"Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured" Follow the steps from this article and find out how you can register and connect your camera to the Bosch Remote Portal.
This article contains the step-by-step guide related to the MP4 Video Export from Video Security Client to your PC (Windows) in a local directory.
In this article, the Video Security Client is connected to the Remote Portal and explains how you can export video from cameras connected to your RP account.
Video Security Client is the market’s easy to use video surveillance application provided by Bosch for local and remote monitoring of IP cameras and appliances. The software supports small systems from 1 to 128 sites with up to 256 cameras each. Also, you can use Video Security Client being connected to your Remote Portal account. Follow this article and find out the limitations and how can you connect your Remote Portal account to Video Security Client.
When it comes to maintaining your system uptime, you absolutely have to know when there's a problem, no matter where you are or the time of the day. Therefore, this article helps you learn how to enable Remote Alerts, if something happens on the site and you are not on it.
Health monitoring with Remote System Management is very easy, as in one page you have an overview of the state of all DIVAR IPs connected to your Remote Portal and then, drilling down a level, you have an instant overview of the state of the cameras connected to the selected DIVAR IP.
A service is available to setup health alerts for devices via email, so you are informed when any emergencies pop up.
This article shows the blueprints for the three operation modes that the DIVAR IP supports, combined with Remote System Management. They show the capabilities and limitations of Remote System Management in each of the modes.
Possible causes and solution(s)
Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000.
Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports.
The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.
Known issues on camera commissioning
In most cases when camera commissioning fails, the root cause is:
No connection to Bosch Security Cloud from the customer’s site
Blocked Internet connectivity (e.g. blocked ports by proxy or firewall)
User belongs to more than one Company in Remote Portal
The camera is already commissioned to a different cloud instance
Known camera firmware issues
Known camera date issue