In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.
Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback.
Not following the guideline will impact the processing time of the ticket.
Related Products: BVMS Operator Client
This article describes the initial steps one can take for troubleshooting BVMS display issues (during live view or playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.
How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status?
BVMS stand alone or appliance
Detailed problem description
Check and eventually update the version of your Graphic Card driver.
During BVMS system tests there were documented cases of display issues related with out of date Graphic card divers. ❗ It is important that the Graphic Card driver of the client is up to date. Find the supported version of the Graphic Card driver in the corresponding to your BVMS version Release Notes (https://downloadstore.boschsecurity.com), in the section Hardware drivers.
Symptom specific Information
Is the issue camera type / FW dependent?
Are all the devices in the system affected?
Is the issue existent for all BVMS Operator Clients in the system?
Is the issue existent for hardware decoders, for camera Web Interface or other display Clients?
Is the recording, the playback or are both affected?
BVMS ConfigCollector logs keeping the following conditions:
From the machine that shows the issue
VSDK logging – please follow the steps from the article:
How to collect Video SDK log files
VRM logs (in case VRM runs on the same machine like the BVMS MS, then BVMS ConfigCollector logs from the server)
for VRM version 3.82 and onwards use VRM Monitor. The following articles will help you out:
How to access VRM monitor from BVMS Configuration Client?
How to collect VRM logs with VRM Monitor (v3.82/ v3.83)?
Screenshot of the Dashboard of the VRM
for VRM version till 3.81 - contact support to receive BVIP Log collector tool and use it to collect VRM logs
Movie showing the display artefacts can be helpful
The attached documents show the different design options that are available when designing a BVMS system.
For BVMS 10.1, we have extended the blueprints with Person Identification, the Access Management System, and updated the Enterprise overview.
Communication can get interrupted and configuraiton might fail if the below desribed actions are not performed. If your system is affected or not is described here as follows:
There can be authentication issues between the BVMS Central Server and the Video Recording Manager in case they are installed on different Servers.
It is possible to see reports at the BVMS 8.x system alarms that VRM reports wrong version
Please check in the VRM debug logging if the following logline indications can be found
The attached manual provides information for Mobile Video Service (MVS) within Bosch Video Management System.
You can find: - how to configure the router and Internet Information Service (IIS) - how to add MVS to BVMS - user guide - some troubleshooting tips
This document can also be found online here.
This article describes the different components that Bosch Video Management System offers to to establish a connection between Bosch Video Management System and a 3rd party management system.
This description helps you in writing your own commands for controlling Bosch VMS from inside your management system.
With the VRM eXport Wizard 2.0 encrypted and unencrypted VRM recordings can be exported (VRM block export) from any video surveillance system based on Bosch Video Recording Manager (VRM) and exported recordings can be converted to mp4-files. Therefore, the VRM eXport Wizard 2.0 offers the following two options, compare also Figure 1:
Export VRM recordings of cameras
Convert already exported data to mp4-file
It is possible to add ONVIF compliant cameras to Bosch Video Management System as live only devices or as VSG devices (then the cameras will also record). This article explains how to add an ONVIF camera as VSG device in full Bosch Video Management System (BVMS 10.1).
We recommend using Bosch Workstations and Servers. They are fully tested and optimized for Bosch Video Management System.
ONVIF camera. Please refer to BVMS - ONVIF Device compatibility for additional information.
PC/ Server/ Workstation