Security: Video

According to the release note of the Video Security Client (page 3), you will notice that it is specified that the export of the mp4 video using the Video Security App on iOS or Android device is not possible, while for PC should work without issues.

According to the Release Letter for V3.1.1 and V.3.2.0 - "SNMP- No traps are launched for HDD status changes and recording stops"

If you want to be able to replay the recording for the complete retention time, you should use VRM replay. VRM should be accessible and added to the VSC

Does your camera show you the live view as in the image below? During day time (Color-Mode), the image is good, but as soon Night-Mode kicks-in and the IR-LED's turn on, the reflection is noticed.

This article provides causes and solutions if the Security Center crashes and is no longer operational - this may happen directly at launch or when you try to enable one of the plugins' tasks.

This step-by-step guide helps you to find how you can configure the email settings for Sony cameras

You can create a Command Script using the following scripting languages: C# and VB.Net You cannot change the scripting language of an existing Command Script. You can create a Client Script or a Server Script. You can add multiple scriptlets to every script.

This article contains possible causes and solutions regarding  the recording error (stream 1) on the Remote Portal when camera records on its SD card on alarms only.

OPC server is installed on the BVMS server OPC client software is installed (the client used in this article is Softing OPC Toolbox Demo Client), and the user can connect to OPC server that is running on BVMS server, but the user cannot send any command from 3rd party OPC client to BVMS system, for example changing the status of virtual inputs. There are no events coming from OPC to BVMS and the OPC client is not present in the list for third party integrations with BVMS

Hash Tag "#" is one of the few special characters, which is accepted by the camera, but it cannot be accepted on BVMS side (in order to connect to the camera) — due to the limitations of communication specifics some BVMS components are using. And as a result, communication might not work properly and "No connection" warning message in Operator Client image pane and black screen might occur

The detection distance (based on the pre-defined requirements*) depends on the focal length and the size of the of the gun. 

If you were asked by the Central Technical Support team to provide them with the Sensor readings picture during the troubleshooting process of your device, please follow the steps from this article

Quick guide about the SD cards and the settings that need to be inside of the SONY camera in order to have recording on SD.

Port 3260 is used on iSCSI ports. Control-ports require 2463, 50889, 161, 162, 80 and 443 to be accessible.

Depending on the case, you can use the RS pins in various scenarios. If you wish to send information from the camera to an external device, you must use the Tx pins.

The alarms appear, the forensic search is working fine, but the yellow lines don’t appear on the recording line/ timeline. What to do to display the yellow lines in timeline?

When you are using letters in German language like ü, ö, ä for setting the password, the DIVAR doesn't take them into consideration and you will not be able to access your DIVAR. Therefore, please avoid using German letters when setting a password on your DIVAR Analog 3000.  

Can I mask areas that should not trigger an alarm (e.g. false detection due to sun reflection)?

This article provides the following solution regarding: Bosch CPP7.3 cameras: DHCP does not follow the standard protocol (FW v7.85.0016) Upgrade your camera to FW 7.86.0019 and perform a factory default (access Download Store here). The time effort to fix this in older FW will be planned for early March 2023.

Once installed and licensed, an application can also be uninstalled from the camera. In this case, the license is being returned to the license pool. It can then be installed on another device. Please note: no return option is possible for the *complete offline use case.