There is an issue with VRM versions lower than 4.0 where the retention time for recordings from VSG instances is set incorrectly. There are a few things that usually cause the recording mode to be set incorrectly. Find out more details from this article!
Follow the steps below from this article to collect the configuration data file and the maintenance log file that might be requested by Central Technical Support team for troubleshoot & support purposes.
DIP serial number can be found in 2 ways. IPMI information cannot be found within the software and is provided on the device itself. It can be found next to the BMC/IPMI port on the back of the device.
This article contains a step-by-step guide which explains how you can do the setup for the camera's live view image pane to be displayed in full screen in the Operator Client if a motion alarm is triggered on that camera,
This article describes how to change the communication ports that are used by the Bosch Forensic Search inside a Genetec installation.
The default communication port between the Bosch server components is 5051. It may happen that this port is already in use by another process and hence the setting needs to be changed. Such a situation would be exposed to the user as a 'Server error' when trying to execute a search and a log entry would be created, indicating the the FSS validation is not possible.
"Show VCA items" is a function which works in Internet Explorer 11 with the Bosch MPEG ActiveX installed. Due the end-of-life of Internet Explorer, this function is no longer available on Microsoft Edge.
At some point, the Central Technical Support team could ask you to provide them with a Configuration Manager table view export, for further investigation of your devices, such as a full overview of the installed cameras or with the cameras with a specific problem.
This article will help you to learn how to do this export.
Regular BVMS 12.0.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application.
Keep in mind: If you want the latest version of BVMS, it must be downloaded and applied with the latest version of System Manager.
Find out how to install FLEXIDOME corner 7100i IR camera! The camera is corner-mounted, robust, and ligature-resistant, with a wide field of view that eliminates blind spots and produces high-quality images even in low light.