Security: Video

This article provides the following solution regarding: Bosch CPP7.3 cameras: DHCP does not follow the standard protocol (FW v7.85.0016) Upgrade your camera to FW 7.86.0019 and perform a factory default (access Download Store here). The time effort to fix this in older FW will be planned for early March 2023.

If  ‘Calibration upload to camera failed’ for CPP7.3 & CPP13 Bosch cameras please follow the below steps: Upgrade Configuration Manager to version 7.61. This must be used in combination with CPP13 Firmware 8.45 or later  

Check this article and find out how can you fix the bad frozen image and no PTZ, bad images, uncontrollable web-interface, stuck images in Genetec live/recording for AUTODOME IP starlight 7000 HD camera (FW 7.10.0076) integrated in Genetec as VMS. Version 5.9.4

This article shows how  the image quality of AUTODOME inteox 7000i & comparison with AUTODOME 5000i IR camera image can be improved.

Follow this article if you would like to optimize the image quality of your AUTODOME IP 5100i camera

PTZ camera (Autodome IP starlight) doesn't move in Pan or Tilt direction. This is a basic troubleshooting guide that will help you to fix this issue.

The sectors 1-4 are displaying only black screens and the message 'Display blanked' in Live view mode on the web page of the camera. Find out from this article how you can fix this!

This article explain what to do if "The connection is not secure. Secure connection failed" message occurs in Configuration Manager.

The error message "Couldn't find a compatible Webview2 Runtime installation to host WebViews" might occur after installing the AI Alarm Verification Plug-in on a Milestone Husky system and attempting to log into Remote Portal in the Plug-in.

This articol provides solution for  FLEXIDOME IP starlight 8000i about wrong color applied to alarm-triggered bounding boxes (Camera Trainer).

When doing a pull point subscription, at the Start of the events Rule Engine/LineDetector/Crossed is missing, even though the rule is configured, and is given in the GetEventProperties response. The topic name space for RuleEngine/ FieldDetector/ ObjectInside works as expected.

Limited user is available on DIVAR IP all-in-one 4000, if the unit has HDDs inside. Every setup with DIVAR IP System Manager, on any DIP (AIO 7000 GEN 3, AIO 4000, AIO 5000, AIO 6000) that is "00N" (without HDDs) will fail and result in a lack of a "limited user" and "kiosk mode", if you do not insert the HDDs and perform the necessary steps from the manual.

Please note that the relay output of the IO Alarm card is a dry contact relay (with 24VAC/VDC, 5 A). In order to control another circuit that has a 230V you can't do that directly because its higher than it was design for. In order to safety control a 230V, you could use a 24V on that output and control an additional/external relay: powering its coil this relay could switch the 230 circuit of the washer.

This is a known design limitation and has always been present in the mentioned platforms. There are also no plans to correct this behavior.

This article provides possible causes and solutions regarding FLEXIDOME Inteox 7100i (CPP13) - calibration lost using FW 8.45.0032.

The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode. The camera is integrated into a 3rd party Software.

The Image Stabilization cannot be used in combination with VCA tasks, with the various MIC-7100i models. Turning Off the image stabilization will solve this behavior.

We found that there was a change in the way intelligent tracking worked after CPP 7.3 firmware v7.62.0005. With these changes if an object triggered an alarm that turned on intelligent tracking, the camera would not track the object. It would wait for another object to trigger an alarm to track it.

This article presents solution regarding how to stop "rtp.p_type 97" (OSD or Video Authetication packet) on a CPP4 and CPP7.3  

License expansions missing after upgrade to BVMS 11 in Remote Portal. Only 1 x MBV-XCHANPLU license activated instead of 16 x MBV-XCHANPLU. What to do?