objects are in moving scene or in a complex environment. Your view starts looking like a slideshow, things get visibly choppy and swaying objects start to move less fluidly.
This behaviour can be controlled by changing the frames per second (FPS) value or upgrading the Firmware of your camera.
❓ But where can you find or change the frame rate & Firmware settings of Bosch cameras?
If you want to improve the image quality of your Bosch camera and you did not find the FPS option in the Web User Interface, please follow this article and you will find the answer.
So, keep reading this article and find out where you can get multiple information including the Firmware version of your camera, from a single comprehensive system overview page.
Accidents happen, but cloud backup services from Dropbox help make recovering your lost files easier. If you want to download the Bosch camera videos to your Dropbox account, please follow the steps below.
Create a Dropbox account
Go to the configuration menu of the Bosch IP camera,
either by adding the “IP number/port” of the camera in the address bar/URL (ignore security warnings, and in the pop-up menu; fill in “service” as username and the camera’s password)
or by using the “Configuration Manager” (on Windows PC) select the camera, right-click and select “configure verification for camera”. Ignore security warnings, and in the pop-up menu fill in “service” as username and the camera’s password).
Check whether the most actual FW is installed on the camera. If not, make sure you do this first ( link download store for FW, Configuration Manager and video security client).
Bosch Video Security app installed (IOS, Android and Windows)
How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism which can result in white or ghost images?
Below instruction helps you to:
Identify if the camera possibly suffers from a random failing shutter which uses the FFC (Flat Field Correction)
instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command.
As well instructs you what to collect for the Technical support department in order to allow an RMA (Return Material Authorization)
Under most circumstances, Bosch IP cameras require additional licenses.
If you want to use features that are covered by different licenses, you must install the appropriate licenses using the camera's installation code.
MIC IP starlight 7100i has the Camera Trainer program used to train the camera to recognize user-specified target objects, such as moving and non-moving objects, to alert operators of unusual scene activity. License is required to activate the Camera Trainer in this case.
MVC-CT-PTZ is the license needed for PTZs Camera Trainer for Intelligent Video Analytics 7.10
But where you can find the installation code needed to license a Bosch camera?
By default all cameras/encoders added to BVMS will be configured to start NTP synchronization against the Operating System of the Management server.
Whenever a central NTP Server is available the recommendation is to synchronize all cameras against the NTP central server.
In BVMS ≥ 11 there is a new configuration option.
Did you try to upgrade the firmware of your camera and the message below was displayed?
Find out from this article what might be the cause that could lead to this message being displayed:
“error 18: wrong or no signature”
Simple Network Management Protocol (SNMP) is a common protocol to monitor the health status of a system. Such a monitoring system typically has a central management server that collect all the data from the system’s compatible components and devices.
A network management server can poll the health status of a device via SNMP requests. This article shows how to configure Bosch cameras in order to be able to answer to such requests.
For more information on SNMP and supported SNMP versions please check - What should you know about SNMP and Bosch cameras SNMP support?