Bosch Building Technologies

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    100% helpful (1/1)
    ‎02-23-2024 01:31 PM
    The MBV-MBase is the license that allows you to extend the SMA in Remote Portal. You receive this license when you place an order to Order Desk for SMA extension and it must be activated in the Remote Portal and on the server like any other license.
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    100% helpful (1/1)
    ‎06-04-2024 01:58 PM
    Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.
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    100% helpful (1/1)
    ‎09-22-2023 02:32 PM
    When smoke or fire is been detected, AVIOTEC will sent a Smoke/Fire event to the Alarm Management and at the same time trigger it’s output.  Using this output status, we are able to trigger the Alarm Management.
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    100% helpful (2/2)
    ‎08-29-2023 10:26 AM
    This article describes how you can upgrade a BVMS license to a higher version via Bosch Remote Portal. ( eg. from BVMS 11.0  to BVMS 11.1.x )
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    100% helpful (1/1)
    ‎04-12-2024 10:48 AM
    In this article it is explained in a step-by-step guide how to activate the needed services in Remote Portal to be able to connect the cameras to Bosch Alarm Management.
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    100% helpful (1/1)
    ‎04-12-2024 10:48 AM
    Bosch Remote Portal connects you to your Bosch Security devices from anywhere and lets you perform remote administration and maintenance anytime
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    100% helpful (1/1)
    ‎04-12-2024 10:47 AM
    Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  
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    100% helpful (1/1)
    ‎01-11-2023 04:25 PM
    Does the video stream (from camera to client) remain only on the LAN? Or, does the video stream need to first process 'through' the cloud?
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    100% helpful (1/1)
    ‎10-21-2022 01:31 PM
    Here you will find the answer and recommendations of our experts related to the NVR integration in BVMS Viewer via DNS
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    100% helpful (2/2)
    ‎01-11-2023 04:41 PM
    If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked.
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    Tuesday
    Bosch Remote Portal release notes are a key resource for staying informed about the latest developments, maintaining security, ensuring compatibility, and optimizing the use of the portal. Subscribe on this article and stay up-to-date with the latest news!
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    Friday
    Starting from July 2024, it will not be possible to commission new devices via MAC address (Device Layer). Running devices remain untouched until end of life of Device Layer, but new commissioning will be only possible with Remote Portal devices from then on.
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    ‎05-30-2024 04:24 PM
    Find out what to do when you enable SingleKey ID and you are no longer able to connect to Remote Portal using the password.
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    Friday
    This document is valid for all VideoView+ versions. Only the release notes of the latest VideoView+ version are fully updated and contain updates for earlier versions as well.
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    Friday
    Bosch Remote Portal provides the VideoView+ Service which allows to display live video, replay of recorded video on the camera, and a forensic search on Video Security Client. Further the Video Security App (on iOS and Android) can receive push alarm notifications triggered by motion in the camera image, for example. This article explains how to configure this service to display live video, replay of recorded video on the camera, and forensic search on Video Security Client via your Remote Portal account.
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    ‎03-25-2024 04:56 PM
    When trying to get the Software Assurance Report from Remote Portal, it cannot be generated, and the red message below occurs: “Upload a valid system info file or Enter a valid System fingerprint”. Why?
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    ‎04-19-2024 11:33 AM
    For years, we’ve provided a convenient way to view live videos from the Bosch Video Security Client via Remote Portal to complement our products. We’re delighted to share an enhanced service coming in April 2024. VideoView+ is a purchasable license that is simple and user-friendly to access your videos from anywhere.
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    ‎04-23-2024 03:38 PM
    When a user decides to use SingleKey ID (SKID) or an integrated customer IDP (company account) as the authentication method for Bosch Remote Portal or Alarm Management a technical password will be required to login to other applications that do not support SingleKey ID or any other IDP. In the following, it is explained how to create a technical password and how to use it with an application like for example Bosch Configuration Manager or Bosch Project Assistant app, that does not support SingleKey ID or any other IDP.
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    ‎03-20-2024 03:36 PM
    The company & the username on the Assurance Report can be changed from user settings in Remote Portal.
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    ‎03-04-2024 09:19 AM
    In order to enhance user experience and security for all connected recording and management systems, Bosch has upgraded the cloud and service infrastructure. As a result, existing connections between DIVAR IP all-in-one systems and Remote Portal were terminated on February 15th 2024 and will need to be restored.
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