At some point, the Central Technical Support team could ask you to provide them with a Configuration Manager table view export, for further investigation of your devices, such as a full overview of the installed cameras or with the cameras with a specific problem.
This article will help you to learn how to do this export.
You can lock the control of a PTZ camera for other users. A user with a higher priority can take over the control and lock the camera control. A timeout can be configured for this explicit PTZ locking. If you only take over the control without manually locking it before, the control is locked for the user with lower priority for 5 seconds.
Find out from this article what to do when the Decoder VJD-7513 with FW 10.31.0005 is displayed in BVMS but: First monitor connected on HDMI to HDMI on monitor shows images. Second monitor connected via a USB-C-to-DP cable to the DP port on the monitor shows no output on the second monitor.
This article explains what to do when a black image occurs during the selection/ switching between Streams or by selecting the recorded videos (locally) when accessing Camera Trainer in Configuration Manager.
After a power outage/ reboot, all PTZ cameras will get back to their zero-point (home) position. If your PTZ camera was installed looking at a wall, in case of a power outage it will return to its home position where its image is pointing at the wall.
When entering in BVMS Operator Client, the camera's image is black and only Transcoding option is available for streams (no stream 1 or 2 , or image pane optimized)
Desired result: See the camera's live image