Security: Video

If the ‘decoder offline’ message occurs during the FW upgrade from 54.7 to 54.8,  try to use another version of Configuration Manager, or remove the password temporarily.

This article provides an answer regarding what to do in case if a  colleague from the same company claimed a license with a wrong Remote Portal account.

This article explains step-by-step how to add and keep the purchased licenses in my Remote Portal account. Upon purchasing licensing, an email from Bosch provides the needed codes.

Health monitoring with Remote System Management is very easy, as in one page you have an overview of the state of all DIVAR IPs connected to your Remote Portal and then, drilling down a level, you have an instant overview of the state of the cameras connected to the selected DIVAR IP. A service is available to setup health alerts for devices via email, so you are informed when any emergencies pop up.

To find out the Windows version compatible with BVMS (Bosch Video Management System), you should consult the Release Letter. BVMS compatibility may vary depending on the specific version of BVMS you are using.

Perform an update in the BVMS setting to pull h265 and the recording should start to show up in the playback cameo from BVMS Operator Client

DIVAR 5000 network or Hybrid do not support KBD-UXF. However, the KBD-DIGITAL is still a current product and can be used.

"An unexpcted error occured. Press F5 to go back to the operation mode selection page and retry. If the issue persist, contact technical support." Windows Server 2022, which is running on these machines is trying to contact their server, which in some cases (still being investigated why) is failing.  

During the BVMS upgrade from v11.1.1 to v12.0 through System Manager v2.0 on the DIVAR IP 6000 AIO, the software file placed on an external drive is not visible to be installed. What could be the cause?

The HDD compatibility list for DIVAR AN 3000 and DIVAR AN 5000 in the Operations Manual, page 166 or you can find it through this article. Have a look!

This behavior is mentioned in the release notes and as a workaround you can separate the cameras into different groups. For example, if you have cameras in 2 different locations, it would be actually better to separate the cameras in 2 groups. But please be informed that by doing so, you will not be allowed to view them all together.

IPMI allows you to remotely monitor and manage certain aspects of the DIVAR IP all-in-one 7000 2U (gen 3), such as power status, temperature, fan speed, and other hardware-related information.

It is not possible to have a custom layout, such as 2 X 3. Supported layouts depend on physical characteristics of monitor and on the set aspect ratio. For example, for a monitor with optimal resolution 1920x1080 the following layouts are supported. Other resolutions may have different values. Any resolutions are supported.

This is a Camera Trainer exercise that shows how you can Train the Camera for paper jam detection on the paper shredder.

An installer doesn’t need to travel to customer's site for fine tuning the configuration, when a Camera Analytics task brings false alarms. The VCA task editor can be used for easy analytic configuration or for troubleshooting.

Forensic search is a way of searching your recorded video for events that have happened in the past using the metadata that the camera has generated. You can use the metadata embedded in the video to reverse the process and search for events using the same or different tasks that VA provide. But, do you know what is the difference between individual & common search?

New menu option "Import from csv file" available when right clicking on a VRM pool within the Device Tree of the Configuration Client. The option is not offered for Live only or Local storage cameras. 

This is a comprehensive reference for diagnosing and resolving common issues with Infrared illuminators in security systems.

During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem. This log collection method is useful only when an issue can be reproduced fast, because the logs are overwirtten.

Learn from this article how to collect RAID Controller Event log, Diagnostics Logs or Server Report of DIP 6000 AIO via LSA for more in-depth troubleshooting, which might be required by Central Technical Support Team.