Bosch Building Technologies

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    Security: Video

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    100% helpful (3/3)
    2 weeks ago
    What should you do if you tried to drag an drop the device to the cameo window from BVMS Operator Client and instead having the video, it displays the logical tree?
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    2 weeks ago
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   Related Products: BVMS SDK, BVMS    Overview: Analyzing BVMS systems with SDK components is a challenging task, because the functionality and the runtime behavior of those systems are harder to determine than for a BVMS systems without SDK functionality. In order to troubleshoot BVMS systems with SDK components support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? How often are client scripts triggered? How often are scripts triggered by BVMS event?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information Please provide the Scriplet and/or Log files The optimal approach is to provide both the scriplet and logging. ClientScript logfiles: can be found in the ConfigCollection of Operator Client machines. ServerScript logfiles: can be found in the ConfigColletion of Management Server machines.   Make sure that logging is implemented in the script and that logging is activated in the configuration.  
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    3 weeks ago
    A password prevents unauthorized access to the device. You can use different authorization levels to limit access. Proper password protection is only guaranteed when all higher authorization levels are also protected with a password. Therefore, you must always start from the highest authorization level when assigning passwords. This article will guide you step by step to set the destination password for decoders.
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    3 weeks ago
    ⚠️   WARNING:   Do not upgrade the camera firmware directly to 7.10. If you do this,  “error 13: device check failed”  message will be displayed, and the firmware will not be upgraded successfully.
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    3 weeks ago
    Intelligent Insights   is a standalone product. The system can run as a standalone system and be accessed by operators via the web browser or the widgets can be integrated in a BVMS operator client. The software can be downloaded from the product page   here. Prerequisites Operating system:   Windows 10 Enterprise 1809; Windows 10 Pro 1909; Windows 10 Pro for Workstation 1909; Windows Server 2016 1607 CPU: Intel Core i7 4770 3.4 GHz (up to 3.9 GHz); Support of CPU virtualization RAM: Minimum 16 GB Network card: 1000Base-T Free disk space: Minimum 50 GB We recommend having minimum 15% freedisk space. Supported Web browser: Microsoft Edge, Google Chrome, MozillaFirefox
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    3 weeks ago
    There are two methods of working with 3 rd   party apps: through Remote Portal and Configuration Manager. The methods using the Configuration Manager can be used both with an online system (cameras connected to the internet) and an   offline system   (no internet connection to local system). Once apps are installed on the camera, the configuration interface for each app can be accessed through the Local App Management Console on the camera. No internet connection required.   In this article you will find the step-by-step guide where is described the method using Configuration Manager.
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    3 weeks ago
    The purpose of this article is to help you disabling the compass character from the Screen Display (OSD) of the PTZ camera via its web interface . This example was troubleshooted on one AUTODOME dynamic 7000 HD camera with FW version 7.10.0076
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    100% helpful (1/1)
    4 weeks ago
    One of the reason why UPnP (Universal Plug and Play) is enabled in our devices is because ONVIF uses this to scan the ONVIF device in the network. If you don’t need to scan ONVIF devices in the network using ONVIF method, you can switch of the SSDP Discovery Service. SSDP protocol can discover Plug & Play devices, with uPnP (Universal Plug and Play). SSDP uses unicast and multicast address (239.255.255.250). SSDP is HTTP like protocol and work with NOTIFY and M-SEARCH methods. "225.86.67.83 " is Bosch Multicast discovery address. When you block this address you cannot scan devices via multicast
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    4 weeks ago
    In some cases the IVA tasks can get lost after firmware update. There are 2 ways. In both ways it's not guaranteed that all task shall work afterwards since new firmware version can contain a new IVA version with new features. So please double check afterwards. It shall at-least save some time instead of starting from scratch.
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    4 weeks ago
    One of the possible traps  that DIVAR IP hybrid/network can send is   HDD_STATUS_CHANGE. The HDD_STATUS_CHANGE is triggered when the status of the Hard Disk changes. 
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    100% helpful (1/1)
    a month ago
    This camera does not have the auto-focus functionality in the same sense as Autodome / Mic cameras.
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    a month ago
    NetApp SANtricity Dynamic Disk Pools (DDP)  technology represents a significant advancement in storage system, data protection and data management. As disk capacities continue to grow without sufficient increases in data transfer rates, traditional RAID rebuild times are getting longer, even up to several days. This slow rebuild results in much more time with degraded performance and exposure to additional disk failures.
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    a month ago
    *Firmware 9.10 must be installed prior to installation of this firmware 9.51. Firmware download location: Download Store or on the product page > Downloads: VIDEOJET decoder 8000 page
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    ‎06-21-2021 11:29 AM
    Question How does the "zoom threshold" function work for Bosch cameras in Configuration Manager?   Answer By checking the   Zoom threshold box   you will select the current zoom position at which the mask will appear as the camera zooms in or be hidden as the camera zooms out. Privacy Masking:   The ability to mask out a specific area to prevent it from being viewed in order to comply with privacy laws and particular site requirements
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    ‎06-21-2021 11:19 AM
    Question Which is the proper I-Frame distance used in 3rd party Software?
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    ‎06-21-2021 11:06 AM
    Logs   are definitely important. We would even say they are the most important thing for a   system to function properly. At some point, the Central Support Team may ask you to provide them with the log files of your system. The steps below can be used for the following models: DIVAR AN 3000/5000 , DIVAR Hybrid 3000/5000, DIVAR Network 2000/3000/5000 You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-20141204T172254.zip ). Method 1 : from Local User Interface Method 2 : remote, using a browser
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    ‎06-21-2021 10:39 AM
    Question   What is the recommended AC cable for NPD-9501-E Midspan 95W 1 port outdoor?   Answer   Power cord  requirements : Recommended cable: North America - SJOW or SOOW standards Europe -  H07RN-F Rated to: 300 Volts (or better) Temp. Range: -40 to 65ºC (or better) Size: 16 - 18AWG 3C or 1.0 mm^2^  - 1.5 mm^2^  3C Approved for indoor and outdoor use. Cable outer dimension Ø 3/16” – 3/8” or Ø 6.0 mm^2^ – 10 mm^2^ The 95 W midspan is a high-power PoH (Power Over HDBase T) device that provides data and power between an Ethernet switch and an IP camera. In the table below, an "X" identifies which midspans can supply power to which models of cameras:
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    ‎06-18-2021 06:00 PM
    The default SMTP port number for Bosch IP cameras is 25. The required SMTP port can differ depending on the service provider. From FW 5.80.0073 onwards it is possible to change the SMTP port using Alarm Task Script Language (ATSL). Related Products: IP cameras   Step-by-step guide   Check out the section Alarm Mail of the ATSL documentation, there is detailed description of each required parameter. Example script:   AlarmMail mail:={IP("172.21.2.201")To("receiverl.address@test.com")Port( 993 )Layout(Standard)Format(Small)Camera(1)From("sender.address@test.com")Login("User")Password("Password")}; if(Input(1))then mail; if(Input(2))then mail; if(Input(3))then mail;   Note:    Firmware 6.30: it is not possible to change the SMTP port via Web Interface
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    ‎06-18-2021 05:55 PM
    The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode. The camera is integrated into a 3rd party Software.
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    ‎06-18-2021 04:12 PM
    Before you can operate your VIDEOJET decoder 7000/ 8000 within your network, it must have a valid  IP address  for your  network and a compatible subnet mask. This articles explains how you can change the IP Address of VIDEOJET decoder 7000/ 8000 using Configuration Manager.
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