Bosch Building Technologies

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    4 weeks ago
    Did you forget the password of your Bosch VIDEO Systems Security device? To find out the way of handling password reset requests by the Central Technical Support team, follow the below steps:   Contact Central Technical Support team via email (centralsupport.bt@bosch.com) or phone and provide your contact details Central Technical Support team must identify your company account in the database. If no company account was found in the database, then you will be asked if the product was bought directly from Bosch or through a distributor. In the meantime, a ticket will be opened for your request. If the product was bought through a distributor, you will have to contact your distributor. If the product was bought directly from Bosch, your contact details and the account will be verified internally by the sales team for authentication. the Central Technical Support team will not continue the process until receives the confirmation about your account authentication. It can take a while. if the authentication fails, then you have to contact your distributor. if the authentication is successful, the password reset process continues with the following steps: 4       The Central Technical Support team will request the following details: software/hardware product(s) the number of products, the installed firmware or software version serial number MAC address IP address 5       The Central Technical Support team will send you via email the prefilled Authorization Letter template  6      You have to fill in with all the information requested in the Authorization Letter, sign and stamp it and send it back to Central Technical Support.  7       If the data in the Authorization Letter is correct, then the execution of the Password reset can be made.  8      Depending on your product the password reset procedures will vary/differ. Please check the below links. Analog / Hybrid / Network DIVAR IP Cameras, HW & SW Decoders, Encoders IP Recorders Management Systems     9   Once the password reset is done, the ticket will be closed.  Nice to know: The response time for any password reset topic is 24h. If you request password reset for more than 4 cameras, this service could be chargeable. For e.g., if the request is for >=4 cameras/ DVRs, then you will receive the quote and the invoice. The same will happen for other combinations of SW and products, when password reset is requested for them.                 If this is a chargeable service, local sales will be involved and they will prepare and send a quote based on the local sales process ⚠️ Note If under certain circumstances it is found that a password reset request has been divided into different requests with a smaller quantity of products/SW, for the same site and in less than a month, then the password reset process will be declined and will not continue or will be invoiced.   More information about the Central Technical Support team and other Bosch Video policies, can be found here: Bosch VIDEO Security Systems request and Central Technical Support Team.
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    4 weeks ago
    If you have a Bosch Security Systems product which needs repair or replacement, this is what you need to know about how the Central Technical Support team handles the RMA process.
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    4 weeks ago
    This article explains whether you can connect a MIC IP starlight 7100i camera to 5G devices with SDI output. Unfortunately, the MIC IP starlight 7100i doesn’t support SDI output, and currently, no adapter exists to convert its output to an SDI format.
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    4 weeks ago
    Starting from Firmware v8.80.0090, the file for all CPP14 sub-platforms are now unified into a single file.
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    4 weeks ago
    This article explains what happen when all Accounts are removed from your Company in Alarm Management. You will not be able to create a new account at all. The Monitoring Center dropdown list doesn’t give you any option to be selected.
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    a month ago
    The attached documents should help you to make the upgrade process as smooth as possible. The upgrade itself is not restricted to BVMS software only. The supported software and firmware versions can be found in the release notes of the related BVMS version.
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    a month ago
    This article provides a solution regarding latency in the Bosch camera feed or metadata out of sync in the video (Milestone integration).
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    a month ago
    This article answer the question if a Software license (Software order ID) can be moved from an user account to another one in Bosch Remote Portal. "Yes! If the license was claimed in a wrong Remote Portal account and not activated yet for example you have the option to unclaim it and use it afterwards in the desired account."
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    a month ago
    The "User Manual Bosch AI Alarm Verification Plugin for Milestone XProtect" is a comprehensive guide designed to assist users in integrating and utilizing the Bosch AI Alarm Verification Plugin with the Milestone XProtect video management system.
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    100% helpful (2/2)
    a month ago
    This is an example on how to integrate 3rd party devices/software to trigger an event to take place on the encoder. 
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    a month ago
    The default SMTP port number for Bosch IP cameras is 25. The required SMTP port can differ depending on the service provider. From FW 5.80.0073 onwards it is possible to change the SMTP port using Alarm Task Script Language (ATSL).
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    a month ago
    In this article, you will find such an automation process between Bosch Cameras and Advantech Adam I/O devices.
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    100% helpful (1/1)
    a month ago
    With fw7.70 a new feature was introduced that allows you to tune the scene for Day and Night separately using 2 custom scene modes. This article explains how to switch the scene modes Custom mode#1 & Custom mode#2 based on Day or Night for Bosch cameras
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    a month ago
    This article contains the scriplet that on Input sends a RCPP command on Input to another camera to close its Relay 1.
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    a month ago
    Check this article to learn how to move a license from an user account to another one in Remote Portal
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    a month ago
    This article is a list for all cloud services and its associated devices or software including the required domains to allow them to properly operate on the network.
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    a month ago
    Follow this article and download the Bosch Data Security Guidebooks attached
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    100% helpful (2/2)
    a month ago
    Want to know how flexible BVMS can assign streaming profiles to cameras?
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    100% helpful (1/1)
    a month ago
    Find out from this article how many cameras can be opened before the workstation is overloaded.
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    a month ago
    In this article you can find an overview of the tested and supported ONVIF cameras for BVMS.
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