Security: Video

This article provides a solution to the intermittent focus issues for MIC 7000i series and for the Optical video in the MIC 9000i

All of camera block FW updates require an additional step for the FW upgrade process, which is described in the documents attached.

The MinIris and MaxIris values could be configured when the camera is mounted and installed in specific lighting conditions.

DIP serial number can be found in 2 ways. IPMI information cannot be found within the software and is provided on the device itself. It can be found next to the BMC/IPMI port on the back of the device.

In this article can be found which is the max. iSCSI recording sessions of DIVAR IP AIOs.

This article explains how to fix the behavior of MIC IP 7000i/9000i Bosch camera when is out of focus during a rapid zoom

See what you can do when MIC 7000i with FW 7.72 shows blurred images. After restart, the quality of the image is good for a short time, but the issue reappear.

How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism which can result in white or ghost images? This article helps you to identify if the camera possibly suffers from a random failing shutter which uses the FFC (Flat Field Correction) instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command.

Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

The field intersection trigger “edge of box” means the field alarms whenever any part of the object’s bounding box overlaps with the alarm field

This article contains a step-by-step guide related to updating process of the E-Series controller firmware

This article presents where you can find and download the Firmware for NetApp DSA unit. Depending on the version you need, you can access this E-Series SANtricity OS Controller Software Link for Downloads. 

NetApp® from time to time provides new HDD firmware for the various HDD / disk models. In January 2024 an NetApp Knowledge Base Article was created that needs to be taken into consideration as well.

The support of Bosch Site Monitor App for iOS and Android devices will end by 31 st  of June 2024. Bosch Video Security App will be the replacement, which is available in the Google Play Store as well as the Apple App Store for download.

This article explains you how and where you can get the logs of your camera. The system logs are extremely useful for troubleshooting recurring or obscure problems, as they provide a record of all work performed on the system and may shed light on hard-to-spot interactions between seemingly unrelated symptoms.  

Follow the steps from this article and find out how you can remotely view and collect the system's event log through IPMI (Intelligent Platform Management Interface).

Central Technical Support team may ask you to provide them with the logs from VIDEOJET decoder 7000 (VJD-7513). Follow this article and find out how to do this!

This article explains the most common way of gathering logs from a SONY camera.

Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance. This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.

You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-XXXXX.zip ).