Security: Video

This document contains information on what situations might happen if no alarm events from a Live Intervention, Video Verification or Virtual Assistant services appear in the Alarm Management Operator Interface and how to advise.

To change the camera name in Remote Portal, you need to change the camera's Device name and then re-register the camera to Remote Portal.

This article explains the 3 options for deleting a user from Bosch Remote Portal.

Remote Portal's Remote Connect service allows connection to your devices through the Remote Portal with your client software, such as Video Security Client and Video Security App.

Camera Counter Reports are available on Bosch IP cameras capable of Essential Video Analytics or Intelligent Video Analytics, which are connected directly to the Remote Portal.

This article provides you with the available options, services and licenses in Bosch Remote Portal for Bosch IP cameras.

Use Bosch software and apps to connect remotely to your devices for configuration or maintenance simply by logging in with your Remote Portal account

The Administrator can create groups and even nested groups to organize devices in Remote Portal

This article contains all the steps to set up a Video Verification service (triggered by intrusion panel) in Bosch Alarm Management.

Follow the steps from this article to set up a Live Intervention service in Bosch Alarm Management.

This article explains how you can set up a Virtual Assistant service in Bosch Alarm Management

The Virtual Guard service allows your operators to perform scheduled video checks of all key areas at the customer site.

Keep an eye on your customers’ sites, and verify on-demand if the site is clear before the personnel enters.

To be able to configure Customer Traffic Report service the Bosch IP camera needs to support Intelligent Video Analytics or Essential Video Analytics.

This article shows available actions in Bosch Alarm Management and provides a step by step instruction to configure these actions.

The Smart Notification service lets your end-customer easily keep track of business operations. Detection, notification and storage of events like warehouse access, POS transactions or goods delivery enable efficient monitoring and resolution of critical events for the business owner. Please follow below steps to set up a Smart Notification service.

There are two methods of working with 3rd party apps: through Remote Portal and Configuration Manager. In this article you will find the step-by-step guide where is described the method using Configuration Manager.

When login Remote Portal in Configuration Manager v7.20.0067, the following error message is displayed "The remote name could not be resolved: api.remote.boschsecurity.com"

Question Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?   Answer Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article: How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?   If you are sure that you have followed correctly the steps from the article above, please collect from camera: Diagnostics logs Config file with log in credentials Event logs How to collect logs from your Bosch IP Camera/Encoder? Please check if the the following message is displayed in the logs: ✅ Tip "Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false)" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end  Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.   Note: NTP synchronization is necessary if the camera is going to be claimed in the portal. Please refer also to the Help & Support page:  Claiming cameras

This article explains how to connect an INTEOX camera to the S&ST ecosystem using Configuration Manager (7.20 and later).