Security: Video

This article explains what to do with missing metadata in Milestone XProtect.

This article provides causes and solutions regarding the error code 49 Invalid Credentials when trying to login to LSA management software.

Follow this article if you would like to optimize the image quality of your AUTODOME IP 5100i camera

BVMS Operator Client has live issues (black image, the app closes by itself, pixelation of images, same camera shown in multiple cameos although it was only selected once, hibernation/power saving, part of the tree view seen in the Image Panes area). Follow this article and find out how you can check the basics for BVMS Operator Client live issues

In many cases a minimum and maximum retention time needs to be defined in a video surveillance systems due to legal requirements. While the minimum retention time defines the time period for how long video recordings need to be stored, the maximum retention time defines after which period of time the recordings have to be deleted. Thus, the minimum retention time is going to influence the amount of storage needed. The higher the minimum retention time the more storage space is required.

When camera is set to auto track (by web interface) to "auto"-> IVA is detecting an object but camera is not following. Auto tracking works and metadata is displayed only on a stored preposition.

This article explains what you can do when the ‘Stream limits’ parameter set in the webpage of FLEXIDOME multi 7000i camera is not visible in BVMS Configuration Client.

Find out from this article which VRM version is compatible with your DIP and what BVMS version is supported.

This article provides causes and solutions regarding Netapp E2800 periodically disconnections.

In this article can be found the solution regarding the black image of the ONVIF camera added in VSG in BVMS Operator Client.

This article provides causes and solutions regarding  the date and time indication inside the Image Panes  which are not visible in BVMS Operator Client.  

This article provides solution regarding 3rd party camera which is  added in VSG and is not displayed in the Device Tree from BVMS Configuration Client.

Have a look at this article and learn how to fix the Add Scriptlet button which does not become active. It stays grayed out. Same happens with ClientScript and ServerScript.

Upon powering on the DIVAR IP all-in-one 7000 system you hear FAN spinning normal, LEDs are blinking at normal frequency and there are no error beep codes. However, there is no display when connected via VGA (or) DVI (or) DP. Check out this article and find out how to fix this!

At startup, a black screen is showing up and it is impossible to boot into the BIOS or attempt a reset by pressing the F7 key. How to fix this?

If  ‘Calibration upload to camera failed’ for CPP7.3 & CPP13 Bosch cameras please follow the below steps: Upgrade Configuration Manager to version 7.61. This must be used in combination with CPP13 Firmware 8.45 or later  

This article provides the following solution regarding: Bosch CPP7.3 cameras: DHCP does not follow the standard protocol (FW v7.85.0016) Upgrade your camera to FW 7.86.0019 and perform a factory default (access Download Store here). The time effort to fix this in older FW will be planned for early March 2023.

The pop-up dialog window message: "Setup has detected a pending restart.  Please reboot the system and rerun the installation"  appears when attempting to run the valid BVMS windows installer package.

This article explains what you shoud do when the display output suddenly shows “System Initializing 91” message on screen, while you are turning on your DIVAR IP 7000 R2

Find out from this article what can be done when your HP Z2 with Windows 10 LTSC 2021 and Nvidia driver has black screen (workstation does not boot up). The secure boot does not recognize this as a valid UEFI combination of OS & video board and blocks the booting.