Bosch Building Technologies

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    ‎12-13-2022 02:26 PM
    Can I display more than 1 camera on a single Monitor of Decoder VJD-7513 in BVMS 11.0 when an alarm is triggered?   System Overview: BVMS 11 1 monitor connected to 1 x VJD-7513 that is part of a Monitor Group The monitor has a layout consisting of several image panes Desired status: when an alarm is triggered → pop up the image of the 4 cameras on the same decoder monitor
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    ‎12-09-2022 05:18 PM
    This article contains a step-by-step guide which explains how you can do the setup for the camera's live view image pane to be displayed in full screen in the Operator Client if a motion alarm is triggered on that camera,
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    ‎12-05-2022 03:07 PM
    Windows 11 Pro is now officially supported as OS for BVMS 11.1.1 Operator Client
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    ‎11-29-2022 02:36 PM
    This article explains step by step how to set Bosch Cameras & Divar network 2000 & UML-245-90 monitor to be able to retrieve audio.
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    ‎09-26-2024 10:26 AM
    This article answer to the question: Why am I unable to see the Dewarped view mode menu in Live web GUI of FLEXIDOME panoramic 5100i IR?
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    ‎09-26-2024 10:25 AM
    When looking at the live view via browser (Dewarped view mode) of FLEXIDOME panoramic 5100i IR camera, the ePTZ controls work only for the 1 top left cameo. This article provides causes and solution regarding this situation. 
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    ‎09-26-2024 09:43 AM
    This article explains why am I unable to see the Quad view option in the Live web GUI of FLEXIDOME panoramic 5100i IR camera.
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    ‎11-09-2021 12:00 PM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS SDK, Cameo SDK, BVMS  Overview: Analyzing BVMS systems interaction with BVMS SDK based application is a challenging task. One needs to determine if the issue is based on wrong implementation of the BVMS SDK functionality, wrong programming practices, functionality and runtime behavior of BVMS system with SDK functionality or BVMS SDK issues. In order to troubleshoot BVMS SDK or Cameo SDK application support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? Do SDK components link to 3rdParty devices or applications?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information   Please provide source code and/or Log files The optimal approach is to provide both source code and logging for the problematic BVMS SDK application. If it is not possible to provide the code, we will start the troubleshooting process based only on the logging. Source Code Provide a little sample application that illustrates the BVMS SDK issue and list the reproduction steps. Logfiles Add log outputs to the SDK application functionality. The logs should illustrate which BVMS SDK functionality was called at which time. Provide the logs to support.   List of Typical Mistakes that are often seen when troubleshooting BVMS / Cameo SDK based applications   Use of Thread. Sleep() in event handlers - Consequence: loss of events in customer SDK application. Implementations that are not thread safe - Consequence: unexpected SDK application effects Unintentional introduction of multithreading issues by using timers - Consequence: unexpected SDK application effects Application without "speed control" - Consequence: operator overload in case of high event frequency Lack of configuration change handling - Consequence: data inconsistencies in SDK application (access to no longer existing devices) Lack of traces/logging in SDK code - Consequence: not detected malfunctions and troubleshooting difficulties Lack of error tolerance in SDK code - Consequence: unhandled exceptions in SDK application / script Lack of exception handling - Consequence: SDK application crashes
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    ‎11-17-2022 12:18 PM
    The BVMS 11.1.1 Configuration Manual contains the lists for all components of BVMS, the ports that must be open within a LAN. You can find the used ports list starting with page 346 from the BVMS Configuration Manual.
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    ‎09-26-2024 01:04 PM
    This article explains how you can change the codec for your DINION IP 3000I IR via web GUI
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    ‎11-17-2022 09:53 AM
    The minimum retention time is going to influence the amount of storage needed. The higher the minimum retention time, the more storage space is required. In this article we are going to show you how to add DIVAR IP 5000 EZ in My devices (Configuration Manager) and configure max & min retention time.
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    ‎09-25-2023 08:53 AM
    Find out from this article where you can find the sample audio files for the cameras added in the Alarm Management for the "Play audio on device" Action.
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    ‎09-25-2023 09:01 AM
    Find out from this article how you can get customized audio files to be used in the "play audio" action from Bosch Alarm Management
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    ‎11-10-2022 12:27 PM
    This article presents causes and solution regarding NTCIP control of Auto focus, Auto iris and wiper functions.
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    ‎11-09-2022 03:44 PM
    This article provides solutions regarding how to resolve SD Card Recording Issues with the MIC-7100i IP starlight and Inteox Cameras
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    ‎09-22-2023 04:01 PM
    AI Alarm Verification is applicable to Bosch Remote Portal cameras and 3rd party cameras**, for sites in Alarm Management which support alarm clip upload. 
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    ‎09-26-2024 01:07 PM
    This article answer to the question: "Why the ‘SD card Status’ is missing in GUI of MIC IP starlight/ultra/inteox 7100i camera?"
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    ‎07-25-2024 01:41 PM
    This article presents solution regarding how to stop "rtp.p_type 97" (OSD or Video Authetication packet) on a CPP4 and CPP7.3  
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    ‎10-25-2022 02:40 PM
    This article contains possible causes and solutions regarding  the recording error (stream 1) on the Remote Portal when camera records on its SD card on alarms only.
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    ‎10-25-2022 02:25 PM
    This article explains step by step how to load BIOS Optimized defaults on my DIVAR IP 5000 AIO unit.
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