Bosch Building Technologies

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    ‎01-18-2024 12:40 PM
    New menu option "Import from csv file" available when right clicking on a VRM pool within the Device Tree of the Configuration Client. The option is not offered for Live only or Local storage cameras. 
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    ‎01-17-2024 03:39 PM
    Starting from Firmware v8.80.0090, the file for all CPP14 sub-platforms are now unified into a single file.
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    Wednesday
    You can try the steps explained in this article to create a Task using Task Scheduler from MS Windows
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    ‎01-16-2024 09:42 AM
    This is a comprehensive reference for diagnosing and resolving common issues with Infrared illuminators in security systems.
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    ‎01-16-2024 09:25 AM
    Unsupported camera model: Auto-calibration is currently not supported for this camera model. Calibration could produce wrong results or might not work. Why is this message displayed in Configuration Manager?
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    ‎01-11-2024 10:06 AM
    “Error: Discontinuity in network stream!” appears randomly on the monitor/s connected to the VIDEOJET Decoder 7000 (7513). What could be the likely cause of this?
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    ‎08-25-2022 12:18 PM
    Find out from this article what to do when installing Configuration Manager v6.20.0102 on Windows 10 and error message is received during installation of .NET Framework v4.7.2
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    100% helpful (1/1)
    ‎01-09-2024 11:26 AM
    Preventing condensation on security cameras is crucial because it can obstruct the camera's view, affecting its ability to capture clear footage. Over time, moisture build-up can potentially damage the internal components of the camera, affecting its functionality and lifespan
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    ‎03-01-2024 01:07 PM
    Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.  
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    ‎01-03-2024 10:59 AM
    Select the resolution of the JPEG images. You can choose between various <formats>: – 720P: 1280×720 pixels (only available for HD cameras). – 1080P: 1920×1080 pixels (only available for HD cameras).
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    ‎01-03-2024 10:49 AM
    The way to get Metadata in Milestone is through the Bosch Enhanced Metadata Plug-in
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    ‎12-21-2023 10:13 AM
    New check in BVMS Configuration Client has been implemented, which blocks the disabling of the "Secure connection" if camera port 1756 is disabled. This should prevent the camera from getting "unreachable" by miss-configuration of the administrator. 
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    ‎11-17-2022 12:27 PM
    The calculation of the storage capacity is done in different way in Configuration Client and VRM Monitor. Check this article and find useful details!
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    ‎01-09-2024 08:46 AM
    This article explains how to enable or disable audio recording for specific camera in BVMS, on action of BVMS Operator Client user.   Follow the step-by-step guide from this article.
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    ‎12-19-2023 02:49 PM
    In case you have noticed a gap between the left and right of the lens installation, this might cause improperly focus for the camera's image. Therefore, please proceed as explained in this article.
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    ‎12-19-2023 10:57 AM
    During the authentication process with Bosch cameras to a RADIUS server, the event “5400 Authentication failed” occurs. Find out from this article what you can do in this case.
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    100% helpful (1/1)
    ‎12-19-2023 10:39 AM
    Please note that this recommendation might help, but cannot guarantee the high quality of the image. It depends on the camera FoV and the environment where the camera is installed.
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    ‎12-19-2023 10:24 AM
    Welcome to the 3.5 release of Video Security for Windows, Android and iOS. There are new features in this release, some of the highlights are explained within this article.
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    ‎12-18-2023 09:44 AM
    Please configure the same time zone on the PC, download the Remote Portal activation file again and then you will be able to load it into Config Client and license the system.
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    ‎06-03-2022 08:36 AM
    This article contains the information about the default path where  the recordings of Bosch Video Client are set.
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