Security: Video

Please note that this recommendation might help, but cannot guarantee the high quality of the image. It depends on the camera FoV and the environment where the camera is installed.

When trying to open the SuperDoctor app, the default browser opening is Internet Explorer and the login page is not showing up. "This site is not secure" message occurs and there is no possibility to continue to the localhost.

Starting from July 2024, it will not be possible to commission new devices via MAC address (Device Layer). Running devices remain untouched until end of life of Device Layer, but new commissioning will be only possible with Remote Portal devices from then on.

The BVRAdmin password is a password for a Windows user and needs to be changed accordingly, from Windows settings. Please be aware that if you have BVMS installed on your DIVAR, it is important to change in BVMS Configuration Client the iSCSI target password after this was changed for BVRAdmin user.

Global VCA under the VCA task in Configuration Manager is used from default on the camera (with no specific configured VCA Rules). VCA Profile: Global (from Positioning) is used to set the same height of the camera for all VCA profiles.

Bosch requires the installer to provide the specified power mentioned on the product spec sheet and labels. While taking into consideration the POE standards. Bosch doesn't support out-of-spec operation of our cameras as we cannot guarantee proper functionality in such circumstances. Thus, we will not be providing out-of-spec voltage or power values at this stage.

This behavior is mentioned in the release notes and as a workaround you can separate the cameras into different groups. For example, if you have cameras in 2 different locations, it would be actually better to separate the cameras in 2 groups. But please be informed that by doing so, you will not be allowed to view them all together.

Unsupported camera model: Auto-calibration is currently not supported for this camera model. Calibration could produce wrong results or might not work. Why is this message displayed in Configuration Manager?

Select the resolution of the JPEG images. You can choose between various <formats>: – 720P: 1280×720 pixels (only available for HD cameras). – 1080P: 1920×1080 pixels (only available for HD cameras).

This policy presents what you should know about the In Warranty and Out of Warranty statuses of an Divar IP unit. Note that, to find out if your unit is under warranty or not,  the serial number of the unit is mandatory.

This article provides solution for Bosch PTZ camera & Genetec VMS when camera's image does not follow the correct field of view on the map.

Find out from this article what to do if the System Overview of Bosch camera shows the I/O controller FW version as zeros

You can lock the control of a PTZ camera for other users. A user with a higher priority can take over the control and lock the camera control. A timeout can be configured for this explicit PTZ locking. If you only take over the control without manually locking it before, the control is locked for the user with lower priority for 5 seconds.

If you would like to exclude certain Events and Alarms from being written in the BVMS logbook you do have the option to exclude such information.  

This article explains what to do when a black image occurs during the selection/ switching between Streams or by selecting the recorded videos (locally) when accessing Camera Trainer in Configuration Manager.

Find out from this article what you should check when there is a black image of your camera in Operator Client when clicking on the Instant Playback

The digital monitor wall functionality was removed since BVMS v11.0, and this is also stated in the release notes.

In this scenario, an alarm button is connected to the Adam unit and when this input is activated (close or open), a full screen camera image shows on the display. The display is always logged in the Operator Client for live camera view on the DIVAR IP 7000 AIO.

In case you have noticed a gap between the left and right of the lens installation, this might cause improperly focus for the camera's image. Therefore, please proceed as explained in this article.

When looking at the MQTT explorer, the naming of the counters is always as in the first camera, so always "Counter-1-1" and "Counter-1-2".