Security: Video

When smoke or fire is been detected, AVIOTEC will sent a Smoke/Fire event to the Alarm Management and at the same time trigger it’s output.  Using this output status, we are able to trigger the Alarm Management.

This article describes how you can upgrade a BVMS license to a higher version via Bosch Remote Portal. ( eg. from BVMS 11.0  to BVMS 11.1.x )

In this article it is explained in a step-by-step guide how to activate the needed services in Remote Portal to be able to connect the cameras to Bosch Alarm Management.

Bosch Remote Portal connects you to your Bosch Security devices from anywhere and lets you perform remote administration and maintenance anytime

Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  

Does the video stream (from camera to client) remain only on the LAN? Or, does the video stream need to first process 'through' the cloud?

Here you will find the answer and recommendations of our experts related to the NVR integration in BVMS Viewer via DNS

If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked.

This article describes how to move one or multiple cameras from one company (account) to another one in Bosch Remote Portal. 

This article presents the comprehensive steps of DIVAR-IP all-in-one System Manager and Remote System Management installation and configuration

This article provides a solution regarding why the systems aren't showing up on the dashboard in my Remote Portal account.

This article explains step-by-step how to add and keep the purchased licenses in my Remote Portal account. Upon purchasing licensing, an email from Bosch provides the needed codes.

This article is a step-by-step guide of how to configure the Advanced Video View Service.

In this article you will find the ports which are used for Remote System Management

Let's see how can you generate the sensor report of you Fire Panel from Bosch Remote Portal!

If the CPP6, 7 and 7.3 cameras no longer have a live image or there is a delay in the image, and the Internet connection has been tested and is within normal parameters, it would be good to check if the cameras have the latest current firmware version 7.86.0020. This firmware version solves a 100% CPU load issue for CPP6, 7, 7.3 from firmware 7.82 to 7.86.19

This article contains the step-by-step guide related to the MP4 Video Export from Video Security Client to your PC (Windows) in a local directory. In this article, the Video Security Client is connected to the Remote Portal and explains how you can export video from cameras connected to your RP account.

Video Security Client is the market’s easy to use video surveillance application provided by Bosch for local and remote monitoring of IP cameras and appliances. The software supports small systems from 1 to 128 sites with up to 256 cameras each. Also, you can use Video Security Client being connected to your Remote Portal account. Follow this article and find out the limitations and how can you connect your Remote Portal account to Video Security Client.

In this article can be found how to add a license in Remote Portal and activate it on a DIVAR IP AIO connected to Remote Portal via System Manager.

This article provides an answer regarding what to do in case if a  colleague from the same company claimed a license with a wrong Remote Portal account.