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    Security: Video

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    ‎06-10-2021 09:32 AM
    Short intro and related topics: This article will review the settings required to configure Windows as a NTP time server. Note: If you are running VRM and have the Time Server enabled, you must disable the Time Server before performing the following. Article requirements: Windows Server 2016/ Windows 10
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    ‎06-10-2021 09:14 AM
    Find below Gmail SMTP settings which you have to set in your EMAIL screen of DIVAR Menu. SMTP Server address: smtp.gmail.com Username: Your Gmail e-mail adress Password: Your Gmail password Port (TLS 😞 587 Port (SSL 😞 465 TLS / SSL required: Yes TLS : Transport Layer Security         SSL: Secure Sockets Layer What happens if you do not select either one? If neither SSL nor TLS is used , then the communication line can easily become a party line for eavesdroppers, all data transmitted between DIVAR and e-mail account for anyone to see.
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    ‎12-17-2021 11:39 AM
    Question   Which is the VSG preparation to support ONVIF Profile T in BVMS 10.0?   Answer   Additionally to ONVIF profile S, BVMS 10.0 supports ONVIF profile T. Profile S concentrates on basic video streaming and configuration Profile T focuses on advanced video streaming like use of H.264, H265 encoding formats, HTTPS streaming and event definition is more precise there Profile T functionality is only supported for devices that are added over VSG For conditional and optional features please refer to the BVMS - ONVIF Device compatibility article. Functionalities available for all devices added over VSG (BVMS 10.0): The ONVIF relays are scanned automatically Relays can be added to the Logical Tree by drag& drop and triggered from there Thee relay status is automatically updated and signaled with an appropriate icon in Operator Client Status and triggering is possible over BVMS scripts Once ONVIF camera is added to VSG, its capabilities are automatically scanned In the “Add ONVIF encoder” dialog it was added a new device properties entry that shows weather AUX is supported by device. The AUX commands are sent to camera vis VSG and can be triggered for an ONVIF device on alarm. Note: most of the ONVIF cameras do not support all in Configuration Client available events   ONVIF vendor mapping:   ONVIF camera connection to VSG and BVMS Operator Client: Live video from ONVIF camera to VSG or Operator Client can be secured with a Secure connection check box in the Add/ Edit ONVIF Encoder dialog. The secure connection is not chosen by default. (Default HTTPS port is 443) If the live video does not have to be secured, it is possible to choose what protocol should be used: TCP, UDP, Multicast, UDP Unicast. Note: The protocol automatically is switched to TCP if Secure connection is chosen:   Ports used between ONVIF camera and VSG: RTP/RTSP/TCP (secured 😞 443 HTTPS: 443/ customizable (requires TCP)   RTP/RTSP/TCP (unsecured 😞 80 HTTPS: 80/ customizable (requires TCP)   Unicast/ Multicast UDP: has to be configured in a camera first control connection via http port (default port 80 or customizable/ RTSP port: 554)   Nice to know: For a better understanding of the  BVMS 10.0 - ONVIF camera integration with VSG , we   encourage  you to join our online Trainings from  Bosch Building Technologies Academy!
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    ‎06-10-2021 12:29 AM
    It is possible to add ONVIF compliant cameras to Bosch Video Management System as live only devices or as VSG devices (then the cameras will also record). This article explains how to add an ONVIF camera as VSG device in full Bosch Video Management System (BVMS 10.1). We recommend using Bosch Workstations and Servers. They are fully tested and optimized for Bosch Video Management System.   Article requirements: BVMS installed ONVIF camera. Please refer to BVMS - ONVIF Device compatibility for additional information. PC/ Server/ Workstation
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    ‎06-18-2021 04:03 PM
    Question Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?   Answer Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article: How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?   If you are sure that you have followed correctly the steps from the article above, please collect from camera: Diagnostics logs Config file with log in credentials Event logs How to collect logs from your Bosch IP Camera/Encoder? Please check if the the following message is displayed in the logs : ✅   Tip "Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false )" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end  Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.   Note:  NTP synchronization is necessary if the camera is going to be claimed in the portal. Please refer also to the Help & Support page:   Claiming cameras
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    ‎06-09-2021 11:24 PM
    This article explains how to connect an INTEOX camera to the S&ST ecosystem using Configuration Manager (7.20 and later). Nice to know: For a better understanding of using the  Bosch Remote Portal, S&ST ecosystem and INTEOX cameras , we encourage you to join our   online Inteox product line introduction training  from Bosch Building Technologies Academy!
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    ‎06-04-2021 10:12 AM
      Causes   DIVAR mobile viewer is not able to connect to DIVAR AN and/or DIVAR Hybrid/Network because some ISP’s  (Internet Service Provider) only support IPV6. This issue occurs on: iOS 14.4 DIVAR Mobile Viewer 3.1.4 DIVAR AN and/or DIVAR Hybrid/Network    Solution New app  3.1.5 version is released and available on the App Store.  Please download the new App version and fix this behavior. We encourage you to always use the latest version of the App. Latest versions contain the newest features and bug fixes.
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    ‎05-28-2021 03:26 PM
    Possible causes and solution(s) Causes   DIVAR IP all-in-one 5000 (DIP-5244IG-4HD) without the video card: When accessing the Operator Client from the Kiosk mode, the camera streams displayed on the cameos show a view that does not match the view from Operator Client running from desktop (Under the BVRAdmin account) or Remote Desktop. The scaling seems to be off. Note: The   DIVAR IP all-in-one 5000   (DIP-5244IG-4HD) is the model without the added video card. The production units of the DIP 5k AiO can run Operator Client locally on the DIP5k AIO without the higher end graphics card and display at least 4 1080p cameras @ 15fps as long as the I-frame distance was well over 30. The units   without a graphic   card   (like   DIP-5244IG-4HD) should not run the Operator Client locally; only remote viewing, with the Operator Client running on a Workstation or suitable PC, is recommended. Doing it any other way may produce inconsistent results, see attached pictures. ✓   You can run the Configuration Client from the Kiosk. ✓   If you logon to the desktop with the BVRAdmin account, you can run the Operator Client from the console (desktop) on the unit. On this unit this is only supported for diagnostics/ testing purposes. This falls under the same category as the Remote Access to the unit.                 ✓   The Central GUI should be used for "configuration and operation management." It does not mention watching videos from the same GUI.                   ✓   You can attach a single monitor to the AiO, in order to run the Configuration Client from the Kiosk (Management purposes).   ⚠️   When using a remote workstation/ computer, to run the BVMS Operator Client remotely, the workstation / computer should  meet the hardware and OS (Operating System) requirements  for such use.  ◦ The hardware and OS (Operating System) requirements can be found in the datasheet of each version of BVMS Operator Client you use. Select the product family from the official Bosch Security and Safety Systems   page, go to Downloads area and download the data sheet. ◦ Bosch strongly urges customers to use the driver versions mentioned in the following   BVMS Release notes. This ensures that the software can perform its task reliably and the specified performance. On the units   with Graphics Cards   you can run both: Operator Client and Configuration Client from the Kiosk and get consistent results, without any changes. ◦ Please also refer to the following   Datasheet  for the Models with and without Graphic Cards.   Solution   The attached .zip file contains a script to check for the credentials to run the script and set the proper scaling on the desktop, for the current user (even for the limited user).
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    ‎05-27-2021 04:29 PM
    Question   Why the Windows license key and System ID are the same on all my DIVAR IP 6000?   Answer   These units come pre-licensed from the factory and they have an OEM (Original Equipment Manufacturer) license activated. Please see more information about OEM on the Wikipedia link below:  https://en.wikipedia.org/wiki/Original_equipment_manufacturer According to its   datasheet, all components relevant to the usage of DIVAR IP 6000 as storage array in a Bosch recording solution are pre-installed and preconfigured. Simply connect to the network and power the unit up — DIVAR IP 6000 is ready to begin recording straight out-of-the-box.
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    ‎05-27-2021 04:12 PM
    Question   Why the "Customer" user from the Bosch Remote Portal can see only few cameras in Video Security App?   Answer   Let's suppose that the "Customer" user should see 3 cameras in the Video Security App. When logging to the App, he can see only 2 of them. Why? This is because the "Administrator" user didn't grant rights to the "Customer" user to see the 3rd camera. Follow the steps from this article and find out how you can solve this issue.
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    ‎12-13-2021 12:24 PM
    Bosch Remote Portal connects you to your Bosch Security devices from anywhere and lets you perform remote administration and maintenance anytime
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    100% helpful (1/1)
    ‎12-07-2021 09:00 AM
    Depending on the 3rd party cameras’ capabilities, there are different ways of adding cameras to Bosch Cloud VMS.
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    ‎05-25-2021 10:11 AM
    In Cloud-based Services, different 'Actions' can be configured for automatic processing as well as manual action for the operators (Alarm Agents). There are 2 different options how an action is processed: An 'Automatic Action' is processed automatically when the related Service Scenario is performed. An 'Intervention Action' is executed manually by an operator from the Cloud-based Service Operator Interface. This note shows available actions in Cloud-based Services and provides a step by step instruction to configure these actions.   Step-by-step guide   1. Send e-mail "Send e-mail" sends an e-mail notification to the configured recipient(s). The action can be used as manual action for the operators (Intervention Action). The content of the alarm email can be configured to the customer's needs.   To configure a "Send e-mail" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Email'. 6. Type recipients, CC's, mail subject and message. Use the pull down to enter environment variables to the e-mail text. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   2. Execute PTZ Command "Execute PTZ Command" starts an auxiliary command on a Pan-Tilt-Zoom (PTZ) camera. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Note the available auxiliary commands in the camera’s manual. To configure an "Execute PTZ Command" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Execute PTZ Command'. 6. Select PTZ camera, select auxiliary command and type the command No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing   3. Go to PTZ Preposition "Go to PTZ Preposition" moves a Pan-Tilt-Zoom (PTZ) camera to a preposition. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). The prepositions (shots) need to be configured via the Device Page upfront. To configure a "Go to PTZ Preposition" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Go to PTZ preposition'. 6. Select PTZ camera and type the preposition No. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   4. Play Audio on Device "Play Audio on Device" replays an audio file directly from the device's loudspeaker. The action is intended to perform standard audio interventions without the need for the operator (alarm agent) to talk. "Play Audio on Device" can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). Audio files need to be prepared and installed by CBS development. If you want to use your own audio files, please get in contact with technical support. To configure a "Play Audio on Device" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account. 3. Click tab 'Actions'. 4. Click '+' button to add an Action. 5. Give the Action a descriptive name and select 'Play audio on device'. 6. Select the audio device and select the audio file. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   5. Switch Relay "Switch Relay" switches a relay of one or more IP devices. The action can be used for automatic processing (Automatic Action) as well as manual action for the operators (Intervention Action). To configure a "Switch Relay" action, perform the following steps: 1. Open Cloud-based Services Configuration website (/config), log in as Integrator or Config Agent. 2. Enter the related Account 3. Click tab 'Actions'. 4. Click '+' button to add an action. 5. Give the action a descriptive name and select 'Relay'. 6. Select activation mode and select one or more relays to switch. 7. Click 'Create'. 8. Add the action to a Service Scenario for processing.   6. Notify Monitoring Center and Log Event Both action types "Notify Monitoring Center" and "Log Event" are obsolete and can not be used in a Service Scenario.  See also: How to add a user to Remote Alert service in Remote Portal?
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    ‎06-08-2021 09:06 AM
    This article lists the initial troubleshooting steps and concrete instructions for collecting logging for issues with ONVIF cameras, added to BVMS system. We will classify the different issue scenarios one can have using ONVIF cameras in BVMS system. Depending on the issue the article lists the required logging to start initial troubleshooting.
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    ‎12-06-2021 04:49 PM
    Follow the steps from this article to add a Bosch IP camera to the Cloud VMS.
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    ‎12-21-2021 03:35 PM
    Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  
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    ‎12-23-2021 12:09 PM
    To be able to deploy a camera with DHCP disabled to Bosch Remote Portal, please perform the steps from this article.
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    ‎05-12-2021 10:34 AM
    The Windows Storage Server operating system of DIVAR IP all - in - one 7 000  is  installed on a two SSD drives in redundant (mirrored) configuration. Health status of  the mirrored OS drives can be monitored using a tool called Virtual RAID on CPU  (formerly known as Rapid Storage Technology). Installation and configuration steps  are described below. Step-by-step guide   1. Installation: Download  the setup  from  here Copy the content to a USB drive When the BVMS default screen is shown, press CTRL + ALT + DEL Hold down the SHIFT key while clicking Log off Log in as BVRAdmin Transfer the IATA_CD.exe from the USB drive to the BVRAdmin desktop Double click  the  IATA_CD.exe executable Follow the installation procedure  as shown in the screen shots     2. Email notification: Note: The E-mail notification feature is based on SMTP access without authentication. It is strongly suggested to use this functionality only with a dedicated server in the local network, which is specifically configured for this purpose and doesn’t handle any critical data.
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    ‎04-29-2021 09:52 AM
    Follow the steps from this article and find out how you can integrate the Bosch USB Keyboard "KBD Universal XF" with Bosch Video Client (BVC).   Driver installation is required on the workstation where the KBD Universal XF Keyboard is connected Driver can be download from the official Bosch Security and Safety Systems page. Navigate to Products > Video System > Switching System and Keyboards > Keyboards >   KBD Universal XF   > Downloads > Software Operational Check When connecting the KBD Universal XF Keyboard to a workstation, the LEDs will blink once. This indicates that the keyboard is detected by the workstation
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    ‎04-29-2021 09:06 AM
    The   Clear   button on the   Configuration Manager   is designed to clear the codes that are self-generated by the IP firmware or the Configuration Manager itself. Follow the steps below, if you want the "Clear" button from Configuration Manager to able to erase the Alarm task script that are self created by users themselves.   Step-by-step guide   When you create your alarm task script, add it within an opening quotes which then the   Clear   button will be able to erase all those codes within the quotes. Alternatively, create your own quotes within your script by following the below rules. In the  Below example,   //{{MyScript_start   is inserted before any script and   //}}Myscript_end   is inserted at the end of the script. By doing this, the   Clear   button will now be able to recognize and detect the manual scripts created by user and erase them.   Example: //{{Myscript_start ControlCode auxon1:={Operation(AuxOn)Number(1)}; if(Motion(1))then auxon1; //r1_o1 //}}Myscript_end
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