Based on the symptoms of no steaming video, a blank diagnostic log and the message below in the logs, there could be a few possible problems. These would be internal hardware issues.
Username Administrator is not available from the drop-down list, and any generated backdoor password will not work & only one user (other than Administrator) is available in the drop-down list
This article explains how you can solve the situation when Config Client shows Access denied message under the Physical capacity field, when trying to access the DIP-7000 AIO.
This list contains information on what situations might happen if no Smart Notification reaches the mobile device and no event appears in the Site Monitor App's event list:
This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.
This document contains information on what situations might happen if no alarm events from a Live Intervention, Video Verification or Virtual Assistant services appear in the Alarm Management Operator Interface and how to advise.
Network switch has port security on and shuts down a NetApp iSCSI data port (e.g. CH3).
This article is only relevant in aspects of network security / port security where MAC addresses are analysed.
Some network security applications are capable of sniffing network packets thoroughly enough to pick up MAC addresses on E-Series Controller ports that are not seen in the Storage Array Profile data.
