Bosch Building Technologies

    Showing results for 
    Search instead for 
    Did you mean: 
    Sort by:
    ‎04-18-2024 11:33 AM
    In this scenario, an alarm button is connected to the Adam unit and when this input is activated (close or open), a full screen camera image shows on the display. The display is always logged in the Operator Client for live camera view on the DIVAR IP 7000 AIO.
    View full article
    ‎04-09-2024 08:52 AM
    The Image Stabilization cannot be used in combination with VCA tasks, with the various MIC-7100i models. Turning Off the image stabilization will solve this behavior.
    View full article
    ‎03-20-2024 03:36 PM
    The company & the username on the Assurance Report can be changed from user settings in Remote Portal.
    View full article
    ‎02-13-2024 08:29 AM
    If the ‘decoder offline’ message occurs during the FW upgrade from 54.7 to 54.8,  try to use another version of Configuration Manager, or remove the password temporarily.
    View full article
    ‎03-01-2024 01:07 PM
    Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.  
    View full article
    This interface is designed to provide applications an API for controlling Virtual Inputs. To access an existing Virtual Input the application has to know the unique authentication token of the Virtual Input which is used for both authentication and identification.
    View full article
    ‎03-07-2024 09:34 AM
    Please note that the relay output of the IO Alarm card is a dry contact relay (with 24VAC/VDC, 5 A). In order to control another circuit that has a 230V you can't do that directly because its higher than it was design for. In order to safety control a 230V, you could use a 24V on that output and control an additional/external relay: powering its coil this relay could switch the 230 circuit of the washer.
    View full article
    Top Contributors