Logs are definitely important. We would even say they are the most important thing for a system to function properly.
At some point, the Central Support Team may ask you to provide them with the BVMS Configuration Collection.
This article explains you how and where you can get the BVMS Configuration Collection of your system.
This article helps you to solve the situation where the "No Config" error message appears when you try to authenticate in Operator Client.
This error can be persistent, no matter what central server you attempt to login to and no matter what user account or credentials you are trying to use.
This means that you have a corrupt cache .dat file on your system.
Follow the steps from this article if you attempt to login into BVMS Operator Client and encounter the message below and you want to fix it:
"Please enter your credentials...
This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit.
The method for collecting the NetApp DSA E2700 support bundle file is provided below.
Accidents happen, but cloud backup services from Dropbox help make recovering your lost files easier. If you want to download the Bosch camera videos to your Dropbox account, please follow the steps below.
Create a Dropbox account
Go to the configuration menu of the Bosch IP camera,
either by adding the “IP number/port” of the camera in the address bar/URL (ignore security warnings, and in the pop-up menu; fill in “service” as username and the camera’s password)
or by using the “Configuration Manager” (on Windows PC) select the camera, right-click and select “configure verification for camera”. Ignore security warnings, and in the pop-up menu fill in “service” as username and the camera’s password).
Check whether the most actual FW is installed on the camera. If not, make sure you do this first ( link download store for FW, Configuration Manager and video security client).
Bosch Video Security app installed (IOS, Android and Windows)
This technical brief will provide the step-by-step procedure on how to configure “BVMS” presets and save views.
In order to better utilize system resources, BVMS no longer pre-allocates 99 black presets to newly added PTZ cameras in the system. BVMS does not read any existing presets already configured in the camera.
In the past (prior to Windows Server 2012 R2), in order to perform NIC Teaming, we would have needed two adapters which were from the same vendor, and a third-party software that would make the teaming possible and present the OS with just one “virtual” network card.Now from Windows Server 2012 R2 and up, this is built-in and its hardware agnostic.
This means you can use whatever network cards you want and the teaming will work like a charm.
The purpose of this article is to assist you with the creation of mirrored drive sets in a DIVAR IP all-in-one 5000 Recording Appliance.
This procedure should be performed on new appliances that have not yet been deployed.
⚠️ Before performing this procedure you must aware of the following:
• Performing this procedure on a commissioned system will result in none specific video loss
• Re-imaging the appliance after performing this procedure will result in loss of all data and mirrored sets
• Mirroring must be performed in “Disk Management” and not with the chipset provided in the hardware
• Creating mirrored sets will result in a performance loss of 20%
• All mirrored drives will be converted to “Dynamic Disks” during the mirror creation process
• This process can be performed on a two or four drive units
Currently, most of the cameras are using profiles that are wrong created or profiles that actually belong to legacy cameras like the "excellent" profile.
Therefore, the bitrates to the storage could be exceeded and probably will exceed during match when lot of motion is created.
This article is focused on a method of creating a new profile with own parameters and make this new profile active.
When working with previous versions of BVMS, remote connectivity was cumbersome due to the amount of port mapping that needed to be configured. BVMS 7.5 provides a new method of remote connectivity utilizing Secure Shell (SSH) Tunnelling.
SSH Tunnelling constructs an encrypted tunnel established by an SSH protocol/socket connection. This encrypted tunnel can provide transport to both encrypted and un-encrypted traffic. The Bosch SSH implementation also utilizes Omni-Path protocol, which is a high performance low latency communications protocol developed by Intel.
The BVMS SSH service generates a private and public key when it is started for the first time. Both keys are saved in an encrypted file. When the BVMS SSH service restarts this file is detected and the private key is read.
There is little to no configuration required for this feature to function.
The SSH Service must be installed and running. If deploying a BVMS Pro system, insure the SSH Service is part of the installation process.
Recording Appliances that ship with BVMS 7.5 should have the service pre-installed. Check your “Services”.
If the service has not been installed, the install package can be run from the BVMS 7.5 downloadable install package. If working with a DIVAR IP Recording Appliance, the appliance “Installer Package” must be used.
B. Port mapping entry
The primary configuration step is to configure one (1) port forwarding for the BVMS Central Server to utilize port 5322 for both internal and external connections. This is the only port mapping entry that needs to be made for the entire system.
The image below shows a sample configuration.
A. Login with the Operator Client
After the basic configuration is done, logging in via Operator Client is very intuitive:
From the log menu, select the “Connection” drop down menu, then Select <New…>
You will be prompted to enter an IP address or DNS host name. You will also notice a cheat guide below the entry menu that will assist with address entry. Addressing must be in the following format: ssh://IP or servername:5322. In the example we used: ssh://126.96.36.199:5322.
After entering a properly formatted address, enter a valid user name and password. SSH users MUST have a password associated with their BVMS account. User accounts without a password cannot log in utilizing an SSH Connection.
After connection is established via an SSH Tunnel, all communications between the BVMS Server (192.168.1.19) and a remote client (188.8.131.52) are encrypted. Below is a Wireshark Capture taken from the BVMS Server after a connection is established.
C. Changing the SSH port
Locate the SSH service configuration file in " C:\Program Files\Bosch\BVMS\bin "
Open the configuration file and find the section below. Edit the value of the BvmsSshServicePort (the port should be unused) and restart the system.
Motion detection is an important option in most surveillance systems. Depending on your configuration, you can determine when video is recorded (saved on the surveillance system server), when notifications are sent, when output is triggered and more.
Follow the steps below if you want configure your camera to detect motion and then send the event to the server, to start recording. This guide helps you set this option only for nights and weekends. It is important that you find the best possible motion detection settings for the camera in order to avoid unnecessary recordings or notifications.
This article explains how to set an Unconfigured Bad Drive to Unconfigured Good on a DIVAR IP 6000/ 7000.
This step is required if the new drive is not listed under Unconfigured Drives. A possible reason for the Unconfigured Bad status is when a device that has not been removed properly is reconnected to the controller.
The haneWIN DHCP server software implements a DHCP and BOOTP server based on RFC 2131. The DHCP Server is implemented as a native service for background operation, A Control Panel applet provides interactive access to the service.
The server supports automatic DNS updates for DHCP configured clients.
The latest version is available and can be downloaded from here.
According to the Installation Manual of the DIVAR IP 7000/ 6000:
All DIVAR IP systems are preconfigured with default network, user and iSCSI settings.
By default, the virtual network adapter (the two physical NIC ports are teamed by default) is configured to obtain a valid network address from a DHCP server in the local network.
The haneWIN DHCP server software supports multiple address pools for dynamic IP address assignment as well as fixed IP address assignment to clients.
This guide is meant to help you adding new cameras in VRM in Configuration Client and display their images in Operator Client.
Before adding a new camera there are a few things that need to be taken into consideration:
You are not exceeding the maximum number of channels allowed. Each unit has a maximum number of channels. For example:
DIP 5000 AIO the maximum number of channels is 42
DIP 6000/ 7000 AIO the maximum number of channels is 128
You have the neccesarry number of licenses installed on the system
The units come with 8 channels pre-licensed. If you want to add more cameras or encoders/ decoders, you need first to make sure that licenses have been purchased.
The system has enough storage to cover the retention time of the cameras. If there is no storage available, there is a risk that your system will stop recording.
The bandwidth available of the unit is not exceeded. For example:
Bandwidth DIP 5000 AIO: 170 Mbit/s
Bandwidth 6000/ 7000 AIO: 550 Mbit/s
PC/ Server/ Workstation
In order to use the software modules, the software needs to be licensed and to receive licenses for the software, the keys need to be registered online.
This article explains how to license a system that runs in full Bosch Video Management System (BVMS) mode with help of Security Systems Software License Manager tool (SLMS).
Check if your system is performing correctly!
The VRM Monitor is one of the best options to check if the system is recording correctly, providing a quick overview as well as detailed information about all the cameras and storage added to VRM.
In this article you are going to see how to access VRM Monitor from Bosch Video Management System (BVMS) Configuration Client. Furthermore, you will find here some useful information about each section on the Dashboard page.
How the video stream management works when using the Remote Portal connect feature?
Does the cloud-service simply initiate the connection between device and client, or throughout the video stream as well?
Assuming a Remote Connect, the camera is viewed by Video Security App (connecting via Remote Portal) — but physically connected via a local WiFI (LAN).
Does the video stream (from camera to client) remain only on the LAN?
Or, does the video stream need to first process 'through' the cloud?
DIVAR network 5000 / DIVAR hybrid 5000 support configuration of 3rd party cameras through the ONVIF Profile S protocol.
Let's suppose that y ou have ONVIF cameras connected to a DIVAR network 5000 / DIVAR hybrid 5000 on your site and you are using Bosch Video Management System (BVMS) Viewer.
Can BVMS Viewer monitor those cameras at the same time?