Security: Video

This article lists the concrete instructions for collecting logs or other important information for issues with DIVAR IP. We will classify the different issue scenarios . Depending on the issue, this article lists the required logging to start the initial troubleshooting process.

Prior to receiving any type of support, the customer needs to be informed that he/she must have a valid SMA (Software Maintenance Agreement)

Check this article and find the compatibility matrix between Bosch cameras and Milestone

The package updates to the latest recovery image (app0), regardless of which app1 or former app0 firmware is running on any CPP4, 6, 7 or 7.3 platform.

This article describes how to connect with for example VLC-player directly to the Multicast group where the Encoder is streaming into.

When trying to open the SuperDoctor app, the default browser opening is Internet Explorer and the login page is not showing up. "This site is not secure" message occurs and there is no possibility to continue to the localhost.

The following steps have to be performed in order to use an updated software installation package on a DIVAR IP all-in-one 7000 3rd generation video management appliance.

If you have a DIVAR network/hybrid 2000/3000/5000 recorder and you want to connect and configure it, you can do it with the internet explorer compatibility mode in Microsoft Edge and you can use the system as before.

Depending on the FW version of cameras and BVMS version you have installed, different possible situations can occur such as: the cameras are not working because the firmware is old, Configuration Client will display a message like: "unknown platform", Gaps in recordings or not recording at all and so on

This article provides solution for Bosch PTZ camera & Genetec VMS when camera's image does not follow the correct field of view on the map.

This article answers the question:  Is there a search limit of results in BVMS Operator Client Logbook for collecting license plate data?

This article presents the the successor of VIDEOJET Decoder 7000 (VJD-7513). The replacement of it is F.01U.407.935 / VJD-7523.

This article shows how to reset the Sony Ipela HD (SNC-DH180) camera to the factory default settings.

This article provides causes and solutions if the Security Center crashes and is no longer operational - this may happen directly at launch or when you try to enable one of the plugins' tasks.

To set up certificate-based authentication with Bosch, you'll typically need to follow the steps from this article.

This article presents what web browsers are supported by Bosch IP cameras. Also, presents the tools to be used in replacement of Internet Explorer and MPEG-ActiveX.

Check this article and see how to solve if the cameras in Alarm Management cannot use services activated in Remote Portal. 

For bullet and dome cameras the clear window / bubble is generally made out of polycarbonate with a special hard coating to provide scratch resistance.

This article presents possible causes and solution regarding no recording for cameras added to VRM (DIP 7000AIO): ‘Unexpected error’ in BVMS Config Client

This article provides a solution regarding why the systems aren't showing up on the dashboard in my Remote Portal account.