Security: Video

Perform an update in the BVMS setting to pull h265 and the recording should start to show up in the playback cameo from BVMS Operator Client

In order to determine the Time Zone values, perform the bit mask operation of the flag value with the combined bit mask value 0x1F800000 as shown below. Bits 23-28 correspond to the Time Zone bits in the Flags.

The Virtual Assistant event is mapped to code 751 in the alarm transmitter. It is not possible to differentiate in the alarm transmitter the different scenarios on which an event code should be customized. The event properties sent from the Alarm Management application to the transmitter contains only if it's a VIRTUAL ASSISTANT or LIVE INTERVENTION etc.

This article explains the meaning of the arrows in circle at the central logical tree in the BVMS Operator Client list

Having trouble with your DSA unit and not sure which are the next steps? Then contact the Central Technical Support team and provide the following mandatory information: Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address. Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem. Product Information  - include the product name, model number The Serial Number Support Bundle File (to download it, please check one of these articles based on your product:  DSA E2700, DSA E2800 from SANtricity Storage Manager App and DSA E2800 via web interface) Registration Form Provide the segment code from the back of the unit if the unit is not responding (lockdown)           Please note that prior to any action, the Central Technical Support team will check whether the DSA unit is still in warranty or not.         1. If your unit is Out of Warranty: The unit will not be serviced by the Central Technical Support nor their IT partner You have the possibility to extend the warranty (with extra 2 years) If you agree to pursue this path, then Central Technical Support will redirect you to the responsible department, from where you will receive a price offer. Also, if the unit is not covered by warranty, Central Technical Support will provide support based on a good will and only as best effort.  Nice to know: It is best that warranty extensions are purchased before the unit's warranty expires as In-Warranty service extensions are cheaper than out of warranty service extensions. Spare parts are not available for both DSA E2700 series and E2800 series when the units are out of warranty, therefore the only option left is to purchase a service extension.           2. If your unit is under Warranty: the Central Technical Support team will open a support ticket with their IT partner   Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.  

In the winter period, if there is no PAN functionality in the camera and despite this, the TILT still works, this could be caused by the snow or ice that might be stuck between the static part of the camera and the moving camera head. Find out from this article how you can prevent this happening.

If you have for example a DIVAR 7000 AIO as central BVMS server and also, on the same network, you have a DIVAR Network Video Recorder (NVR) to which cameras are connected to and recording, the recording is typically handled by the NVR itself. Therefore, in this case the cameras added on the NVR will continue recording only there because the NVR manages the recording and storage of video footage from them.

The article describes how to ensure the delivery of the IVA events to Genetec Security Center via Hybrid Driver ( Other ( CPP13 or newer) driver )

DIVAR 5000 network or Hybrid do not support KBD-UXF. However, the KBD-DIGITAL is still a current product and can be used.

By default, the DIVAR IP all-in-one 7000 devices are intended to operate with one or two local monitors, connected to HDMI interfaces on the rear of the unit. If NO HDMI is connected, then iKVM over BMC port is active and available. In this case, it is supported to remove VGA cover and use it as local admin monitor, not to run the Operator Client.

The ASUS Inband Tool is the preferred log collection tool, all relevant logs can be gathered from there for ASUS Tech Support. LSI Storage Authority, LSA for short, can be found on the DIP74xx’s Windows desktop. 

MVS gets error message “Videoprovider not available” when trying to log on. Also, the BVMS Configuration Client shows the X mark on the MVS. What to do?

If you will try to use these languages as name stamp for Bosch cameras, it will display squares or not the word/s itself at all. This is not a bug or a fault, Hebrew & Thai characters are not available for the on-screen display.

This article provides possible causes and solutions regarding FLEXIDOME Inteox 7100i (CPP13) - calibration lost using FW 8.45.0032.

This article explain what is the difference between ‘Operator Logon- off’ & ‘Operator Client Logon- off’ events in BVMS.

WD MSD-064G IP SECURITY MICROSD CARD does not support lifespan check for Bosch CPP4 cameras

You have to make sure that you are not using HTTP. This is an insecure protocol and we recommended to disable HTTP because it will lead to vulnerability scan results.

This article guides you to easily find the connector’s pinout of FLEXIDOME Panoramic 5100i IR camera

This article gives you the solution when the link to Remote Portal from BVMS v11.0 License Manage is redirecting to the 404 Not Found page

Please configure the same time zone on the PC, download the Remote Portal activation file again and then you will be able to load it into Config Client and license the system.