Security: Video

This article contains a simplified and generalized example, that could be helpful in building a particular tailored script related to implementation of event receiver in BVMS SDK scriplet.

There is an issue with VRM versions lower than 4.0 where the retention time for recordings from VSG instances is set incorrectly. There are a few things that usually cause the recording mode to be set incorrectly. Find out more details from this article!

In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   Related Products: BVMS SDK, BVMS    Overview: Analyzing BVMS systems with SDK components is a challenging task, because the functionality and the runtime behavior of those systems are harder to determine than for a BVMS systems without SDK functionality. In order to troubleshoot BVMS systems with SDK components support needs the following information and logging. Please prove the following information to support:   Symptom specific Information   Problem Description SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed description of the expected behavior of the SDK functionality. Detailed description of the actual behavior of the SDK functionality.   SDK Components What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running? Are there additionally client scripts, server scripts or workstation startup scripts?   SDK Interactions Do SDK components interact with remote Operator Clients? Do SDK components interact with the Operator Client UI? Do SDK components control devices? How often are client scripts triggered? How often are scripts triggered by BVMS event?   Environment Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI) Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.) Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)    Logging Information Please provide the Scriplet and/or Log files The optimal approach is to provide both the scriplet and logging. ClientScript logfiles: can be found in the ConfigCollection of Operator Client machines. ServerScript logfiles: can be found in the ConfigColletion of Management Server machines.   Make sure that logging is implemented in the script and that logging is activated in the configuration.  

BVMS Version 10.0: please note that the export mechanisms provided in the BVMS Configuration Client might not export the user-data. Check this article for more details!

Have a look in this article to learn how you can add ONVIF cameras to Configuration Manager through VSG managed by VRM.

Have a look at this article and learn what you should check when your cameras do not record and when going to VSG and recording, it stands that 'ANR not configured' or 'No more blocks available'

This article explains how to find the source (details of the workstation) and credentials that are used to attempt to login into BVMS (when the attempt has failed)

This article describes how you can upgrade a BVMS license to a higher version via Bosch Remote Portal. ( eg. from BVMS 11.0  to BVMS 11.1.x )

This article describes how to set LUNs on a target to Read Only via Configuration Manager.

Prior to receiving any type of support, the customer needs to be informed that he/she must have a valid SMA (Software Maintenance Agreement)

Follow these instructions from this article if the ‘error code=1’ appears in Configuration Client - License Manager during the license activation process.

The entire BVMS installation package, available on the downloadstore, contains the client as well as the server components. When a BVMS client needs to be deployed, all of this data (over 2.5GB) needs to be copied to the target workstation, which can be quite a challenge in some environments.

When using the BVMS 9.0 installer on a Windows 10 "October 2018 update" machine (Build 1809) the SNMP services cannot be installed. Microsoft has changed the way the SNMP services are installed in Windows 10 "October 2018 update".

This step-by-step guide will help you to perform the upgrade of BVMS from v.10.1 to v.11.0 on a DIVAR IP 7000 AIO GEN 3 (DIP-7380-00N)

Check this article and find out if you can add and see a BVMS 11 system running on a DIP in MVS webpage as unmanaged site

Here we describe the steps that would be need to be done to successfully move VRM to a new server.

The present document is intended to provide information on the VRM camera replacement functionality in the Bosch Video Management System (BVMS), as well as guidance through the process

This article describes the mechanism of ANR 2.0 and how it can be set up. In the following ‘camera’ is used as a representative for all video source devices supporting ANR 2.0.

Download BVMS Lite from the Download Area and use the quick installation guide to set-up the system.

The Embedded Login Firewall of all Bosch IP cameras, introduced with firmware version 6.30, consists of a two-level system which makes use of two integrated functional modules.