Security: Video

During the authentication process with Bosch cameras to a RADIUS server, the event “5400 Authentication failed” occurs. Find out from this article what you can do in this case.

This article describes how to move one or multiple cameras from one company (account) to another one in Bosch Remote Portal. 

If you forgot the password of your BVMS — Bosch Video Management System and you want to reset its password, the Central Technical Support Team can help you.

Does your camera show you the live view as in the image below? During day time (Color-Mode), the image is good, but as soon Night-Mode kicks-in and the IR-LED's turn on, the reflection is noticed.

Find out how to install FLEXIDOME corner 7100i IR camera! The camera is corner-mounted, robust, and ligature-resistant, with a wide field of view that eliminates blind spots and produces high-quality images even in low light.

If you forgot the password of your Bosch IP recorder and you want to reset its password, the Central Technical Support Team can help you.

This article provides causes and solutions if the Security Center crashes and is no longer operational - this may happen directly at launch or when you try to enable one of the plugins' tasks.

This is a known design limitation and has always been present in the mentioned platforms. There are also no plans to correct this behavior.

Let's see how can you generate the sensor report of you Fire Panel from Bosch Remote Portal!

For bullet and dome cameras the clear window / bubble is generally made out of polycarbonate with a special hard coating to provide scratch resistance.

This article explains what to do when a black image occurs during the selection/ switching between Streams or by selecting the recorded videos (locally) when accessing Camera Trainer in Configuration Manager.

The digital monitor wall functionality was removed since BVMS v11.0, and this is also stated in the release notes.

This article provides a solution regarding why the systems aren't showing up on the dashboard in my Remote Portal account.

Any modification of the DIP unit IP, adding of a Network Dongle, moving of the ethernet cable in another network switch, even temporary, will stop the communication between the VRM and BVMS and could lead to issues. (e.g. No recording /iSCSI Target unreachable etc.)

By setting a low Frame rate and a long GOP, this affects the replay.  On the flip side high frame rate and short GOP can show pulsing Live video: 30 FPS @ GOP 10 = 3 I-Frames per sec (the video could appear pulsing; the Monitor refresh rate could also play a role here)

Bosch Remote Portal provides the VideoView+ Service which allows to display live video, replay of recorded video on the camera, and a forensic search on Video Security Client. Further the Video Security App (on iOS and Android) can receive push alarm notifications triggered by motion in the camera image, for example. This article explains how to configure this service to display live video, replay of recorded video on the camera, and forensic search on Video Security Client via your Remote Portal account.

Find out from this article what you should check when there is a black image of your camera in Operator Client when clicking on the Instant Playback

The detection distance (based on the pre-defined requirements*) depends on the focal length and the size of the of the gun. 

The HDD compatibility list for DIVAR AN 3000 and DIVAR AN 5000 in the Operations Manual, page 166 or you can find it through this article. Have a look!

Starting with BVMS v10.0, you can leverage VRM Encryption Technology.