In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information.
Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback.
Not following the guideline will impact the processing time of the ticket.
Related Products: BVMS SDK, BVMS
Analyzing BVMS systems with SDK components is a challenging task, because the functionality and the runtime behavior of those systems are harder to determine than for a BVMS systems without SDK functionality.
In order to troubleshoot BVMS systems with SDK components support needs the following information and logging.
Please prove the following information to support:
Symptom specific Information
How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status?
BVMS stand alone or appliance
Detailed description of the expected behavior of the SDK functionality.
Detailed description of the actual behavior of the SDK functionality.
What type is the standalone SDK application (based on ClientSDK, ServerSDK, or CameoSDK) and on which machine is it running?
Are there additionally client scripts, server scripts or workstation startup scripts?
Do SDK components interact with remote Operator Clients?
Do SDK components interact with the Operator Client UI?
Do SDK components control devices?
How often are client scripts triggered?
How often are scripts triggered by BVMS event?
Which shared resources are accessed by SDK actions? (Dome cameras, AMG, Operator Client UI)
Do SDK components interact with an unreliable environment? (Unstable network, offline devices, offline PCs, etc.)
Do SDK components properly handle offline situations? (offline devices, configuration changes, etc.)
Please provide the Scriplet and/or Log files
The optimal approach is to provide both the scriplet and logging.
ClientScript logfiles: can be found in the ConfigCollection of Operator Client machines.
ServerScript logfiles: can be found in the ConfigColletion of Management Server machines.
Make sure that logging is implemented in the script and that logging is activated in the configuration.
BVMS / MVS / VSDK
On request from development to provide a dump file from MVS system please follow the steps in the solution section.
Reproduce the issue
Download the Microsoft debugger procdump (https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx). The procdump tool is also attaced to the article :How To create BVMS memory dump?
When application is crashing, do not click any buttons on the appeared error window that will change the program state.
Run the procdump.exe from the directory where you copied the tool with following command line (Start - cmd):
procdump.exe –ma <name of the programm exe> <dump file name>.dmp
In the case of MVS you need to do that for all 4 MVS services:
The attached documents should help you to make the upgrade process as smooth as possible. The upgrade itself is not restricted to BVMS software only. The supported software and firmware versions can be found in the release notes of the related BVMS version.
The BVMS Project Checklist is an Excel-based tool which makes it easier to design a BVMS system.
This article describes how to use the project checklist.
Pick the attachment you need, depending on the version of BVMS you have
This article describes how to configure a generic Microsoft Windows Server (2012 R2, 2016 or 2019) based server to serve as an iSCSI target for a Bosch video surveillance environment.
SCSI (Small Computer System Interface) is most commonly used for the communication between computers and peripheral devices, such as hard drives.
iSCSI enables devices to use SCSI over a network interface, therefore it makes a lot of sense for cameras to use iSCSI to record video.
The camera is a small computer that needs a (network) connection to a "hard drive" to store video footage. In other systems this job is performed by the network video recorder (NVR).