Security: Video

Find out from this article what should be done when the MIC IP STARLIGHT 7100I cameras pan but do not tilt

This article presents the considerations that should be taken into account when using the conduit adapter NDA-3080-CND for installation: For protection against water ingress we recommend to avoid top entry for the conduit adapter and use the side and bottom entry position Mark the position of the hole of the surface Drill the hole with the appropriate diameter drill Install a plug in the hole Put the cable through the hole of the conduit plate Attach the conduit plate with the conduit plate adapter to the surface Install the conduit cover on the conduit plate. Tighten the two screws with the TR15 Allen key

BVMS Configuration Client or Operator Client does not display correctly on the DIVAR IP 4000 AIO when opened from the Kiosk mode and appears oversized in fullscreen.

Both RJ45 and M12 plug connectors are available with IEC 11801:2002 Cat5 compliance. This further simplifies the concurrent use of both connector types within a single system.

The wiring and installation details in this guide are based on common practices used at sites to ensure proper surge and lightning suppression.

The timeline is present, but the recordings appear to be black for all cameras.

At some point, the Central Technical Support team could ask you to provide them with a Configuration Manager table view export, for further investigation of your devices, such as a full overview of the installed cameras or with the cameras with a specific problem. This article will help you to learn how to do this export.

When logging into BVMS Operator Client, there is an alarm showing up: “System Error - Server alarm queue capacity reached”. Find out from this article what could be the cause and how to solve this.

You can lock the control of a PTZ camera for other users. A user with a higher priority can take over the control and lock the camera control. A timeout can be configured for this explicit PTZ locking. If you only take over the control without manually locking it before, the control is locked for the user with lower priority for 5 seconds.

The alarms appear, the forensic search is working fine, but the yellow lines don’t appear on the recording line/ timeline. What to do to display the yellow lines in timeline?

FW 11.50.2 must be used for Single Controllers and 11.60.2 for Dual Controllers

If you would like to exclude certain Events and Alarms from being written in the BVMS logbook you do have the option to exclude such information.  

Find out from this article what to do when the Decoder VJD-7513 with FW 10.31.0005 is displayed in BVMS but: First monitor connected on HDMI to HDMI on monitor shows images. Second monitor connected via a USB-C-to-DP cable to the DP port on the monitor shows no output on the second monitor.

This article explains what to do when a black image occurs during the selection/ switching between Streams or by selecting the recorded videos (locally) when accessing Camera Trainer in Configuration Manager.

This article contains different Q&A regarding the Camera certificate in Config. Manager & WEB GUI: size limit, supported formats and limitations.

After a power outage/ reboot, all PTZ cameras will get back to their zero-point (home) position. If your PTZ camera was installed looking at a wall, in case of a power outage it will return to its home position where its image is pointing at the wall.

When entering in BVMS Operator Client, the camera's image is black and only Transcoding option is available for streams (no stream 1 or 2 , or image pane optimized) Desired result: See the camera's live image

“Error message” occurs while trying to upgrade the Firmware of VJD-7513 from firmware version 9.51 to 10.23. Configuration Manager 7.61 is used.

Never lose track of an object of interest! Intelligent Tracking automatically zooms in to and follows a selected Intelligent Video Analytics object as far as possible with the camera.