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    Security: Video

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    100% helpful (1/1)
    ‎06-10-2021 11:16 AM
      Question   Which .NET Framework version is required for Configuration Manager v7.30?   Answer   .NET Framework is the original implementation of .NET. It supports running websites, services, desktop apps, and more on Windows. The system requirements for Configuration Manager state .NET 4.7.2 as necessary to be installed. .NET 4.7.2 is considered an operating system component under responsibility of Microsoft. If you operate in an offline CCTV network environment, please make sure that you have the .NET Framework 4.7.2 downloaded with the Configuration Manager v7.30 installer. Otherwise, the message below might appear and if you don’t have internet access you will be not able to use CM v7.30 WARNING: Configuration Manager v7.30 installation package does not provide .NET Framework 4.7.2.
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    ‎06-09-2021 11:24 PM
    This article explains how to connect an INTEOX camera to the S&ST ecosystem using Configuration Manager (7.20 and later). Nice to know: For a better understanding of using the  Bosch Remote Portal, S&ST ecosystem and INTEOX cameras , we encourage you to join our   online Inteox product line introduction training  from Bosch Building Technologies Academy!
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    ‎04-05-2021 11:47 AM
    Question Does DINION IP thermal 8000 support privacy mask? Answer According to the Operation Manual, the privacy mask is available only on some cameras, but as you can see on the picture below, the DINION IP thermal 8000 camera supports privacy mask: Privacy masking is used to block a specific area of a scene from being viewed. Eight privacy mask areas can be defined. 1. Select the pattern color for the masks. 2. Select the mask you wish to define in the drop-down box. 3. Check the enabled box to activate the mask. 4. Use the mouse to move the mask; drag the corner points to resize. 5. Click Set. 6. To remove a mask, select it and click the waste bin icon. Note: To add an additional adjustment point to the area, double-click on a side.
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    100% helpful (1/1)
    ‎09-28-2021 11:22 AM
    BVMS v10.1 and  BVMS v11.0 come with a checkbox where you can logon to the Operator Client with Windows Credentials. If you want to use this function, you need to set up the BVMS Configuration Client and browse the AD users-groups. Then, the users can sign in to Operator Client with their Windows-Credentials. 
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    ‎09-23-2021 11:06 AM
    Summary:   FW 11.50.2 must be used for Single Controllers and 11.60.2 for Dual Controllers   Overview:   In Q1 of the year 2020 the BU BT-VS announced that NetApp forces to update all systems E2800 to newer firmware than 11.40.x. At that time, it was strongly recommended to go to version 11.50.2 and in February 2020 recommendation was given for 11.50.R2  The version 11.50.R2 was forced by NetApp to get proper NetApp support services while valid warranty contract is active and to fix vulnerability aspects.   General Note:   Newer   NetApp controller   firmware   might be approved and   qualified by BOSCH.  (e.g. status 08/2020 there is an 11.60.2 qualified by BOSCH) - Details can always be found at the BOSCH   product catalogue  and  Release Note All customers owning a NetApp storage system with valid warranty agreement and registered unit do have access to the public announcement of NetApp. This was announced by NetApp on their support websites (see https://mysupport.netapp.com/).   Please follow our BOSCH Knowledge Base and monitor for updates at this article for important news.  The BOSCH sub model ID 356 ensures that the NetApp system is optimized for 24/7 video recording.
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    ‎08-23-2021 12:09 PM
    The unit can receive the time signal from a time server using various time server protocols and then use it to set the internal clock. The device polls the time signal automatically once every minute. To check the NTP connection from the camera please follow the below steps:
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    4 weeks ago
    Upgrade your camera to the latest FW version available, default camera to factory setting after FW upgrade, install the MPEG ActiveX
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    100% helpful (1/1)
    ‎07-30-2021 08:57 AM
    Video Recording Manger   v4.00.0070   does not allow anyone not configured in VRM, only as an admin (using Configuration Manager), to log into the VRM Monitor page. BVMS users are no longer able to login and a message is displayed that they require administrative rights. Even new BVMS users created in the default Admin group do NOT have access any longer. For example, login to VRM Monitor is no longer possible for user type “live”   Live and Replay function was removed from VRM   v3.83.0021   for ‘srvadmin’ user. All other BVMS created users are able to login to VRM Monitor and see live and replay video without the ability to restriction this function.   If you have an earlier version of VRM, lower than   v4.00.0070   and you would like to restrict the login option to VRM Monitor for other users than admin, you need to upgrade the VRM to the latest version. Important Note: Downgrade from version 4.00 to an earlier version is not possible.   ⚠️ Please be aware that   VRM   3.82   or higher is available as 64 bit version only (no 32 bit version available). When upgrading from a VRM 32 bit version to a 64 bit version SSL certificates will be removed and have to be added manually to the system. Exception: self-signed certificates will be replaced automatically.   o For proper installation certain prerequisites e.g. latest Windows updates are required. For further information please refer to the   knowledge base article. Download:   Software (Video Recording Manger 4.00.0070 (64-bit)) Please check the System Requirements section from   Release Letter Video Recording Manager v.4.00.0070 (64-bit)
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    ‎06-18-2021 04:03 PM
    Question Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?   Answer Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article: How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?   If you are sure that you have followed correctly the steps from the article above, please collect from camera: Diagnostics logs Config file with log in credentials Event logs How to collect logs from your Bosch IP Camera/Encoder? Please check if the the following message is displayed in the logs : ✅   Tip "Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false )" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end  Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.   Note:  NTP synchronization is necessary if the camera is going to be claimed in the portal. Please refer also to the Help & Support page:   Claiming cameras
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    ‎06-04-2021 10:12 AM
      Causes   DIVAR mobile viewer is not able to connect to DIVAR AN and/or DIVAR Hybrid/Network because some ISP’s  (Internet Service Provider) only support IPV6. This issue occurs on: iOS 14.4 DIVAR Mobile Viewer 3.1.4 DIVAR AN and/or DIVAR Hybrid/Network    Solution New app  3.1.5 version is released and available on the App Store.  Please download the new App version and fix this behavior. We encourage you to always use the latest version of the App. Latest versions contain the newest features and bug fixes.
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    ‎05-21-2021 01:30 PM
    Out of the factory, DHCP is enabled in the Bosch IP camera; therefore the network settings get applied automatically in the camera from the router. Also the cloud connecting mechanism starts automatically for the first 8 hours after the camera is powered up. In some customer's network DHCP needs to be disabled and IP addresses are set manually. Note:   N ot firmware specific. This ability is available for all cameras which can be commissioned to Remote Portal (f/w 6.40 and later) To be able to deploy such camera with DHCP disabled to Bosch Remote Portal, please perform the following steps.   Step-by-step guide   1. Configure network settings correctly     direct in the camera website, with IP Helper tool, with Config manager, etc. Network > Network Access - IP address - Subnet Mask - Gateway - DNS Server address   2. Enable Cloud operation mode   Network > Advanced Set Cloud operation mode to   ON   and   click SET button   on the website’s bottom !   3. Connect to Remote Portal   Network > Advanced Note: Be sure that you are a Remote Portal user which belongs to one (1) Company in Remote Portal only, or select the Default Commissioning Company.   4. Verify connection to Remote Portal’s Video Relay   General > User management -  The cloud user   dm35.cbs.boschsecurity.com   is displayed for EMEA region - The cloud user   dm161.cbs.boschsecurity.com   is displayed for America region - The cloud user   dm261.cbs.boschsecurity.com   is displayed for APR region
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    ‎09-13-2021 03:58 PM
    Monitor Group gives operators flexible control over the content of a video wall or allows them to let the system take over this control automatically based on pre-defined scenarios. This article describes h ow to create a Monitor Group on a decoder VJD 7xxx/ 8xxx in BVMS Configuration Client. Note:  °Each decoder requires one or two channel expansion licenses (depending on the number of monitor ports available) The current MG implementation requires the availability of the Management server during operation Former Digital wall implementation has been removed in BVMS >=11.0 NEW BVMS v.11.0 feature The configuration step 9+10 from this article can be done also using the “Protect iSCSI storage with global CHAP password” (Menu item under Hardware). In case the function has been already enabled, step 9+10 is obsolete.
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    ‎05-27-2021 02:02 PM
    Bosch Remote Portal connects you to your Bosch Security devices from anywhere and lets you perform remote administration and maintenance anytime. In this article it is explained in a step-by-step guide how you can add Bosch cameras to Bosch Remote Portal.    Nice to know: For a better understanding of using the  Bosch Remote Portal , we encourage you to join our   online Training from Bosch Building Technologies Academy!
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    4 weeks ago
    The 95 W midspan is a high-power PoH (Power Over HDBase T) device that provides data and power between an Ethernet switch and an IP camera.
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    4 weeks ago
    This article will guide you to upgrade your MIC camera. This procedure is not applicable for MIC 440 Explosion Proof version.
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    4 weeks ago
    Follow this article to avoid getting the message: “Changing orientation is not possible because of the mounted illuminators”.
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    ‎08-20-2021 01:12 PM
    Intelligent Insights makes use of Bosch cameras’ built-in Video Analytics to interpret video images and collect metadata from cameras. This metadata is collected, aggregated, and displayed using a series of pre-defined widgets within a user defined dashboard to visualize the data. Read on to learn how to add these widgets to the Bosch Video Management System (BVMS) for monitoring. The Intelligent Insights widgets can be visualized in BVMS Operator Client. In this article we are going to show you how to add a widget to Bosch Video Management System (BVMS). Step-by-step guide   1. Access the Use cases menu and select the use case to add to BVMS. In this example we’ll use the “Crowd detection graph”   2. Click the "Copy link" button   3. Next, access the BVMS Configuration Client and select Maps and Structure > Click Manage Resources   4. Click URL > Add a resource name and paste the URL copied from Intelligent Insights > Replace the text "localhost" with the IP address of the Intelligent Insights machine and click OK > OK   5. Click Add Document   6. Select the URL and click OK. The URL should appear under the Logical Tree   7. Click Save and Activate configuration   8. Next, access the BVMS Operator Client and select the tile where you want the widget to be displayed. Double click the widget to assign it 9. After signing in to Intelligent Insights, the widget will be visualized in the tile   Useful links:    YouTube video   Learn more about Intelligent Insights
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    ‎07-19-2021 11:20 AM
    Sometimes it is preferable to have a different “user mode” during the day then in the night. Our cameras by default have the option to switch the user mode e.g. triggered by the camera D/N switch over. But also other triggers can be chosen. Below an example how to setup the “user mode” switching triggered by the D/N switch over.
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    ‎07-19-2021 09:12 AM
    According to its Data Sheet, the Flexidome IP 3000i IR camera has 2 options to activate the alarm input. Please refer to the diagram from this article if you would like to get alarm input from some physical sensors.
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    ‎06-18-2021 05:55 PM
    The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode. The camera is integrated into a 3rd party Software.
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